Carol L. Smith

***** ****** **** *** *****, CA 92126

858-***-**** (hm)

858-***-**** (cell)

abha0h@r.postjobfree.com

Career Summary: Job duties include fielding incoming calls from

agents and vendors. Assisting Account Executives with day to day

requests for marketing materials and supply requests. Analyzed

medical data and processed medical reports, and other miscellaneous

Quality Control Analyst, Customer Service and Administrative Assistant

duties.

2010-2011 OwnerGuard Corporation San Diego, CA

ACCOUNT COORDINATOR/SALES AND MARKETING DEPARTMENT

. Utilized Microsoft Access to:

o Assist Agents with accounts

o Daily contact with Agents and Dealers resolving issues with dealer

accounts

o Process accounts

. Clerical duties included

o Faxing shortage and credit notices

o Scanning documents into Faxcore

o Collecting monies owed on accounts

2005 - 2009 Great American Insurance

San Diego, CA

Administrative Assistant /Sales and marketing department

. Utilized Microsoft Excel to:

o Disburse monthly commission checks

o Prepare rate cards for the Agents

o Update monthly policy reports for GAP VSC and PMP

. Clerical duties included

o Processing individual Property Casualty licenses for agents by

state utilizing the NAIC system

o Assisting the Account Executives with:

o Preparing marketing materials utilizing Adobe

o Processing new dealerships and agents utilizing the Sales

Support system

o Shipped and tracked supplies using FedEx online

o In charge of up keep and ordering all business supplies

. Relief receptionist duties included

o Answering phones using multi phone line

o Logging incoming and distributing all mail

o Greeting Guests

1992-2005 Examinetics, Inc.

San Diego, CA

QUALITY CONTROL ANALYST /DATA PROCESSING DEPARTMENT

Clerical duties include

o Verifying medical results using spreadsheet

Processing medical results including but not limited to pulmonary function,

EKG, Chest x-ray, blood and vision results using the Data General the

computer system

o Collating and proof reading final medical reports meeting a 14

day turnaround.

o Entering and blind verifying EKG and Chest x-ray results using

the Data General computer system

o Following OSHA and HIPPA regulations

o Scheduling screening appointments

. Relief receptionist duties included

o Answering multi phone line system

o Mailing medical reports using the manual DHL courier

Education: Southwest College Computerized Office

Assistant

Computer Skills: Type 50 WPM, Microsoft Word 97-2010, Access 2010, Excel

97-2010, PowerPoint 97-2010, Adobe, Windows XP, Analytical, 10-key

References available upon request.

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