Customer Service Front Desk

Amanda Beach

Rancho Cordova, CA *****

Mobile 916-***-****

Professional Objective

Seeking a challenging position in an institution that will allow me to apply my knowledge and

experience. The position chosen must provide opportunity for continued personal growth, as

well as, professional advancement.

Summary of Qualifications

• More than 4 years of front desk reception experience.

• Familiar with various software including Microsoft Office 2007 and 2010.

• Work independently as well as with a team; self-starter, ability to work with limited

supervision.

• Interpersonal skills, multi-task oriented, good customer service, professional attitude,

handle face paced and acclimate to new changes.

Work Experience

Red Roof Inn 2005 – Present

Front Desk Receptionist

• Greet guests upon arrival, access their information in the computer system, and retrieve their

reservation information, secure a credit card for incidental expenses and provide with their

keys.

• Answer telephones, schedule reservations and transfer callers to guest rooms.

• Provide guests’ questions concerning hotel facilities and the hotel’s surrounding areas.

• Provide assistance in handling customer complaints, involving management as necessary.

• Handle checkout: accept final payments and ensure that keys are returned.

Education

GED/Diploma Rancho Cordova, CA 2010

References

Available upon request.

Contact this candidate