Jennifer Burns
**** ******* *******, **** **** Raton, FL 33431 • ***********@***.*** • 561-***-****
OBJECTIVE
Treasury or compliance position within a growing company.
PROFESSIONAL PROFILE
Bilingual professional with experience with three years of financial industry experience and a strong customer
service background. First point of contact in a sales center responsible for 150MM plus in deposits.
Experienced translator, fluent in English and Spanish. Adaptable, fast learner, very organized, easygoing,
analytical, natural leader and very effective as a cooperative team member. BA Multinational Business
Operations. BA Spanish.
PROFESSIONAL EXPERIENCE
CNLBANK, Boca Raton, FL November 2008-present
Treasury Sales Coordinator
Assisted Treasury Services Division team members and other CNLBank associates with administrative
functions, new business development, implementation of treasury services, complex problem resolution and
administration of account analysis input and exception pricing process.
• Responsible for the opening, and account maintenance of over 700 separate depository relationships in 2008,
2009, and 2010.
• Service desk manager for these relationships. Included resolving internet banking technical issues, depository
operations issues, ordering supplies, drawing up cashier’s checks, and cross-selling products.
• Required complete knowledge of association banking as well as business account compliance procedures.
• Position is highly driven towards excellent customer service.
• Assisted treasury service officers by implementing treasury products including remote scanner, ach, positive
pay, lockbox, wires, sweeps, and zbas.
Executive Assistant/Teller/Front Desk July 2007-November 2008
Answered to four CNLBank Executives. Including administrative duties as well as a thorough understanding
of the phone system, internet system, and all machines in the executive offices while acting as the main teller.
• Duties including sales call report compiling, handling large number of incoming calls for entire executive
office and branch, setting up incoming employees, safe-guarding confidential information, and providing
outstanding internal and external customer service.
• Teller duties included daily cash balancing, distributing and counting money, preventing fraud, daily branch
operations and deposit operations duties as well.
LANGUAGE AND CULTURE ASSISTANT PROGRAM, Vera (Almeria) October 2005-May 2007
Teacher s Assistant
Helped the English teacher in two Spanish elementary schools reinforce and practice the lessons taught.
• Participated and helped launch the bilingual program in two elementary schools.
EDUCATION
Florida State University, Tallahassee, FL
Bachelor of Arts in Multinational Business Operations, December 2004
Bachelor of Arts in Spanish, December 2004
Florida State University Study Abroad Program, Valencia, Spain - 6 months, 2003