Manager Customer Service

DIONNE R. TUCKER

*** *. **** ****** *********, MD21218

410-***-**** abh9uo@r.postjobfree.com

ADMINISTRATIVE & INTERPRETING SKILLS INCLUDE:

American Sign Language Microsoft Office Proficient

Administrative Office Skills Customer Service Skills

Medical Records Management Communication Skills

Data Entry (80 WPM) HIPPA Knowledge

Education

Catonsville Community College Certified Interpreter Training Program, 2004 Present

(Graduation Spring 2011 A.A. Degree)

Mergenthaler Vocational Technical Senior High School Baltimore, MD 21218

Office Management and Stenography Graduated June 1987

Professional Experience

JOHNS HOPKINS HOSPITAL Baltimore, MD

Physician Services, 2004 Present

Presently working as an Expeditor for the Hopkins Access Line, a 24 hour, 365 day a year consultation service for

Physicians helping to facilitate inbound/outbound patient transfers. Duties include, but are not limited to

conferencing physicians for medical advice or elective/emergent transfers, securing beds for patients, insurance

clearance, once a bed is secured we assist referring hospitals with transportation (ground/flight). Detailed and

accurate record keeping is both essential and mandatory. Knowledge of medical terminology is a must, in addition

to the need to multi task. Access to the electronic patient records (EPR) to help maintain a patient database in

EXCEL. Responsible for generating a medical record number report for all incoming and existing patients. We

facilitate transfers from hospitals in the Baltimore Metropolitan area, the United States and abroad.

OPTIMAL CARE TRANSPORATION & TRANSLATION – Jacksonville, FL

Interpreter, February 2010 – Present

On call interpreting services provided for Deaf clients either going through physical therapy appointments, follow up

consultations with the doctor or final release appoints for patients involved in workman’s compensation cases.

Page two DIONNE R. TUCKER RESUME’

MARYLAND DEPARTMENT OF TRANSPORTATION – Baltimore, MD

Assistant Manager of Rail Freight Services, 2002 – 2004

Duties included, but were not limited to providing administrative support for the Manager and Director of Rail

Freight Services. Administrative duties included composing correspondence/reports for manager’s signature,

arranging essential mail in priority action order for administrator, answered telephones and handled all inquiries

within my capacity, scheduled appointments, organized meetings, arranged business trips and itineraries,

maintained files, and prepared payroll. Duties also included railroad safety track inspections.

MASS TRANSIT ADMINSTRATION – Baltimore, MD

Administrative Assistant, 1987 – 2001

Duties included, but were not limited to providing administrative support for the Manager and 15 engineers in the

Systems Engineering Department. Administrative duties included composing correspondence/reports for

manager’s signature, arrange essential mail in priority action order for the Director, answered multiple line

telephones and handled all inquiries within my capacity, scheduling appointments, organizing meetings, arranging

business trips and itineraries, prepared expense reports before travel and completed expense reports after

business trips, maintained supervisors, calendar, files, and prepared payroll. Provided supervision for temporary

clerical staff, assigning duties as needed.

Dee’s Daycare, 2002 to 2004

Provided child care services for children between the ages of one to 11 years of age. Prepared meals and snacks.

Organized and arranged field trips. Stimulated creative thinking with art, classical music, reading and outdoor play.

Volunteer Experience

Within the Deaf Community 2008 to Present

I devoted 10 to 50 hours per month in both the Deaf and hearing Community. Volunteering includes weekly visits to

the Deaf and hearing either to provide lessons to help them better understand the bible, or at times accompanying

the deaf to various appointments to interpret.

(References are available upon request)

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