Customer Service Administrative Assistant

Amy E Mitchell

**** ******** ** * 612-***-****

Shakopee, MN 55379

Employment:

Q Carriers – Shakopee, MN 2006- Current

Screen all recruiting calls

Background checks

Support Safety Director in assigned tasks

Run MVR’s and pre-qualify drivers for employment

Qualify new applicants

Career coaching with prospective applicants

Head up retention within the fleet driver mentor program

Continually meet recruiting goals set by management

Set up travel and coordinate travel arrangements for recruits

Monitor and control budget costs for recruit travel

Submitted and Developed improvements in recruit travel

Re- formatted marketing materials

Coordinated time off request with Hazmat Testing for fleet drivers

pursuing their Hazmat Endorsements with their Fleet Managers

Day leader in New Driver Orientation

Developed marketing strategy for new hires

Lead drivers in discussion on Safety Issues i.e. time management,

managing stress, and road conditions

Recruiter

Incentive Services-- Edina, MN 2004- 2006

Answer 10 incoming lines

Manage 50 plus extensions

Open and sort all mail

Enter all ship dates in the corresponding databases

Follow-up with vendors invoices with errors

Match up check run

File paid invoices

Designed spreadsheets for orders

Submit all orders daily to corresponding distributors

Handle over 25 customer inquiries daily

Processed over 150 orders in day

Customer Service/ Receptionist

National Claims Recovery - Lake St. Louis, MO 2003- 2005

Sales and marketing

Notary services

Independent contractor position current

RICHTONE - Eden Prairie, MN 3/01 - 7/01

Recommended, designed, organized Access database for production

schedule to import into Outlook

Collaborated with Production and Customer Service dept. to streamline

calendars for easier manageability schedules and customer inquiries

Edited employee training manuals and company correspondences

Estimating and Job Costing in QuickBooks

Payroll

Answered Phones

Distributed mail

Handled customer inquiries

Administrative Assistant / Receptionist

Saba’s Bar and Grill- Shakopee, MN 2000 - 2001

Served alcoholic beverages & food

Balanced receipts and till every shift

Maintained work space

Bartender/ Wait staff

Mervin Winston Ltd.- Bloomington, MN 1999 – 2000

Reduced and improved data entry/accounting projects in excel utilizing

formulas

Collected and identified information for systems and product purchases

Planned and organized business functions, travel arrangements &

calendars

Helped accountants with GL entry as assigned

Maintained supplies

Answered phones

Greet clients

Ran errands as requested

Administrative Assistant / Receptionist

EDUCATION / EXPERIENCE:

Currently, planning Bachelor’s Degree with the extension University of

Maryland

Recommended, designed, organized Access database for production

schedule to import into Outlook

Over 5 years of administrative experience, sales, recruiting and customer

service support

1998 Minnesota School of Business Paralegal Program with focus on

business and legal administration

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