Customer Service Accounting

CAMILLE CHIODO

**-** *** ******, *******, N. Y. * Home: 718-***-**** * E-Mail:

**********@***.***

PROFILE

Incisive professional with demonstrated accomplishments in the

disciplines of financial management, technology implementation and

managing change. Confident decision-maker with superior interpersonal

and communication skills. Easily establishes and maintains rapport

with clients and staff from all cultures and functions. Works well

under pressure and in a high volume environment. Professional

expertise includes:

Financial Management & Advisement Administration & Record-

Keeping

Staff Management & Training Federal/State Tax

Preperation

Compliance & Risk Management Conflict Resolution

Customer Service Process Improvement

Financial Analysis Bookkeeping

SELECTED ACCOMPLISHMENTS

Problem Solving and Advisement

. Recovered $870 million for the bank by designing a system and

establishing processes to insure the correct reporting of ledger

overdrafts, and the subsequent collection of interest and fees.

. Recognized problem with past dues. Developed procedures fixing

accountability which reduced principal and interest past dues by

68%.

. Implemented monthly controllable expense process resulting in the

reversal of $1 million in erroneous charges.

. Significantly enhanced strategic planning process and accuracy of

Press Release with improved revenue forecasts.

. Analyzed monthly departmental budgeting and accounting reports to

maintain expenditure controls bringing expenses back in line with

forecast.

. Improved billing and collection of standby letter of credit fees

recovering more than $200 million, and improving the timeliness of

collections by 24%.

. As FAS91 subject matter expert, performed the due diligence and

accounting on all syndicated finance and bilateral loan

transactions with 100% success rate; no fee accounting decision was

ever overturned.

. Advised deal teams on fee structures and mandate language for

complex deals.

. Effectively assisted the loan work-out group with the sale of $800

million of distressed loans within a six month timeframe.

. Guided loan operation managers on the booking of complex workout

arrangements.

. Expertly identified a rapid resolution for the implementation of a

new Corporate Accounting Policy for secondary loan sales.

Developed a manual interim compliance solution, leading up to a

fully automated system approach.

. Partnered with Corporate Accounting Systems and successfully

rectified cost allocation issues related to the match funded and

non-accrual portfolio.

Leadership

As technical expert in syndication accounting, loans fees and

secondary loan sales; collaborated with a cross-functional team of

colleagues from business management, technology and loan operations to

select a new loan system.

Improved the budgeting and forecasting process by developing training

programs for junior budget coordinators resulting in an 80% reduction

of variances.

Successfully served on the New Product Council performing a risk

review of new financial products.

Led efforts to enhance controls relating to principal and interest

payments convincing credit officers and loan operation associates to

adhere to new procedures.

In a merge environment, spearheaded the consolidation of accounting

processes.

Technology Implementation

Performed detailed side-by-side functionality analysis of old (ACBS)

vs. new loan system (Loan IQ), including downstream feeds to ledger

and relationship profitability systems.

Partnered with MISYS (Loan IQ vendor) in the design, development and

testing of system enhancements to insure compliance with GAAP and

business models.

Managed ledger conversion with positive results. Conversion was

executed within the stated timeframe and with 98% accuracy.

Developed effective training material for new system and ledger

applications and successfully trained staff to be functional without

loss of service to business unit controllers.

SKILLS

Word

Excel

Access

PowerPoint

Tax Preparation Software

Loan Systems: Loan IQ and ACBS

Quick Books

Ledger Systems: SAP, GLAS

JPMC Internal Applications: Global Exposure Control System, Deal

Tracker

CERTIFICATIONS

Federal Paid Preparer Tax Identification Number

New York State Paid Preparer Tax Identification Number

60 CPE credits Federal Tax Regulations/Ethics (completed 12/2010)

PROFESSIONAL EXPERIENCE

H&R BLOCK, NEW YORK, N.Y.

Tax Associate/Client Service Professional (2009-2011)

JPMORGAN CHASE, NEW YORK, N. Y.

Vice President, Manager Accounting & Finance, North American Credit

Markets (1996-2008)

Second Vice President, Financial Controller I, Global Portfolio

Management (1987-1996)

Assistant Treasurer, Financial Controller II, Corporate Industries

Sector (1980-1987)

EDUCATION

Bachelor of Arts Degree, Dual Major: Social Sciences/Education,

Queens College, Flushing, N. Y.

Professional Development Certificates in Accounting, Business Law,

Word, Corporate Finance, Excel, Quick Books 2007, Access and

Basic/Intermediate Tax Code (including, Retirement Planning and Sole

Proprietorships).

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