Customer Service Quality Assurance

**** ****** ****** **. *** Bern, NC ***** Cell: 919-***-****

**********@*****.***

Moira Crooms

Objective Seeking a position where my analytical, creative, and

organizational skills can be used for the success of the

organization.

Experience 12/2008 - Alutiiq 3SG, LLC Havelock, NC

09/2010

Data Entry

Revised NAVAIR Technical Pubs for H-46 in Microsoft Word

2000 and for AV-8 in Arbortext (XML Format) for full

revision and pickup.

Incorporated SD (source data) from government into manuals.

Used Paint Shop Pro to clean up, size, edit, and convert

graphics to .png's. Adobe Acrobat to scan in

publications.

Proofread publications after source data is incorporated and

revisions are completed by the quality assurance department.

05/2008 - First Flight FCU Morehead City, NC

12/2008

Peak Time Teller

Keying all bank transactions with beginning and end of day

accountability at 100% accuracy.

Lead tellers in opening new accounts for our bank thru

networking and promotions.

Secure all vaults and safe deposit boxes using established

procedures.

Use of banking software.

05/2007 - Best Buy Morehead City, NC

05/2008

Operations Coordinator

Opening and closing the store responsibilities, to include

cash handling, balancing the tills and nightly deposits.

Accurately and timely handle all paperwork and reports

associated with my position to include inputting tax exempt,

application, financing and deposit information.

Supply superior customer service to customers, vendors and

associates.

Problem resolution and committing to excellent customer

service in order to facilitate a positive outcome for our

business.

Innovation, using our business cards attached to name tags

to promote business credit accounts.

08/2006 - Rack Room Shoes Morehead City, NC

05/2007

Seasonal Employee / Sales and Inventory

Inventory specialist maintaining a strong profit margin by

placing purchase orders in accordance with set guidelines.

Customer service and sales representative.

12/2004 - Staples Morehead City, NC

07/2006

Education

Volunteer

Work

Copy Center Associate

Lead Associate for the Office Center increasing completeness

and quality of customer projects including all creative and

production aspects of business cards and commercial

documents.

Develop and assemble photographs and albums, assembling them

according to customers' orders.

Trouble shooting machinery and keeping up to date on the

latest software.

04/2004-05/2005 V.I.P

Formalwear Raleigh, NC

Formalwear Consultant

Key holder responsible for daily opening and closing

including register balance and nightly deposit.

Performed handling of special orders and purchases.

Primary customer service Representative for difficult

customers regarding formalwear to fit their upcoming event.

Increased the quality of the fit and appearance on tuxedos

prior to release of the garment to the customer.

01/2005-05/2011 Carteret Community

College Morehead City, NC

Associate's in Arts and General Occupational Technology

Four Year College Program GPA 3.51/4.00

Graduated with Honors

English Honor Society (Sigma Kappa Delta)

Psychology Honor Society (Sigma Psi)

Finished coursework and proficient in Microsoft Office

Suites

Finished coursework in basic American Sign Language

America Reads

Tutor for children in grades 4 and 5 who are deficient in

English skills

Helped build college website

Contact this candidate