Customer Service Administrative Assistant

Andrea Berruetta

***** ******* ***** *******

Gaithersburg, MD 20878

301-***-****; ***************@*****.***

Exceptional Customer Service Skills - Enthusiastic and Dependable

Excellent Computer Skills

EDUCATION

Suffolk University, Sawyer Business School, Madrid, Spain

Bachelor of Science Dual Majors in Global Business and Entrepreneurship,

Expected May 2013

St. John's College High School, Washington, D.C.

. High School Diploma, June 2009

WORK EXPERIENCE

English Instructor, Madrid, Spain

September 2010 - Present

. Provide private tutoring lessons in English to Spanish students

Janice Van Stolk, Attorney at Law, Chevy Chase, Maryland

June 2010 - August 2010

Administrative Assistant (Summer Employment)

. Performed a variety of administrative and clerical duties,

including:

V Preparing and typing correspondence using Microsoft Word

V Creating documents using PowerPoint

V Drafting reports using Excel

. Conducted research using legal sources and Internet

Histoserv Inc., Germantown, Maryland

June 2006 - August 2009

Office Assistant

(Summer Employment)

. Provided services in support of a busy histology lab, including:

V Working with customers to schedule tests and answer questions

V Typing, copying, faxing, mailing and filing documents and reports

V Answering telephones and transferring to appropriate staff employee

. Interpreted for customers with limited English/Spanish proficiency

LANGUAGE AND LEADERSHIP SKILLS

. Excellent fluency in Spanish (Reading, Writing, and Speaking)

. Spanish National Honors Society (2009)

. Team Captain, Club Soccer Team (2008 - 2009)

COMPUTER SKILLS

. Superior Microsoft Office Skills (Word, Excel, Outlook, PowerPoint)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate