Customer Service Human Resources

Leah Whitfield

*** ***** ***** ***** ******* Georgia 30047 **************@*****.***

TEL 404-***-**** FAX 770-***-****

OBJECTIVE

To obtain a challenging and rewarding position that will allow me to

utilize my customer service, public relations and human resources

management skills while upholding client expectations and building brand

awareness.

QUALIFICATIONS

. Highly reliable self-starter; great ability to prioritize

. Excellent communication and facilitation skills

. Strategic & Business Planning

. Personable and professional in appearance and manner

. Highly Self-Motivated

. Dependable and self-sufficient: Can work individually or in group

settings

. Tactical alliance/partnership development

EXPERIENCE

06/09-Present Long-Term Substitute Teacher, Rockdale Public Schools,

Conyers, GA

. Create and implement lesson plans using effective reading and study

strategies

. Establish and maintain a positive rapport with students

. Motivate and inspire students to challenge themselves and enjoy the

learning process

. Maintain close communication with parents, teachers, counselors and

administrators

07/06-6/09 Human Resources Assistant, Restaurant Depot Norcross, GA

. Assumed responsibility for all new hires, provided administrative support

for all aspects of the interview, selection and hiring process for

corporate positions

. Implemented programs and policies in the areas of training, compensation

structures, benefits packages, incentives for new-employees

. Called on restaurants, caters and food services institutions to market

the warehouses and to grow yearly business and customer base

. Handled daily product competitive purchasing bidding and negotiation

. Oversee human resource database

. Ensured that human resource files and records were properly maintained in

accordance with legal and policy requirements and procedures

. Implemented all core marketing messages and promotional tactics

. Handled daily office operations, worked with warehouse managers and

ongoing reports, such as scheduling and staffing

. Completed monthly and yearly-end reports regarding terminations,

transfers, and new hires

. Ensures that EEO reporting functions stayed up-to maintaining payroll

records in compliance with state and federal regulations

. Oversees development of a comprehensive Conflict Strategies and Dispute

Resolution (CSDR) Program

. Handled staff payroll and petty cash log

. Ensured that in house issues were resolved in accordance with the

internal policies and procedures, and in compliance with federal, state

and local employee laws.

9/04-7/06 Account Marketing Support Coordinator, Navy Federal- Duluth, GA

. Directly responsible to oversee customer service-maintaining open

communication with customers. Coordinate orders; handle credit request,

and respond to customer inquiries. Retention rates from 30% to 100%

. Develop and drive HR strategic action plans that are aligned with

business needs

. Drive initiatives to help foster inclusive environments that values

diversity

. Work closely with clients to identify their needs and challenges and

provide solutions-oriented campaign themes and timelines

. Revamped the client's marketing calendar and helped generate the largest

record of sales in the company's history

. Consistently exceeding sales goals

. Develop relationships with account holders to increase market share, and

improve product knowledge, sales, and customer service for assigned

territory

. Keep track of customer relationships by doing pre-planning and tracking

and analyzing daily outcome call sheets

. Implemented company procedures to increase account revenue

. Build relationships with account personnel

. Work with staff on best business practices fostering positive account

relationships

4/00-8/04 BMI Broadcasting Music Industries, Atlanta GA

. Developed client guest lists for the Atlantic Music Conference and PR

radio and web/internet announcements

. Provided executive support for the Assistant Vice President and

strategize with other Vice Presidents and Directors for annual BMI

Programs

. Directed publishing and copyright projects for various artists

. Attract, retain and identify key talent; lead innovative recruiting and

staffing strategies

EDUCATION

Clark Atlanta University- Bachelors of Arts Mass Media Communications-

Public Relations

SKILLS

MS Word, Word Perfect, Microsoft Excel, Power Point, Access, Microsoft

Publisher

ACTIVITIES

Physical Fitness, Reading, Personal Development and Community Service

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