Manager Customer Service

Erik Schenck

*** * ********* - *********, ** **027 - 503-***-**** - abh9xe@r.postjobfree.com

Qualifications

As a driven Project Coordinator and proven Business Manager, I have earned

a resilient set of skills supervising complex, multi-phase projects. With

an ability to motivate staff, find cost saving solutions, and work

interdepartmentally as a team player, I have consistently closed projects

preserving revenue and exceeding customer expectations.

Outstanding Performance Award: North Sky Communications, 2009

Manager of the Year: Portland District. Sherwin-Williams Co., 2006

Presidents Award: Greater than 25% yearly gross profit increase. Sherwin-

Williams Co., 2006

Presidents Award: Greater than 25% yearly gross profit increase. Sherwin-

Williams Co., 2005

Professional Experience

Project Coordinator - North Sky Communications Inc. - Sherwood, OR - Feb

2008 - May 2010

-Provided superior customer service to demanding owners and portfolio

managers.

-Developed organizational protocols to improve communication between

engineers and production teams.

-Supplied technical and logistical support to field supervisors.

-Scheduled and assigned project tasks for multiple active sites.

-Created a relational database tracking seven hundred pieces of equipment,

working across eight states.

-Compiled revenue projections and audited completed production for

invoicing.

Business Manager - Sherwin-Williams Paint Co. - McMinnville, OR - Feb 2005

- May 2007

-Motivated and organized staff to exceed customers' expectations and

achieve challenging goals.

-Analyzed financial reports to ensure the achievement of profit and loss

objectives.

-Presented continuous training in regards to operations, safety, and

product data.

-Developed employee corrective action plans and completed performance

reviews.

-Produced creative yearly business plans and budget proposals.

Operations Manager - Sherwin-Williams Paint Co. - Vancouver, WA - May 2002

- Feb 2005

-Supervised monthly employee schedules.

-Implemented service and policy trainings.

-Managed large fluctuating inventories and maintained facilities.

-Compiled expense reports, monitored receivables, and processed invoices.

Education

B.S. Social Science - Portland State University - Portland, Oregon - August

2008

Relevant Course Work: Business Management, Psychology, Economics,

Sustainable Urban Development, Writing, and Multimedia Communications

Technical Proficiencies

MS Word - MS Excel - MS Access - MS PowerPoint - MS Outlook - Adobe Acrobat

Professional

Basic html editing and web page design - JD Edwards (Novice) - Oracle

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