Manager Customer Service
Resume:
RONDA C. SCOTT
P O Box 3872
Valdosta, Georgia 31604-3872
229-***-**** (home)
229-***-**** (cell)
abha3s@r.postjobfree.com
PROFESSIONAL SUMMARY:
Experienced pharmacist with the ambition to practice on the local, district, regional, or
corporate level and willingness to relocate for career advancement
EDUCATION:
Doctor of Pharmacy March 1989
Medical College of Georgia Augusta, GA
University of Georgia Athens, GA
Bachelor of Science in Pharmacy June 1988
University of Georgia Athens, GA
CERTIFICATIONS:
2011 Florida Consultant License- pending (June 2011)
2011 Florida License- 47328
2007 National Provider Indentifier (NPI)-180*******
1988 Georgia License- 15712
PROFESSIONAL EXPERIENCE:
Dorminy Medical Center, Fitzgerald GA 11/10- 4/11
Staff Pharmacist
• Assumed managerial and supervisory duties and responsibilities during absence of
pharmacy director for 75 bed hospital
• Enhanced clinical pharmacy interventions of IV to PO conversions for high-cost
or high-alert medications
• Enhanced JCAHO mandated and other regulatory functions for controlled
substances inventory
• Initiated JCAHO mandated expired (controlled) drugs policy and procedure
• Monitored anticoagulation therapy for National Patient Safety goals
• Performed clinical interventions for pharmacokinetic dosing
• Compiled drug and clinical data for P & T Committee and CQI Committee
• Performed age specific care from neonate to geriatric patients to include patient
medication reconciliation and patient counseling
• Performed drug utilization review for antibiotic therapy
Rite Aid Pharmacy, Valdosta GA 11/06-10/10
Pharmacy Manager
• Promoted from staff pharmacist to pharmacy manager
• 1050-1400 RXs/week
• Improved pharmacy performance from 26th of 26 (last place) ranking to 12th of
26 store ranking in a six month turnaround time due to workforce stability
• Improved workflow management and key performance indicator (KPI) scores
from bottom ranking to top 10 store ranking due to staffing commitment and
increased employee morale
• Held to fewer than 3 customer service complaints for FY2010 during company’s
15-minute guaranteed prescription filling promotion
• Assigned from lower volume to larger volume store due to successful pharmacy
outcomes in overall business metrics with anticipation of pharmacy district
manager promotion
• Received Medication Therapy Management (MTM) Certification to consult and
counsel patients enrolled in Humana Medicare Part D
Georgia Division of Public Health, South Health District, Valdosta GA 10/02-07/06
District Pharmacy Director
• Appointed to newly-created district pharmacy director position
• Implemented a rural community-based medication counseling clinic for
HIV/AIDS patients
• Coordinated an emergency preparedness pharmacy plan for a ten-county district
per state mandate
Rite Aid Pharmacy, Waycross GA 04/00-09/02
Pharmacy Manager
• Promoted from staff pharmacist to pharmacy manager
• 1750-2100 RXs/week
K-Mart Pharmacy, Valdosta GA 04/98-03/00
Pharmacy Manager
• Promoted from staff pharmacist to pharmacy manager
• 2100-2800 RXs/week
• Facility closed
Clinch Memorial Hospital, Homerville GA 05/93-05/98
Director of Pharmacy
• 30-bed facility merged with South Georgia Medical Center, Valdosta GA
Received extensive, valuable professional development directorship training
under contract pharmacy management services of Owen Healthcare, Inc., later
merged with Cardinal Health, Inc.
• Developed closed formulary for small rural hospital through P & T Committee
• Developed antibiotic streamlining policy for cost-saving measures
• Performed clinical and patient rounding with physician
• Provided quarterly nursing staff educational in-services
• Coordinated “handwashing campaign” with Infection Control Committee
• Performed drug utilitization reviews for antibiotics and high-cost drugs
VA Hospitals and Clinics, Dublin and Savannah GA 04/89-04/93
Clinical Pharmacy Specialist
• Reduced polypharmacy i.e. excessive medication use through clinical
interventions with physician and patient
• 400 bed hospital
• Assisted practitioners and patients with medication reconciliation process
• Managed patients consulted to ambulatory care clinic for medication profile
review and counseling
• Converted therapeutic substitutions as approved by P & T Committee
• Supervised of newly opened VA Outpatient Clinic
• Promoted evidence-based cost-effective therapy for formulary development
• Performed medication therapy management for geriatric patients with chronic
conditions
St. Joseph Hospital, Augusta Georgia, 09/88-03/89
Staff Pharmacist
• Assumed managerial and supervisory duties and responsibilities during absence of
pharmacy director for 250 bed hospital
• Performed clinical interventions for pharmacokinetic dosing
• Compiled drug and clinical data for P & T Committee and CQI Committee
• Performed drug utilization review for antibiotic therapy
• Performed age specific care from neonate to geriatric patients to include patient
medication reconciliation and patient counseling
• Performed oncology clinical rounds with hospice nurse in community
Medical College of Georgia, Augusta GA 03/88-03/89
Post-graduate Pharmacist
• Assigned as clinical round interdisciplinary team member of surgery,
gastroenterology, acute medicine, drug information, and geriatrics
• Presented clinical cases to interdisciplinary team, as assigned for 600 bed hospital
POLITICAL AND COMMUNITY BACKGROUND:
Clinch County Board of Commissioners (Homerville GA) 01/01- 09/04
Civil Rights and Human Rights Advocate
Church Pianist
BUSINESS BACKGROUND:
Low-Income Housing Developer
Youth Community Center Owner
RONDA C. SCOTT
4555 Plantation Crest Road
P O Box 3872
Valdosta, Georgia 31604-3872
229-***-**** (home)
229-***-**** (cell)
abha3s@r.postjobfree.com
PROFESSIONAL REFERENCES:
South Georgia Behavioral Services
Anthony “Tony” Hunter, RPh
abha3s@r.postjobfree.com
3212 N Oak Street Ext
Valdosta GA 31605
Rite Aid Pharmacy
Osrick Brewer, RPh
abha3s@r.postjobfree.com
3200 N. Oak Street
Valdosta GA 31605
CVS Pharmacy
Melinda Ross, RPh
40 Thomas Drive
Tifton GA 31794
Morehouse Medical Associates
Marvin Crawford, MD
abha3s@r.postjobfree.com
830 Westview Drive
Atlanta GA 30308
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