Customer Service Management

ROY HENRY McNEI L

M.B.A, M.Sc., B.Sc. (Hons.), Dip. Ed. (Dist.)

***-**, ***** ******

Jamaica, New York 11434

U.S.A

347-***-**** (Cell)

718-***-**** (Home)

Email: ************@*******.***

PERSONAL PROFILE:

Roy McNeil is a highly motivated individual with professional experience

and exposure. He is graduate of the University of the west Indies and the

University of New Orleans with over 12 years of experience in technical and

managerial leadership in academia, research, food safety, customer service,

regulatory and compliance. Mr. McNeil has effectively managed several food

safety development interventions and is very familiar with the modus

operandi of key development processes . His knowledge has been enhanced

with the participation of several food safety programs in the Caribbean,

USA, Canada and Europe .

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EDUCATION/QUALIFICATIONS

2009 University of New Orleans

LA 7048, USA.

Executive Education

Certificate -Project Management

Certificate -Supply Chain Management & Logistics

2003-04 University of the West Indies

Mona, Jamaica

Post Graduate Diploma (Dist.) - Educational Administration

School for Graduate Studies & Research

2001 -02 Louisiana State University Board

University of New Orleans

Graduate School

College of Business Administration

LA 7048, USA.

Master of Business Administration (M.B.A) Degree

1993-97 University of the West Indies

St. Augustine, Trinidad

Master of Science (M.Sc.) Degree

School for Graduate Studies & Research

Bachelor of Science (B.Sc.) Degree

(Upper Second Class Honours)

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PROFESSIONAL/INTERNATIONAL PROGRAMS/COURSES

August 2010 Food Safety Consultation Workshop

United States Dept. of Agriculture

Miami, USA

August 2009 Human Resource Management for the Public Sector

Ministry of Finance & the Public Service / Management Institute for

National Development

Kingston, Jamaica

October 2007 World Trade Organization Workshop - Quality Management

Systems

Geneva

Switzerland

June/December 2000 Certificate of Training -Food Safety Enhancement

Program

HACCP Accreditation

Canadian Food Inspection Agency (CFIA)

Government of Canada

June 2000 World Trade Organization Workshop - Sanitary & Phytosanitary

Procedures for Agricultural Commodities

Geneva

Switzerland

Feb-Mar 2000 Certificate of Training

Advanced International Training Program in World Trade and Conformity

Assessment

Quality Infrastructure Development

Swedish Board of Accreditation and Conformity Assessment

Sweden

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WORK EXPERIENCE

2004-2011 Ministry of Industry, Investment & Commerce

Food Storage Division

15 Gordon Town Road, Kingston 6, Jamaica

Managing Director/Chief Food Storage Officer

1998 - 2003 Senior Food Storage Scientist

Director/Head -Training and Information Unit

Public Relations/Liaison Officer

2005-2011 College of Agriculture, Science & Education

Passley Gardens, Portland Jamaica

Senior Lecturer - Project Management/Food Security/Food Production

2000 - 2011 University of Technology, Jamaica

237 Old Hope Road, Kingston 6, Jamaica

Lecturer - International Human Resource Management/Business Management

/Staffing & Performance Management /Training and Development

2001 National Council on Technical &Vocational

Education and Training (NCTVET) - HEART Trust

Gordon Town Road

Kingston, Jamaica

Training Manual Writer - Food Preparation/Safety

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SUMMARY OF PROFESSIONAL SKILLS / EXPERTISE/RESPONSIBILITIES OF CORE JOB

Under the direction of the Permanent Secretary had responsibility for the

overall management of the Division (a semi-autonomous food safety agency

of government with a staff complement of 65 members) in implementing

regulatory/compliance/ training/research activities.

Management /Administrative

Provide Policy Direction to the Seven Food Laboratories of the Division

Develop the Strategic/Operation Plan for the Division

Monitor the Procurement of Goods and Services

Manage the Modernization of the Division's enabling Act and Regulations

Direct activities of the Western Regional Office

Chief Adviser to the Minister and Permanent Secretary on Food Safety

Matters

Manages the Division National Food Safety Compliance Program (95%

compliance)

Manages the International accreditation of the Division's Laboratories

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DIRECTORSHIPS AND BOARD ASSIGNMENTS

2007-08 Chairman - National Agricultural Health and Food Safety

Coordinating Committee of Jamaica

2005-2011 Member-Coordinating Committee

National Quality Infrastructure Project of Jamaica.

1998-2003 Member of the Board of Management

Pesticides Control Authority (PCA)

Ministry of Health, Jamaica

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VOLUNTEER ASSIGNMENTS

Electoral Office of Jamaica

Citizens Actions for Free and Fair Elections - General

and Local Government Elections (Observer)

Member of the Portland Environmental Protection Association

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