Customer Service Office
Resume:
Delicia Deary 512-***-****
*** *** ****** ** ************@***.***
ELGIN TX 78621 ************@*****.***
Seeking a position in the capacity of office support within a
general business office environment. Extensive experience working in
general public, educational, management and office settings, bringing the
following experience skills:
Nine years of responsible clerical experience. Interface well with others
at all levels. Excellent interpersonal communication, customer service and
office support skills. Ability to train others. Knowledge of office
practices and administrative procedures. Skills in the use of standard
office equipment and software:
MS Word, Excell, Access databases, Microsoft Office, Copier, Fax, Phone,
Scan.
Work History
CLERK II (Quality Enhancement dept. /Settlement Agreement Dept) PRESENT
(AUSTIN STATE SUPPORTED LIVING
CENTER)
Recieves all incoming calls to Settlement Agreement Coordinator (SAC) and
related staff. Triages callers to appropriate SAC office extension and
returns all calls left on voice mail. Forwards all messages for the SAC
either electronically or manually. Creates or edits documents within
deadline, copies & scans documents according to guidlines. Manages shared
drive files to keep documents organized as needed. Enters accurately data
into EXCEL spreadsheets and ACCESS Databases. Checks documents and
reports submitted to dept. for consistency and accuracy. Files submitted
documents into files per established procedures. Takes minutes of Quality
Assurance/Quality Improvement (QA/QI) meetings, prepares draft of minutes,
and provides to the dept. for review and editing. Schedules meetings and
makes room reservations for Monitoring Team Visits (State Office). Orders
office and meeting supplies for SAC and related staff.. Reserves meeting
rooms and creates schedules with agenda's when directed by the SAC. Orders
office supplies and maintains office supply inventory. Serves as the
Director of the Austin State Supported Living Center Administrative
Assistant as needed with duties of, exhibits professional manner, answers
incoming phone calls, takes messages & passes them onto intended party .
CLERK II (Food service Dept) 4/2000 - 4/2011
(AUSTIN STATE SUPPORTED LIVING CENTER)
Produces and proofs correspondence, reports, purchase orders, summaries,
manuals, vouchers, records, and other related forms. Assembles, organizes,
and tabulates data and performs calculations; may prepare charts, graphs,
and tables. Work under supervision of the Director and Assistance
Director. Enters updates and retrieves information using multiple systems
and database for client use for two State Living Center's campus.
Assistant Mgr. / Trainer (Food Service Dept. ) 8/1996 - 4/4/2000
(AUSTIN STATE SUPPORTED LIVING CENTER)
Conduct new hire training classes with new hiring staff. Assists in
reviewing the effectiveness of staff development and recommending
modifications as needed for job position. Coordinate and maintain a
schedule for training presentations. Work under supervision of Director
and Assist. Director. Monitor daily assignments for staff of 20-25 while in
central kitchen area..
Assistant Mgr. 7/2007- 8/2008 (Family
Dollar)
Complete cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting appropriate
staff if necessary. Follow up to ensure requests have been met. Process
all payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift. Obtain
manual authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft. Assist management in
training, evaluating, counseling, motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and
procedures; report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards. Enter and locate information using
computers/POS systems. Stand, sit, or walk for an extended period of
time. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Manger/Corporate office.
Education
1988 GRADUATE
Elgin High School, Elgin TX
References
Ronald Asmore Austin State Supported Living Center
Mar Dennis Austin State Supported Living Center (512)-
374-6170
Betty Lofton President of Elgin Juneteenth Committee
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