Management Administrator
Resume:
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Richard Buergerhoff
Mount Bethel, PA 18343
abh9tu@r.postjobfree.com
SUMMARY
. An A+ and Microsoft Certified Systems Administrator (MCSA) with solid
experience in end user support, troubleshooting and training.
. Known as a results-oriented team player with superior customer
prospective.
. Able to make quick, stable decisions while managing the IT resources
and infrastructure of a company and keeping it operating at peak
performance.
COMPUTER CERTIFICATIONS, SKILLS AND KNOWLEDGE
Microsoft Microsoft Microsoft Microsoft Office
Certified Certified Systems Certified Systems
Professional (MCP) Administrator Administrator
(MCSA) Messaging (MCSAM)
Microsoft Server Microsoft Windows Microsoft Windows Microsoft Windows
2003 2000,2003, 2007 NT XP
A+ Certified(A+) Active Directory Administrative Computer Security
Management
Dell Certified Desktop Support DHCP DNS
Fiber Wiring Hardware Imaging LAN/WAN
Installation,
Upgrades,
migrations and
Support
LCD and Monitor Lenovo Certified NAT Network
Installs Infrastructures
PBX Remote Support Routers Servers
SMS Subnets TCP/IP Telepresence and
other Audio/Video
conference setup
Telephony Unix VLANs VOIP
VPN Windows/Exchange
WORK EXPERIENCE
CompuCom, Stroudsburg, PA 3/2009 -
5/2009
Technician Lead
- Led a group of technicians in the deployment of desktops at
various PNC Bank Locations.
- Served as the first point of contact to both the client and
CompuCom.
- Assisted in making decisions regarding whether to reimage, or
swap out computers as the client was supported.
Richard Buergerhoff 570-***-**** Page 2
Siemens Business Services, Scranton, Pa 8/2006 -
2/2009
Sub-Contracted for Cigna, GlaxosmithKline, and Siemens Energy and
Automation
- Participated in a computer roll out project at a customer
site which involved configuring and deploying around 300
computers in a period of 2 weeks.
- Worked on a helpdesk phone support with such programs as
Clarify, Remedy, Net Meeting, VPN, and Active Directory.
- Maintained Servers, Switches, telecom equipment, and desktops
in an environment of 1200 clients.
- Participated in several projects including IMAC work and
switch upgrades.
- Won a award for MVP for the whole east coast.
- Repaired HP Ink Jets and Laser Jets
- Used to be HP certified
Burger King, McDonald's Wendy's, King of Prussia,Pa 9/2002-7/2006
Administrative Management
Managed over 25 people, made reports, ordered inventory
BEC Computers and More, Phillipsburg, PA 6/2002-8/2002
Technician
- Installed and configured VPN Client in a Networking setting.
- Administered Ghost software on machines in a PC Refresh
Project.
- Configured PC Anywhere for help desk usage.
- Installed, configured and troubleshot DSL/Cable Modems and
Networks.
- Participated in a PC roll-out project installing Windows
2000.
- Installed client based register programs for small retail
businesses.
- Served as a one- on- one tutor for America Online users.
Saint Gobain Performance Plastics, Bridgewater, NJ 6/2000 -
11/2001
Assistant Systems Administrator
- Edited registry on user PCs to conform to certain UNIX
settings.
- Worked as part of a team with the Systems Administrator to
cover user requests, and served as System Administrator back-
up in emergencies.
- Served as prime support contact to the user.
EDUCATION
Keller Graduate School of Management, Fort Washington, PA
2/2009-Present
Masters in Networking and Communications Management Specializing in
Security
- Degree covers security management as well as numerous IT
infrastructures.
New Horizons, Bethlehem, PA 12/2009-7/2010
MIS Network Administrator Diploma Program
- Maintaining an A average while taking programs to prepare to get
certified in the MCSE and CCNA
DeVry University, Fort Washington, PA 10/2006-
2/2009
Bachelors of Science, Technical Management Specialization NetComm
- Training received in Numerous IT infrastructure including CISCO
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