Customer Service Sales
Resume:
Patrizia Gestro
**** **** ***** **. ******* Creek, FL 33073 ? **********@*******.*** ?
Accomplished Communications Coordinator
_________________________Summary of Qualifications_________________________
Offering more than 5 years' successful event planner, management and
leadership capabilities combined with Corporate Communications and PR
master's degree. Successful in establishing an exceptional rapport with
individuals on all levels. Solid communications and development skills.
Expert in managing time and priorities for deadline project completion.
Ability to multi task and work well under pressure. Strong principles and
practices of supervision. Trilingual: Spanish/English/Italian
___________________________Areas of Expertise____________________________
. Media Relations ? Press Releases
. Internal Communications ? Media and Public
Relations Protocol
. External Communications ? Event Planner
. Fundraising ? Office
management
. Sponsorships ? Market
Launches
______________________________Career
Achievements_____________________________
. Developed and managed the campaign of "12 Meses12 Causas" foundation
and IV annual award.
. Launched on live of the preview o f "Without Breasts There's No
Paradise" Second Season. Audience: over 5,000 people.
. Collaborated with the local annual event: Light The Night Walk (White
Plains, NY)
__________________________Professional Experience________________________
JP Morgan Chase, Coral Springs, FL
April 2010-Present
Teller/ATM Custodian
. Process customer financial transactions within assigned limits and
established guidelines.
. Provided excellent customer service in completing transactions
efficiently and in a friendly professional manner.
. Met sales and referral goals by identifying and selling association
products and services beneficial to the customers' needs.
. Maintained a current knowledge of new and existing products and
services.
. Participated in promotions and sales activities to ensure the
bank's growth.
. Addressed customer questions and concerns and refer to appropriate
internal resources for resolution to achieve customer satisfaction.
. Supported daily tasks that maintain optimal integrity of the bank.
. Balanced cash drawer and teller transactions within established
guidelines.
. Performed cash handling functions in an accurate and secure manner
for receiving, receipting and processing of payments.
Patrizia Gestro
**********@*******.***
____________________Professional Experience (continued)___________________
Telecinco Channel TV, Spain
August 2007-January 2010
Media Relations Coordinator
. Oversaw a staff of employees to develop press releases, articles,
speeches and marketing materials to raise awareness in the European
and Latin America media markets.
. Developed and managed the campaign of "12 Months12 Causes" foundation
and IV annual award. (Telecinco TV Chanel supports social causes
during the year by using its own resources and shows to make people
aware of different issues related to Spaniard society)
. Coordinated press conferences for the new series and entertainment
programs, including conference set up, scheduling speakers, managing
guest lists, and photo shots.
. Arranged entertainment events for the public such as the preview o f
"Without Breasts There is No Paradise" Second Season. Audience: over
5,000 people.
. Managed the implementation of protocol events.
. Coordinated tasks related to the corporate image of the company.
. Served as liaison between the company and other mass media firms.
Diarsa International Distributor of Luxury Watches, Italy March 2005-
July 2007
Assistant Marketing-Communications Manager
. Created and developed communication and marketing strategies to raise
awareness of the company's products.
. Collaborated with the merchant team and jewellery stores in Europe
and Latin America.
. Developed press releases, magazines articles, and other written
materials for the media.
. Coordinated and promoted the annual Super Yacht Cup Ulysse Nardin in
Mallorca.
. Served as liaison to Diarsa and watches makers: Cuervo y Sobrinos
Co., Ulysse Nardin, Boucheron, Locman, and Hublot.
. Developed relationships and served as a liaison between the company
and the mass media.
. Developed and managed public relations campaigns for product launches
in the local and international markets.
. Managed all expenses and negotiations with suppliers.
_____________________________ Internship________________________________
Leukemia and Lymphoma Society, New York September 2004-
December 2004
Communications and PR Department Assistant
. Promoted the Leukemia and Lymphoma Society image and mission.
. Developed and implemented fundraising event initiatives.
. Provided strategic marketing and research support.
. Responsible for soliciting items to silent auctions.
. Managed the promotion of Light The Night Walk on local radio and TV
stations.
. Prepared several elements of campaign materials; including
newsletters, and other marketing materials.
Patrizia Gestro
**********@*******.***
____________________Professional Experience (continued)___________________
______________________CommunityService/Volunteering_____________________
Leukemia and Lymphoma Society. Hollywood, FL May 2010-June
2010
TNT Program. Fundraising support
Salvation Army. Ft Lauderdale, FL
April 2010
Administrative tasks
COMRADE. Madrid, Spain
September2007-April 2009
(Committee for refugees, asylees and immigrants in Spain)
Introduction to Spaniard culture and Spanish teacher
Solidarios para el desarrollo. Madrid, Spain
September 1999-June 2001
Volunteer Coordinator
_____________________________Computer Skills____________________________
Proficient in MS Office, Word, Power Point, Photoshop, Outlook,
Internet Explorer,
Dreamweaver, HTML Language, Online collaborative tools, and Internet
research.
_____________________________ Education________________________________
Iona College, New Rochelle (New York)
Public Relations and Corporate Communications Master's Degree
University Complutense of Madrid (Spain)
Bachelor of Arts, Journalism
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