Customer Service Sales

Lori L. Heimbuck

**** **** ****** . *** ******, IA 50310 . 515-***-****

**********@*****.***

Related Work Experience

EMC Insurance, Des Moines, Iowa

Programmer, 2009-present

. Continue to increase the knowledge needed to develop new and

maintain existing computer application

programs

. Test and debug program logic according to prescribed specifications

and standards

Special Risk Tech Consultant, 2007-2009

. I supported the areas responsible for special risk accounts in their

acquisition and retention of accounts

. I worked closely with other departments to investigate problems and

concerns

. I recommended and implemented solutions that promoted the effective

and appropriate use of information and technology

. Assisted the high level analyst in approving programs for production

Internet use

Systems/Services Support Analyst, 2006-2007

. Assisted agents, insureds and EMC employees with inquiries involving

the EMC website, Microsoft Office products and Mozilla Thunderbird

. Trained employees on the use of new software

. Regularly tested the EMC website for areas of possible improvement and

forwarded the findings to EMC programmers

Claims Service Representative, 2005-2006

. Investigated and evaluated multi-state workers compensation claims

. Applied my strong analytical abilities to negotiate and promptly

process claims

. Utilized my excellent communication skills while performing daily

customer service functions

Warner Group, Inc., Waterloo, Iowa

Intern, 2005

. Implemented a standardized model for all agents to follow regarding

marketing for new accounts and servicing current accounts, which

greatly reduced time in account management

. Became familiar with Retirement Income Planner software in able to

produce sales material

. Assisted clients with inquiries regarding their retirement plans

Paradigm Benefits, Waverly, Iowa

Assistant Pension Administrator, 2002-2003

. Received and processed employer contributions to their retirement

plans

. Balanced individual retirement accounts to verify accuracy

. Daily monitoring and troubleshooting on a multiple project basis

Professional Course Work

Received INS designation in 2007.

Education

University of Northern Iowa, Cedar Falls, Iowa

BA: Business/Finance, May 2005

Hawkeye Community College, Waterloo, Iowa

AA: General Education, May 2003

Computer Skills

Proficient in Microsoft Suite. Trained in Access and QuickBooks.

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