Sales Customer Service

Beth Evans

**** * ********* *****

Centennial, CO 80122

Mobile 303-***-****

Home 303-***-****

PROFESSIONAL PROFILE

Results oriented sales and service professional with extensive experience

in business development, service management, program/project management,

and account management. Recognized for exceptional communication skills

and a proven ability to drive results while creating and maintaining long

lasting relationships and partnerships. Ten years diverse experience in

business development, sales and marketing, awarded superior customer

service as a senior manager within fortune 500 company. Honorably

mentioned in National chamber of women business owners as an up and coming

star in Colorado for small business leadership, business to business

relationship development, marketing creativity and branding innovation.

AREAS OF EXPERTISE

. Business Development

. Customer Service Management

. Sales Management

. Senior Management

. Small Business Owner/ Service Professional

. Government POC/ Liason

. Contract Negotiations

. Multi-team management ( 20+ employees)

Computer Proficiency and Capabilities: MS Office, MS Word, Excel, AutoCad,

ACT, Powerpoint, Administration software, CCR, ORCA,GSA,Typing 75 WPM,

Internet Research

Professional Training: Project Management Fundamentals, Problem Solving and

Process Improvement, Finance for Non Financial Managers, Project Management

and Scheduling, Time Management and Personal Leadership, Problem Solving

and Process Improvement, Delivering Solutions, Effective Presentations,

Conflict Management, Brand Marketing, Market Analysis, Business to

Government training, Technical Writing, Mastering Meetings, Increasing

Human Effectiveness, HTML, Web Design and Usability, formal and informal

Sales training.

PROFESSIONAL EXPERIENCE

Servicemagic Inc . Golden, Colorado

9/14/2009 to present

Sales Consultant, Market Team 1

Cold contact through phone to sell advertising and marketing services to

business owners nationwide. Building consultive relationships through

probing questions and open listening to provide the right product and

services needed to be beneficial for any business. to business Utilizing

creative, question driven and consultative dialogue to meet or exceed

weekly sales goals . Being a strong sales person I was chosen to pioneer

both SOAP sales and website sales for the entire sales force within company

and led by example for coworkers to transition into new consultive sales

role within the organization. I continue to establish a proven history of

strategizing, proposing and closing business over the phone. I have eleven

years of successful B2B sales experience and a track record of exceeding

sales goals in a competitive environment while motivating team mates to

meet team goals. My prospecting skills, high-volume outbound cold-calling

and solid closing skills have earned 116% to budget for this closing

quarter. I am on track for senior sales consultant when I reach my one year

anniversary.

Main responsibilities include:

. Utilize business to business cold call consultative sales techniques

to sell advertising solutions

. Maintaining prospects

. Contacting business owners and executives

. Engaging business owners in needs-based dialog

. Creating an urgency to act on proposed solutions

. Close the sale over the phone

The Ceiling Cleaners & Building Image Specialists LLC, Denver, Colorado

Operations Director/ Office Manager 10/2005 to Present

. Responsible for developing and managing major accounts ranging from

privately held companies to government agencies and fortune 500

companies.

. Currently managing 18 strategic accounts

. Responsible for all office operations, filing, and government regulation

compliance

. Develop strategic partnerships and client relationships

. Responsible for employee payroll, wage withholdings and all office

accounting

. Responsible for contract negotiations and delivery management

. Develop and communicate all travel internaries,work schedules and

logistics

. Ensure full employee, customer and vendor compliance within all contracts

.

. Responsible for Accounts Payable and Receivables Management

. Responsible for all P& L reports, budget forecasting/ implementantion and

accountability

. Recruiter of qualified staff for major accounts.

. Source, Screen, Hire, Manage, Motive and Retain employees

. Worked with cross-functional teams to strealine, document and execute in-

house processes

. Completed staffing analysis and changed vendors resulting in customer

savings of $350,000.00, annually

Business Development/ Marketing

. Create, distribute and higlight website, flyers and all marketing

campaigns from conception to implementation and follow up analysis.

. Responsible for all email marketing, campaign strategies and brand

messaging.

. Analysis of market needs and trends, matching consumers needs with new

products and innovative service to match

. Meet with organizations and contacts to build, maintain and enhance

business to business relationships

. Responsible for the successful automation of manual processes throughout

companiy departments resulting in enhanced efficiency, productivity and

usability.

. Managed staffing contracts and outsourcing projects with fiscal

responsibility.

. Industry tradeshows, educational conference speaker logistical

coordinator for all marketing events, tradeshows and industry

conventions, nationwide.

. Work hand in hand with government officials to support, ensure and

maintain highest standards of contract details are met .

. Responsible for ad placement, management of referral programs and

recruiting resources.

. Developed and implemented new operating business process guidelines for

managing accounts and personnel

Tehama, Lakewood, Colorado

National Accounts Manager 03/2004 to 10/2005

. Developed and organized the National Accounts for Tehama and Izod Golf

divisions.

. Performed role as Program Manager for various software updates and

implementations.

. Coordinated Event and Tournament orders from beginning to end

. Entered, processed, analyzed and communicated all National account

purchase orders to multiple-internal departments.

. Monitored and maintain customer accounts to ensure full contractual

compliance

. Internal Sales support for company sales representatives.

. Maintaining 100% Customer Satisfaction while complying with company

policy.

. Coordinated all freight with warehouse and shipping department

. Successfully managed Support Center acting as a liason between customer

requests for enhancements and production teams to implement desired

changes. Worked with Executive and Warehouse Management to prioritize

and manage production deadlines and shipping releases.

. Worked in conjunction with multiple internal organizational teams and

leaders to collect business requirements, write functional

specifications, administer use cases and final product testing,

participate and facilitate user interface analysis and provide approval

for production release.

. Managed deployment plans and timelines, writing business requirements,

service level agreements, executing, development and delivery to end

users.

. Eestablished professional contacts with our corporate customers to ensure

full satisfaction and communication.

Customer Service Representative II

Customer Call Center

. Provided internal support and data management for all business

transactions and new corporate contractssupport of .

. Created and maintained application profiles and work instruction for use

by the Customer Service

. Recognized as team leader for driving the success of all National

contracts.

. Provided internal training to management, support and executives .

. Managed, owned, and resolved all escalations involving business

development contracts.

. Provided internal solution based communications

New York Bagel and Deli

Operations Manager

08/ 2003 to 12/2003

. Responsible for daily operations of full service bagel and Deli shop.

. Managed 20 + employees which included wholesale Bagel business.

. Created and coordinated all travel itneraies, employee work schedules,

meetings and employee based functions for three separate departments.

. Responsible for all inventory and ordering

. Analysis of business production, cash flow analysis and business

growth.

. Increased sales by 34% comp within the first three months of

management.

. Created and implemented spreadsheets

. Created, reviewed and completed all P& L statements for monthly review

with Executives and stockholders.

I was hired in my first trimester of pregnancy to increase business

profitability. During maternity, the company was sold for profit and owners

have retired over sees.

EDUCATION

University of Illinois;Champaign, IL 1999

BA Business - Business Management/ International Business Development

Educational Accomplishments: GPA 3.6, Worked fulltime with 3 jobs as a

single mother of toddler

Received Various Pell grants and Academic specific scholarships

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