Manager Management

Robert M. Katz

** ******** ******, **** ********, CT 06107

Phone: 860-***-**** E-mail:

********@*****.***

Career Summary

Account and Relationship Management, Transition Management,

Sales Support and Implementation, Strategic and Operational Consulting

Relationship Management Executive with 15+ years experience in the

insurance and financial services industry. Competencies include:

. Understanding and Exceeding Client Needs

. Internal Collaboration

. Responsiveness and Client Partnership

. Win/Win Results

Leverages unique experience gained through a full spectrum of

organizational roles. Adept at cultivating relationships with individuals

to forge dynamic, mutually advantageous business partnerships and

consistent delivery of results. Uses knack for remembering details to grow

relationships and develop multi-faceted solutions. Fosters appreciation of

value delivered. Turns around poorly performing cases, revitalizes client

relationships in jeopardy and deepens existing relationships. Achieves

nearly 100% client retention and referenceability. Develops, manages and

implements strategic service plans to achieve growth and profitability,

consistently exceeding participation and plan contribution goals. Forges

respect and teamwork with cross-departmental colleagues, orchestrating

quality service for clients.

Experience

PRUDENTIAL RETIREMENT, Hartford, CT

Vice President, Relationship Manager, Tax Exempt Segment

2004 - November, 2010

Retention and Profitability

. Managed 12 clients (Taft Hartley, governmental and non-profit clients),

including 16 retirement plans with $1.725 billion in plan assets,

achieving nearly 100% retention, satisfaction, referenceability and

client profitability goals.

. Strengthened the relationship with Mount Sinai Medical Center, securing

their continuation as a $1 billion client.

. Analyzed and managed the restructuring of pricing and service delivery

components for National Integrated Group Pension Plan (NIGPP), achieving

revenue profitability after years of deficits servicing this $1 billion

relationship.

. Serviced UA Plumbers and Pipefitters Local 13, briefing three separate

new fund managers and leveraging responsiveness to retain this $100

million client after they went out to bid.

Cross Sell Development

. Serviced the returning Waterbury Hospital (WH) $50 million account,

positioning Prudential to potentially add administration of another WH

retirement plan.

. Re-engineered funds and pricing for internally transferred, exiting IBEW

Union, retaining and stabilizing this $150 million client, as well as

positioning them to purchase additional products.

. Identified and evolved six specific cross-sell opportunities, matching

client business needs to Prudential products.

Collaboration for Issues Resolution

. Convinced management to create a customized system enhancement for Local

701, collaboratively managing the internal process of development and

implementation with IT and Operations, retaining this $150 million

client.

. Solved a complex, politically-charged administrative issue with Plumbers

Union in Rochester, working for several years with the client's fund

office management, Board of Trustees and attorney to increase cost

efficiency by 30-50% for Prudential and for the client.

. Initiated, presented and collaboratively managed establishment of a new

client communications plan and implementation of an employee education

enhancement with Mt. Sinai.

Resume of Robert M. Katz - Page 2 of 2

. Served as Subject Matter Expert on an array of product and service

related initiatives focused on enhancing client service delivery and

achieving mutual business goals.

CIGNA RETIREMENT & INVESTMENT SERVICES, Hartford, CT

Relationship Manager, Taft Hartley & Corporate Markets

2002 - 2004

. Managed relationships with 10 Taft Hartley clients, including IBEW Local

701, UA Plumbers and Pipefitters Local 13, Plumbers and Steamfitters

Local 267 and the Hawaii Carpenters Union, representing a total book of

business of $1.3+ billion in assets.

. Served as Relationship Manager for DynMcDermott Petroleum Operations

Company, rated #12 out of 35 top rated plans in 2003 by Plan Sponsor

Magazine, with 99% participation rates.

. Retained DynMcDermott after they executed a due diligence request for

proposal (RFP), validating the success and effectiveness of the

relationship.

. Managed the creation and growth of a newly established start-up, the

Hawaii Carpenters 401(k) Plan, achieving growth to 5,800 plan

participants and $35 million in plan assets within three years.

. Served as technical resource, representing Relationship Management on an

array of cross-functional divisional projects, improving account

management and client service delivery.

Relationship Manager, National Accounts/Large Market

1997 - 2002

. Managed relationships with seven large corporate clients, each with

pension assets of $50 - $230 million and total pension plan assets of

approximately $1.2 billion.

. Developed and implemented education, communication, and merger and

acquisition strategies for Quebecor World, Dynegy and Orbital Sciences

Corporation, successfully integrating plans from acquired companies.

. Conducted proactive reviews of clients' overall pension plans, providing

recommendations for program improvements, leading to increased enrollment

and contribution rates of up to 20%.

Additional Experience

CIGNA RETIREMENT & INVESTMENT SERVICES, Hartford, CT

Plan Manager, National Accounts/Large Market

Transition Manager, Defined Contribution Transition Management Services

Senior Consultant, New Business Acquisition

Manager of Systems and Product Development, Financial Department

THE TRAVELERS COMPANIES, Hartford, CT

Senior Consultant, Management Services Division

Auditor/Senior Auditor, Financial Audit Division

Education

MBA with concentration in Organizational Behavior, University of Hartford,

Hartford, CT

Graduate Certificate of Finance, University of Hartford, Hartford, CT

B.S. in Accounting, University of Connecticut, Storrs, CT

Professional Credentials

. FINRA Series 6, 7 and 63 Licenses

. Connecticut Life and Variable Annuity License

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