Training Management
Resume:
tina bertagni
**** ******* **** ( San Antonio, TX 78240 ( abh9y6@r.postjobfree.com
CAREER OBJECTIVE
Seeking a challenging and rewarding Senior Level Management position within
the HR/Training Industry where prior experience, personal ability, and a
commitment to professionalism would be of value. Position should allow for
continued personal and professional growth commensurate with achievements.
SUMMARY OF QUALIFICATIONS
A HIGH ENERGY PROFESSIONAL WITH DEMONSTRATED EXPERIENCE IN NEW STORE
OPENINGS, MANAGER TRAINING AND SALES BUILDING. PROVEN ABILITY TO ADAPT TO
CHANGING SITUATIONS IN THE INTRODUCTION OF NEW MENU ITEMS, REDUCTION OF
EMPLOYEE TURNOVER AND INCREASE OF PROFITABILITY FOR HIGH VOLUME RESTAURANT
UNITS. COMMITMENT TO QUALITY SERVICE AND CUSTOMER SATISFACTION. A TEAM
LEADER, PROVIDING MOTIVATION AND TRAINING BY EXAMPLE. ABILITY TO IDENTIFY
EMPLOYEE STRENGTHS AND CHANNEL TALENTS TO THEIR BEST ADVANTAGE TO ACHIEVE
COMPANY OBJECTIVES. STRONG COMMUNICATION AND PRESENTATION SKILLS WITH
INDIVIDUALS AT ALL LEVELS.
Professional Experience
DIRECTOR OF TRAINING 2/09-6/10
smith dairy queens, ltd. Bryan, TX
Multi-unit fast food franchise, specializing in soft serve ice cream
products.
. Directed and coordinated the training of new Managers and District
Managers supporting 37
restaurants throughout the Texas region.
. Conducted on-site training sessions at all facilities. Training sessions
covered areas of new
employee orientation, financial management, on the job training, sales
techniques, public
relations, HR issues, promotional and leadership development.
. Tested managers to measure progress and evaluate effectiveness of
training.
. Ensured compliance to corporate procedures and regulations.
. Enabled company achievement of M.U.D. Training Certification.
. Contributed to the strategic planning of business goals on the Executive
Team.
company training leader 6/00-1/09
R & L foods, inc. San Antonio, TX
Multi-unit fast food franchise of YUM brands, 142 Taco Bell, Pizza Hut,
KFC and Long John Silvers restaurants throughout Texas.
. Trained instructors and supervisors in techniques and skills for training
and dealing with
employees.
. Maintained communication and assisted store managers with merchandising
issues, price
changes and availability of products. Kept abreast of current trends and
made key decisions
concerning salability, taste and customer motivations.
. Maintained feasible balance of inventory levels and budget requirements
for all stores.
. Actively maintained "hands on" store visit schedule to perform
constructive management
training.
. Interpreted, implemented and enforced corporate policies and operating
procedures.
. Ensured proper staffing requirements for each store and followed up on
hiring processes.
PROFESSIONAL EXPERIENCE
area trainer
6/94-6/00
cedar enterprises San Antonio, TX
150 Wendy's Fast Food units throughout Las Vegas, San Antonio and
Indianapolis.
. Trained managers in all aspects of operational management, organizing
stock and equipment,
ordering supplies, and overseeing building maintenance, cleanliness and
security.
. Financial management: planning and working to budgets, maximizing profits
and achieving sales
targets, administering payrolls, etc.
. People management: recruiting new staff, training and developing existing
staff, motivating and
encouraging staff to achieve targets, coordinating staff scheduling and
quotas.
. Ensured standards of hygiene were maintained and that the restaurant was
complying with
relevant health and safety regulations.
. All other activities associated with operating a profitable business.
RESTAURANT TRAINER
1991-94
Initial exposure to a restaurant training environment. "Hands On" direct
shoulder-to-shoulder development of management trainees inside a certified
training store. Responsible for ensuring all product knowledge, management
responsibilities, and company policies and procedures were understood by
trainee prior to completion. Built company bench strength to ensure
multiple qualified store managers were prepared for placement if needed.
Promoted to Area Trainer in 1994 supporting continued education in three
states listed above.
restaurant manager 1988-1991
. Directed the activities of personnel in the daily operations of a
successful fast food restaurant
including management of kitchen staff, waiters /waitresses, cashiers,
hostesses, and
sanitation personnel.
. Interviewed, hired, trained, scheduled and evaluated staff. Verified
timecards.
. Opened and closed facilities.
. Implemented and interpreted corporate policies and procedures.
. Utilized extensive knowledge of restaurant operations including all
kitchen functions, dining
room operations, menu selection, estimating food consumption, ordering
and purchasing
supplies and kitchen sanitation.
. Oversaw all cash management activities including reconciliation of cash
receipts, bank deposits
AR/AP, purchasing, payroll and employee benefit administration.
. Ensured compliance with OSHA, USDA and local regulatory standards.
. Worked closely with service technicians in the repair and maintenance of
restaurant equipment.
Education And Training
BACHELOR OF BUSINESS ADMINISTRATION 1986
our lady of the lake university San Antonio, TX
GPA: 3.0 ? Business Woman of the Year
(Awarded by Business Department Professors and
Dean)
COMPUTER SKILLS
. Microsoft Windows Proficient . Microsoft Word . Excel
. Power Point . Publisher . Internet . Outlook . Software
Proficient
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