Manager Customer Service

JOHN SARACINO

**** ** *** *****

Cape Coral, FL *3993

***/***-**** ****

EMPLOYMENT HISTORY

District Manager, March 2011 - present, Naples Daily News, Naples, FL

. Manage independent carriers for 25 home delivery routes - more than

35,000 pieces per week, for numerous publications distributed by

NDN, with a delivery accuracy rate of 99.8%

. Implement improvements of delivery routes, ensure carriers have

updated delivery info, routing instructions, proper publications

for transfer

. Create and maintain spreadsheets of distribution information

. Negotiate rates and contracts with independent carriers

. Liaison for customer service requests and resolution of customer

complaints

Pack Down/IMS, April 2010 - March 2011, Home Depot, Fort Myers, FL

. Restock shelves, end caps, floor displays, using forklift, order

picker, reach truck, electric jack

. Set up/break down store displays

. Prepared store for daily operations

. Serviced customers in various store departments - sales,

installation, maintenance

. Tracked store inventory using POS

. Ensured inventory is sufficiently supplied for daily/weekly/monthly

department use

. Ongoing training as necessary for additional associate aptitude

requirements

Owner/Operator, August 1996 - January 2010, Quantum Express, Ashland

City, TN

. Distribution of periodicals to various locations and establishments

. Point of contact for publishers

. Managed vendor relations via personal contact

. Invoiced clients for various distribution services

. Monitored company income and expenditures

. Administration of route plan and sequence

. Liaison between route customers and publishers

District Manager, May 1995 - August 1996, Steak Out Restaurants,

Nashville TN

. Supervised five restaurant locations in Middle Tennessee

. Management of delivery drivers, phone operators, cooks and food

prep staff by hiring, training, and development of employees

. Monitored shift schedules of individual store management staff

. Liaison between stores and ownership to jointly make decisions for

the betterment of the restaurants

. Responsible for inventory, total food cost, and profit/loss margins

. Hands-on cooking, serving, and delivery experience

Security Detail, October 1994 - May 1995, Rock Solid Security, Nashville,

TN

. Provided personal protection for national celebrities

. Provided personal protection for visiting professional sports teams

. Provided seating accommodations at local sporting and musical

events

. Provided private party guest protection

Night Operations Manager, July 1990 - December 1995, Athens Distributing,

Nashville, TN

. Supervised warehouse and personnel

. Monitored daily stock adjustments of warehouse inventory

. Responsible for pulling customer orders and restocking

. Loaded and unloaded trucks for delivery and stock

. Maintained preparation of vehicles and orders for next day's

deliveries and stock orders

. Assisted with annual physical inventory of warehouse

. Trained new employees with emphasis on service, production, and

safety

JOHN SARACINO

3026 NW 6th Court

Cape Coral, FL 33993

615/319-6516 cell

EMPLOYMENT HISTORY (continued)

Owner/Operator, January 1980 - July 1989, J&A Delivery Service,

Belleville, NJ

. Distribution of unprinted paper (cartons, rolls, skids) to various

local print vendors

. Managed vendor relations via personal contact

. Invoiced clients for various distribution services

. Monitored company expenses

. Administration of route plan and sequence

. Liaison between route customers and distributors

. Proficient in use of electronic and paper cataloging system to

identify source and invoice needed stock

REFERENCES

Available upon request

Contact this candidate