Customer Service Training

R O BI N L EI G H M C E LRATH

*** ***** **** • Childersburg, Alabama 35044

Mobile 256-***-**** • Home 256-***-**** • ***********@*****.***

S U M M A RY Q U A L I F I C AT I O N S

OF

Teaching/Training Skills ~ Administrative Expertise ~ Collaborative Team Leadership

Highly accomplished, resourceful administrative professional and visionary educator with broad background of

distinguished experience gained on active duty in the US Navy, providing administrative support and training.

Indispensable contributor to superior project performance with 7 years of overall demonstrated achievements

seeking to utilize formidable skills as an Assistant. Results-focused and highly motivated with outstanding

organizational, planning and communications skills. Works well independently and as team player/team leader.

Active security clearance.

CORE COMPETENCIES

Administrative Assistance/Support • Global Project/Operations Management • Teaching/Training Skills • Training

Course Design/Development • Office/Project Administration • Strategic Planning • Counseling/Educational

Outreach • Problem Identification/Resolution • IT Integration • Strategic and Tactical Alignment • Safety Training

• Seamanship/Navigation • Customer Service/Satisfaction • Budgeting and Scheduling • Team Player/Team Leader

• Policy/Procedure Development • Strategic Communications • Relationship Building • Motivational Skills

.

PROFESSIONAL EXPERIENCE

NEW YORK & COMPANY, BIRMINGHAM, AL OCTOBER 2010-

PRESENT

• A part-time sales associate, provides customer service and sales to consumers, makes

recommendations of style, encourages credit card sales and promotions, completes floor sets, and

stocks merchandise.

UNITED STATES NAVY, Naval Station Norfolk, VA 2008 – 2009

USS DWIGHT D. EISENHOWER

Aviation Maintenance Administrationman

• Commanded superior leadership and enhanced shipboard performance during Operation Enduring Freedom

deployment aboard USS Dwight D. Eisenhower in 2009 by carrying out a wide range of highly-effective

clerical/administrative operations for aircraft maintenance. Recommended for advancement/officer training.

• Optimized achievement of operational objectives through implementation of advanced planning,

organizational and administrative skills for exceptional report/correspondence generation, database

administration/systems analysis, charting of trends in aircraft system reliability /scheduling of aircraft

inspections and organization of libraries of technical publications, maintenance data and engine

logbooks.

• Recognized for excellence and awarded Flag Letter of Commendation in 2009 for outstanding performance

during deployment.

• Fueled significant professional and personal growth and laid foundation for achievement of career goals

through participation in training and job courses, which allowed experience to be earned rapidly in critical

needs areas.

• Currently serving in the active reserves.

ROBIN LEIGH MCELRATH PAGE 2 OF 2

PROFESSIONAL EXPERIENCE

(Continued)

LIGHTHOUSE COUNSELING CENTER, Montgomery, Alabama 2007

Rape Prevention Educator

Delivered educational outreach to schools and community with informed rape and sexual assault prevention

•

presentations.

Upheld integrity of organizational mission through volunteer participation with on-call crisis hotline, assisting

•

nurses with examinations of rape and generating detailed reports working closely with law enforcement.

Exercised well-developed relationship-building skills to recruit new volunteers for Rape Prevention Program.

•

MONTGOMERY COUNTY YOUTH FACILITY, Montgomery, Alabama 2006

Juvenile Services Internship

Improved Youth Facility performance by conducting interviews of juveniles and guardians at the intake

•

process, updating juvenile databases/files and performing juvenile reviews and follow-ups.

Impacted effectiveness of legal system by assisting in weekly court sessions, providing visits to detainees and

•

assisting probation officers.

ALABAMA STATE UNIVERSITY, Montgomery, Alabama 2003 – 2006

Administrative Assistant, Work-Study Program

Increased administrative capabilities by assisting faculty and staff with services to students, including data

•

entry, scheduling, mail/fax/email/phone correspondence and accepting payments to student accounts.

PROFESSIONAL DEVELOPMENT

Medal/Commendation: Flag Letter of Commendation (FLOC), 2009 Professional Military Training: Office

Administration • Records Management • Introduction to Computers • Navy Military Training • M9 Service Pistol

Training • Nautical Science (Seamanship) • Nautical Science (Navigation) • Personal/Community Health •

Personal Conditioning • Swimming Computer/Office Skills: Computer Operations • Microsoft Office/Job-Specific

Applications • Business Telecommunications/Copying/Typing (40 WPM) US Navy Certificates: Personnel

Financial Management • Trafficking in Persons Basic Awareness Memberships/Affiliations: Omicron Delta Kappa

National Honors Leadership Society • Alpha Kappa Alpha Sorority Inc.

E D U C AT I O N

AUBURN UNIVERSITY OF MONTGOMERY, Montgomery, Alabama December 15, 2007

• Master of Science in Justice & Public Safety

ALABAMA STATE UNIVERSITY, Montgomery, Alabama July 29, 2006

• Bachelor of Science in Criminal Justice

REFERENCES

Av a i l a b l e U p o n R e q u e s t .

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