Manager Front Desk

Location:

Posted:

June 17, 2011

Drive Email:

San Diego CA, 92109 *********@*******.**

Michelle Prinvale

Experience 2010-2011 Archstone Apartments Escondido, CA

Leasing Consultant

Greeted prospective residents, residents, and vendors

Toured the community/apartments with prospective residents

Assisted prospective residents with the leasing and move-in process

Completed leasing paperwork

Assisted residents with maintenance requests, resident issues, and conflict resolution

2007–2010 Loews Coronado Bay Resort Coronado, CA

Front Desk Supervisor

Supervised Front Desk, Bell Desk, Concierge, and PBX Operators

Assist Guest Service Agents with guest issues

Monitor daily room inventory and future room inventory

Monitor guest advance check ins/check ins

Assist with group room blocking/billing/requests

Process group resumes and credit card authorization forms

2003–2007 Loews Coronado Bay Resort Coronado, CA

Guest Service Agent

Assisted guest’s with checking in and checking out of the resort

Provided guest’s with information about the resort

Operated multi-line PBX console

Assisted guest’s with dining, tour, and golf reservations

Provided guest’s with information about the Coronado/San Diego area

2000–2003 Feather River Apartments Quincy, CA

Assistant Manager

Assisted prospective and current residents with rental agreements; roommate assignments; problem and conflict

resolution

Processed apartment/lodging and large party reservations

Monitored property for safety/maintenance/security issues

Processed payroll

Distributed and handled apartment correspondence

Education 1999 Feather River Community College Quincy, CA

Associate of Arts; History/Liberal Studies/Social Sciences

Graduated with Highest Honors (GPA 3.8)

Member, Phi Theta Kappa Academic Honors Society

References Available upon request.