Administrative Assistant Customer Service

DIANA I. SCOTT

**** **** ******, ** *******, NC 28602; 954-***-****; ******@*****.***

ADMINISTRATIVE ASSISTANT

OBJECTIVE

Seeking a position in an organization which leverages my

achievements, skills, and energy to help promote and maximize

customer relations.

PROFILE:

A bi-lingual (Spanish / English) administrative professional,

capable of concurrently handling a wide range of managerial

functions and consistently producing top-quality results in

support of senior managers in fast paced environments.

Detail oriented with very strong organizational,

communication, and interpersonal skills. Ability to

multitask, work independently, and meet deadlines.

SKILLS:

Computers: Office:

. Microsoft Word . Front Office Management

. Microsoft Excel . Scheduling / Appointment

Setting

. PowerPoint . Customer Service / Reception

. Outlook . Report Writing / Correspondence

. Microsoft Publisher . Ordering Supplies /

Payroll

. QuickBooks . Bookkeeping / Records

Maintenance

PROFESSIONAL EXPERIENCE:

JOLIN ENTERPRISES, Summerville, SC

2009 - 2010

Administrative Assistant

Industry: Retail

. Received, recorded, and banked cash, checks, and vouchers

daily for effective and accurate bookkeeping reports

output.

. Achieved new business goal by revamping the department's

recordkeeping and filing system, increasing operational

efficiency by 34 percent.

. Developed orientation and training program for

administrative staff, which increased efficiency and

productivity and reduced overlapping duties.

. Prepared all written correspondence, invoice and

administrative reports for department manager.

. Prepared all departments' computerized graphs, charts

and visual presentation aids which increased information

dissemination by 40 percent.

. Submitted and maintained all input documents that relate to

payroll processing.

MORELLI HEATING AND AIR, North Charleston, SC

Office Coordinator / AP

2006 - 2009

Industry: Heating and Air Conditioning Sales and Repair

. Performed accounting and clerical tasks related to the

efficient maintenance and processing of accounts payable

transactions.

. Worked with various departments to close out Standard Work

activities.

. Computed and recorded the earnings owed to each company

employee into the TMS system and ensured employees were

paid on time.

. Prepared Operation Manual binders for job equipment, a

valuable resource for the organization's 25 technicians.

Diana I. Scott - 954-***-**** Page 2

PROFESSIONAL EXPERIENCE...Continued

TURBI PROFESSIONAL SERVICES, INC., Bayam n, P.R.

Executive Assistant

2005 - 2006

Industry: Accounting / Tax Consultant

. Prepared invoices, reports, letters, financial statements,

and other documents, by means of word processing,

spreadsheet, database, or presentation software.

. Scheduled meetings for executive director with various

governmental and private agencies, including Puerto Rico's

Tax Office.

. Planned travel itineraries, and reconciled expense account

records.

. Improved office efficiency and customer service by

overhauling previously established filing system minimizing

file retrieval time by 50 percent.

. Operated computers programmed with accounting software to

record, store, and analyze information.

MVR INTERNATIONAL, INC., Fort Lauderdale, FL.

Executive Assistant / Administrative Assistant / AP

2002 - 2005

Industry: Sales / Distribution of Electronic Components

. Managed and maintained departmental information, including

timesheets, expense reports, contracts, and invoice

payments.

. Read and analyzed incoming memos, submissions and reports

to determine their significance and plan their

distribution.

. Provided support and training to secretarial staff and new

associates in office orientation, filing procedures, and

computer applications.

. Established new filing system which enhanced customer

service and minimized time searching for files.

. Achieved a promotion to Executive Assistant after only four

months on the job, based on excellent work performance.

ECONOMIC OPPORTUNITY FAMILY HEALTH CENTER, Miami, FL

Administrative Assistant

1999 - 2002

Industry: Healthcare / Medical Clinic

. Prepared highly confidential documents regarding patients,

personnel, and business situations for the department.

. Maintained the scheduling of appointments and meetings for

the clinic's Director of Alcohol and Drug Abuse and the

Addiction Program's Psychologist.

. Formatted, typed, and catalogued new policies and

procedures for the Joint Commission on Accreditation of

Healthcare Organizations.

. Maintained patient files, scheduled patient appointments,

entered information for insurance payment, and prepared

agendas for weekly meetings.

EDUCATION

. Bayam n Technical College, Bayam n, P.R. Business

. Austin Peay State University, Clarksville, TN

Business Administration

OTHER CREDENTIALS

. Notary Public, SC

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