Customer Service Manager
Resume:
Delbert McFolley
SUMMARY
A Senior Underwriter with extensive mortgage knowledge and experience on
FannieMae, Freddie Mac, and FHA mortgage loan guidelines, ability to find
and research issues of a problem loans and underwritten level 1, 2 loans
conforming and non-conforming, government desktop underwriting, knowledge
of conforming guidelines, cleared conditions as well as post-closing
forensic analysis of loan files for completeness and accuracy, analyzing
credit documents, mortgage applications, credit history and income
documents, title documents, appraisals and all other applicable required
documents.
Proficient in Microsoft Word and Outlook, Word Perfect, Unifi, Uniform,
Ibis, Point, Loan Commander, Netox, Loan Tracker, Encompass, Mgic and
Outlook, Express, Data Trac and Doc Magic.
EXPERIENCE
Wells Fargo St Louis, MO 11/2010 to Present
Mortgage Underwriter
. Responsible for reviewing, analyzing, approving and manually
underwriting large, unusual or complex individual consumer requests
and products within company and FNMA guidelines.
. Reviewing financial statements, credit reports, and applicable ratios
(i.e. Debt ratios, loan-to-value).
. Evaluating; examining transactions to ensure accuracy and
completeness.
. Preparing formal reports for review; ensuring that documents are
consistent and uphold to company and industry guidelines
. Implementing fraud detection techniques, performing compliance
reviews.
. Assisting with re-negotiations of loans based on lending guidelines.
. Contacting customers and partners to gather information to make
appropriate decisions.
. Explaining to customer's rationale behind credit decision.
. Training lower level team members and provide performance feedback to
supervisor/manager.
PNC Mortgage, Pittsburgh, PA 04/01/09 to
10/2010
Government Underwriter
. Responsible for ensuring the quality of purchase money and refinance
residential mortgage applications by analyzing, underwriting and
approving/denying applications according to credit standards of the
Corporation, secondary market and private investors.
. Underwrote FHA, VA IRRL loans as well as Conventional loans, LP open
access and DU refinance plus loans
. Analyzed appraisals in accordance with acceptable appraisal practices
to determine sufficiency of collateral; recognize and analyze risk
potential of loan applications; and determine relevance of any factors
to mitigate risk
. Cleared loans for final approval
. Provided excellent customer service for the loan officers
Wells Fargo, West Des Moines, IA 09/1/2007 to
09/30/2009
FHA Underwriter
. Provided prompt, courteous and excellent service at an acceptable cost
to all customers and operate in accordance with the company's
Statement of Business Practices, Affirmative Action Diversity and
other standards.
. Actively cooperated and interacted with all entities of Wells Fargo.
. Performed credit and property analysis on conventional and government
loan files submitted within the time frame established by departmental
management.
. Adequately and effectively explained in written and verbal form the
decision reached in a manner that will maintain a positive
relationship with all customers.
. Performed timely reviews of conditions submitted, as well as loan
resubmissions.
. Analyzed challenging loan packages to determine alternative solutions.
. Processed agency/investor exception requests as needed.
. Audit delegated level II underwriter loans.
CitiMortgage, Ann Arbor, MI 12/2007 to 04/2009
FHA Underwriter
. Reviewed and analyzed decisions on mortgage loan products within
company and industry standards with assistance and oversight from
senior staff and manager
. Performed credit analysis on loan documentation submitted for
underwriting.
. Worked with loan originator or production staff to secure all required
documents.
. Examined loan documentation for accuracy and completeness.
. Prepared files for submission
. Maintain required turn time on approve/eligible and manual underwrites
Underwrote conventional, government-backed (Federal Housing Authority
(FHA) and Veteran Affairs (VA) loans
. Cleared loans for final approval
. Provided excellent customer service
Interfirst Wholesale, Sunrise, FL 08/2007 to
11/2007
Contract Underwriter
. Conducted manual underwriting of loan files without the benefit of an
automated underwriting utilizing a common sense and reasonableness
approach during the underwriting process resulting in a salable loan
to the secondary market.
. Evaluated and made an exception to guidelines when warranted while
addressing the impact to pricing and product.
. Profiled a borrower via loan file data in order to determine
reasonability of stated facts on loan documents.
. Performed analysis of complex tax returns, full appraisal reports.
. Identified issues that would negatively impact the value of the
property.
. Interpreted/implemented and communicated investor requirements from
multiple sources.
. Identified and recommended enhancements to current product line to
senior management is essential of this candidate.
. Interfaced with investors in the defense of loan decisions rendered by
self and other underwriting staff.
. Cleared loans for final approval
. Maintained daily quota
. Provided excellent customer service
American Home Loans Melville, NY 02/07 to 06/2007
Government Underwriter
. Provided prompt, courteous and excellent service at an acceptable cost
to all customers and operate in accordance with the company's
Statement of Business Practices, Affirmative Action Diversity and
other standards.
. Actively cooperated and interacted with all entities of Wells Fargo.
. Performed credit and property analysis on conventional and government
loan files submitted within the time frame established by departmental
management.
. Adequately and effectively explained in written and verbal form the
decision reached in a manner that will maintain a positive
relationship with all customers.
. Performed timely reviews of conditions submitted, as well as loan
resubmissions.
. Analyzed challenging loan packages to determine alternative solutions.
. Processed agency/investor exception requests as needed.
. Underwrote FHA and conventional loans
. Cleared conditions for Final Approval
Contract Mortgage 01/05 to 01/2007
Underwriter/Consultant
. Traveled the country performing due diligence and QC reviews
. Performed Compliance Underwriting
. Performed Front Line Underwriting Conventional loans
Lydian Data, Boca Raton, FL 07/2004 to 12/2004
Team leader /Sr. Underwriter
. Performed both frontline and/or QC due diligence underwrites for
Conforming, Non conforming, Prime and Sub Prime loan transactions.
. Evaluated information by performing a definitive risk analysis
including, but not limited to an in depth review of the credit report,
income, assets and all other initial and final loan disclosures and
documentation.
. Determined if loan elements were acceptable to appropriate investor or
company loan guidelines.
. Conditioned files for correctable items to gain loan acceptance and
reviewed or signed off conditions once obtained.
. Coordinated and assisted with special projects as necessary including
specific training to lower level Underwriters.
. Occasionally traveled to the Seller's location to perform
comprehensive audit reviews.
. Underwrote Alt A loans for Morgan Stanley
. Monitored team members
. Cleared all appraisal and tax returns of team members
. Maintained my daily production
. Preformed QA reviews of team members
GE Capital, Detroit, MI 10/2001 to
02/2003
Underwriter
. Underwrote Conventional and FHA loans as a contract underwriter
. Cleared loans for final approval
. Also underwrote Jumbo as well as Alt A loans
. Maintained daily quota
. Provided excellent customer service
Flagstar Bank, Detroit, MI 07/1998 to
09/28/01
Underwriter
. Received Direct Endorsement with Chums number
. Underwrote FHA and VA loans for wholesale and correspondent brokers
. Cleared loans for final approval
. Maintained relationship with all third party vendors
. Provided excellent customer service
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