Customer Service Training

Evita Montgomery

***** ********* **** * Great Mills Maryland 20634

Phone: 334-***-****

*****.**********@*****.***

Qualification Highlights

• Active Government DOD “SECRET” Clearance/ Top Secret Eligible

• Familiar with DTS (Defense Travel Systems) and their functionalities

• 5 years of administrative/ customer service experience including answering phones, data entry, and

maintaining files

• Knowledgeable in Microsoft Office Suite (i.e. Microsoft Word, Power Point, Excel, Outlook) and

Internet Explorer

• Self-motivated and confident in making decisions

• Excelled Performance for past 5 years in security management

• 5 years experience in the military lifestyle

• Proficient knowledge of Naval Military command structure

• Proven ability to work in a fast paced, multi-faceted environment

Employment History

• 2008 to Present: Office of the Sheriff, Correctional Officer – Leonardtown, MD

• 2008: Child Care Development Center, General Clerk – Patuxent River, MD

• 2008: Fairfield Inn by Marriot, Administrative Clerk - Lexington Park, MD

• 2003-2007: Security Specialist, U.S. Navy

• 2003-2007: Gunners Mate, U.S. Navy

Work Experience Summary

Supervision

• Instructed and supervised the performance of 15+ personnel in a security team

• Trained 100+ personnel on how to look for authorized and unauthorized uses of I.D. badges

• Obtained training to junior personnel on how to perform in a highly secured environment

Administration

• Provided administrative support to employees, and operating office while greeting customers

• Proven ability to type 35 to 40 wpm

• Maintained excellent professionalism at all times while assisting others during obligated duties

• Maintained 100+ of military personal files, updating and entering information into proper data base

locations

• Experienced in some financial areas as far taking payments via Credit Card, Money, Checks etc.

• Used electronic office equipment: Copier, Scanner, Fax machine, Computer, etc.

• Experienced in handling and disposing confidential material

Communication

• Proved ability to communicate effectively in diverse environments

• Experienced in complex radio/phone communications under several conditions

• Excellent People skills

• Proven ability to get efficient answers by using proper sources as far a chain of command

• Proven ability to successfully communicate with a team under stressful conditions

Customer Service

• Answered 2 line incoming phone system ensuring calls were forwarded to staff while providing

excellent information and referral to inquiries

• Demonstrated patience and kindness toward individuals in an effort to reach excellence in

communication and people skills

• Ensured customer satisfaction by listening to their wants and needs, in an effort to provide requested

services

• Demonstrated excellent professionalism in assisting important personnel and customers to desired

destinations

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Educational Training

• Completed basic DTS (Defense Travel Systems) Web-based training courses

• Veteran graduate of NRTC (Naval Recruit Training Command)

• Law Enforcement graduate of Southern Maryland Criminal Justice Academy following extensive

training in all areas of security

Reference

• Available Upon Request

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