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Customer Service Sales

Location:
Boca Raton, FL, 33431
Posted:
June 21, 2011

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Resume:

Jennifer Burns

**** ******* *******, **** **** Raton, FL 33431 • ***********@***.*** • 561-***-****

OBJECTIVE

Treasury or compliance position within a growing company.

PROFESSIONAL PROFILE

Bilingual professional with experience with three years of financial industry experience and a strong customer

service background. First point of contact in a sales center responsible for 150MM plus in deposits.

Experienced translator, fluent in English and Spanish. Adaptable, fast learner, very organized, easygoing,

analytical, natural leader and very effective as a cooperative team member. BA Multinational Business

Operations. BA Spanish.

PROFESSIONAL EXPERIENCE

CNLBANK, Boca Raton, FL November 2008-present

Treasury Sales Coordinator

Assisted Treasury Services Division team members and other CNLBank associates with administrative

functions, new business development, implementation of treasury services, complex problem resolution and

administration of account analysis input and exception pricing process.

• Responsible for the opening, and account maintenance of over 700 separate depository relationships in 2008,

2009, and 2010.

• Service desk manager for these relationships. Included resolving internet banking technical issues, depository

operations issues, ordering supplies, drawing up cashier’s checks, and cross-selling products.

• Required complete knowledge of association banking as well as business account compliance procedures.

• Position is highly driven towards excellent customer service.

• Assisted treasury service officers by implementing treasury products including remote scanner, ach, positive

pay, lockbox, wires, sweeps, and zbas.

Executive Assistant/Teller/Front Desk July 2007-November 2008

Answered to four CNLBank Executives. Including administrative duties as well as a thorough understanding

of the phone system, internet system, and all machines in the executive offices while acting as the main teller.

• Duties including sales call report compiling, handling large number of incoming calls for entire executive

office and branch, setting up incoming employees, safe-guarding confidential information, and providing

outstanding internal and external customer service.

• Teller duties included daily cash balancing, distributing and counting money, preventing fraud, daily branch

operations and deposit operations duties as well.

LANGUAGE AND CULTURE ASSISTANT PROGRAM, Vera (Almeria) October 2005-May 2007

Teacher s Assistant

Helped the English teacher in two Spanish elementary schools reinforce and practice the lessons taught.

• Participated and helped launch the bilingual program in two elementary schools.

EDUCATION

Florida State University, Tallahassee, FL

Bachelor of Arts in Multinational Business Operations, December 2004

Bachelor of Arts in Spanish, December 2004

Florida State University Study Abroad Program, Valencia, Spain - 6 months, 2003



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