Sales Customer Service

Denise Kenney

*** ****** **** **. *-***, Menlo Park, CA 94025

415-***-****, *************@*****.***

Work Experience

*/** - ******* ****** ******* Menlo Park,

CA

Fashion jewelry design - Founder and Designer

- Designed, marketed and sold unique fashion jewelry inspired by alternative and natural materials from around the

world

12/09 - 6/10 Circle & Square - Contract Position San

Francisco, CA

Designer boutique for high-end jewelry and accessories - Marketing and Sales

- Defined sales strategies and promotions for the business including: in store events, trunk shows,

internet and network advertising via Facebook, Twitter and Constant Contact

- Worked with new artists and designers to develop their brand and sales strategies

- Managed negotiations on consignment and buying with vendors

- Familiar with POS System processing

12/08 - 11/09 Harrods Ltd.

London, UK

Luxury department store - Buyer’s Clerk for Handbag and Luxury Accessories Department

- Assisted Buyer in quantifying and placing orders as well as preparing figures and sales reports

- Provided administrative support to Senior Buyer

- Handled queries from vendors and shop floor in regards to special orders, faulty items, discounts, RTVs, etc.

- Ensured merchandise was delivered on time by chasing deliveries & liaising with Store Distribution

- Kept shop floor and buying team up to date on deliveries and special orders as well as handling trouble shipments

- Achieved and maintained at least an 80% invoice match rate on handbag deliveries

- Responsible for organizing training between brand merchandisers and shop floor team

- Assisted with semi-annual sale preparation, mark downs, price changes and stock takes and post stock take queries

08/08 - 12/08 Hoss Intropia London,

UK Luxury retail boutique for the Spanish brand Hoss Intropia - Sales

- Experience in customer service with special training in customer psychology and fashion advice, women’s

morphology and sales increase strategies and promotions

- Work responsibilities included: stock take and replenishment; merchandise and product repositioning; and customer

data entry and store program operation (IT)

- Worked with the regional manager and store manager to implement sales plans and promotions

09/06 – 06/08 Anywhere Language School Barcelona,

ES

English language school in Barcelona

English Professor

- Part-time English professor for children aged 4– 14

- Taught classes focusing on speaking, reading and writing using specific methodology according to students' age and

school level.

Education

09/10 - 12/10 College of Marin Novato, CA

Web Design and Multimedia

08/06 – 06/08 La Salle University

Barcelona, ES

Undergraduate Degree in Business Administration, Focus in International Relations

08/98– 06/01 Universidade Catolica de Goias Goiania, GO,

Brazil

Business Administration, Focus in Tourism

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