Quality Assurance High School
Resume:
Lawanda Rivers Resume
URL:
Lawanda Rivers
Los Angeles, CA 90002
**********@*****.***
Professional Summary:
I am applying for this position to utilize my knowledge and skills from which I have received my
Associates Art degree in Healthcare Administration/Medical Records. I have Worked as a customer
service representative for over 7 years. My experience planning, developing, and implementing
customer satisfaction as well as leading a team to quality assurance score.
Core Qualification:
Proficient in Microsoft office Word, Excel, Access, Strong Verbal Communication. Proficient also in
areas of customer care, public relation as well as issue of resolutions, Supervision.
Employment History:
April 04– Mar. 2006 Previous: Call Center Representative (Cyber Sonic) Carson, CA
May 07-July 2009 Previous: Call Center Analysis (Auto Club of Southern CA) Long Beach
Aug 09- June 2011 Pervious: HISS Healthcare Lead/Supervisor (LA County) Los Angeles, CA
Assuring our clients receive the most enjoyable experience as well as total satisfaction was a priority,
implement and plan promotions to promote company total satisfaction. I have excellent
communication skills, written and verbal. I take pride in doing an excellent job and going above and
beyond patient’s satisfaction. My academic learning process has also allowed me to be
knowledgeable as well as to receive all QA scores.
Education:
Washington High school (1989), The University of Phoenix Axia College (2008-2011) Los
Angeles, California (undergraduate BA in Long-Term Healthcare)
Medisoft Advance Version 14 Certification (April 2011)
Qualification Associate Degree Healthcare Administration/ Medical Records (July 2011).
Professional Affiliation:
Over the course of my career, I have gained important skills in effective communication and
collaboration. I learned highly effective team-building and team-management skills. I believe my
experience both in working as an employee in a collaborative set-up as well as in a management
position giving me a valuable understanding of work place dynamics and relationships that will
contribute substantially to my ability to excel in the present position, working with a wide variety of
co-workers and mangers/ supervisors.
Keynotes:
Administrator, Professional, Experienced, Skilled and knowledgeable, Relevant coursework,
fundamental of communication
Immigration / Work Status
US Citizen– Permanent Resident - United States
Languages:
English – Fluent
Contact this candidate