Manager Customer Service
Resume:
RESUME OF
TERESA L NOTTINGHAM
Objective: To obtain a challenging, permanent position that allows me to utilize my quality assurance, administrative and
customer service skills. I am highly organized, a self-starter and have an excellent eye for detail. I require little to no
supervision, but not afraid to ask questions if necessary. I enjoy working in a fast-paced environment and working with
my external and internal customers. I am extremely loyal to my employer and always to strive to give 110%.
Experience:
Christo, Inc. Commercial Underground Utility Contractor (8/09 – present)
Position: Bid Coordinator / Administrative Asst to President
Duties: Search all local municipality websites daily (Sarasota County to Collier County) to locate commercial
underground utility projects for our company to bid. Also search websites such as “construction journal” & newspapers to
locate private projects. Work with estimating department to obtain plans & specs for these projects as well as identify the
general contractors who are bidding the project. Preparation of all Christo, Inc., bids/proposals & submit them to all
General Contractors. If we are bidding as the prime contractor on a County/Municipality project, I prepare the County bid
documents for submission at public bid openings. Follow up on the contract awards for these projects and contact the
awarded party to submit our bid/proposal to them, if we haven’t already. Order all bid bonds; gather information for &
preparation of Notice to Owner, lien notices and waivers of lien; complete all permit applications; complete all County
close out paperwork; prepare all change orders for customer & accounting dept; calculate field personnel timesheets &
submit to accounting dept; answer phones and handle miscellaneous correspondence for President; when accounting
manager is on vacation, I handle payroll and accounts payable/receivables via Quickbooks and prepare certified payroll
reports. I also work with Word, excel and email daily.
Mercedes Homes Inc & Mercedes Homes Realty Inc – SW Florida Division (1/08 – 9/08)
Position: Closing Manager/Administrative Asst to Vice President of Sales/Customer Care
Duties: In addition to the below closing manager duties, the following were added in January 08: Administrative
Assistant duties for the VP of Sales; take all customer care calls (warranty issues) and distribute those to the field techs;
prepare purchase orders for vendors and service tickets for service techs; review the home warranty with customers to
ensure they have a clear understanding; daily reports to corporate office in Melbourne, FL for warranty cost tracking; take
all incoming calls and schedule appointments for sales personnel; input all new contract information into the Mercedes
System Pivotal; prepare the contracts & related documents for signature; daily sales reports to corporate office; update
MLS; update Mercedes Website for SW Florida Division.
Mercedes Homes Inc – SW Florida Division (9/05 – 1/08)
Position: Closing Manager
Duties: Coordinate the home closing between Mercedes Homes, the customer, mortgage company and closing agent;
approximately 30-50 closings per month; track the progress of the financing to ensure timely closings; communicate
with the building superintendents and customers as to the completion status of the home; communicate with various
counties (Lee, Collier, Charlotte) to obtain final inspections and certificate of occupancy; order surveys, soil treatment
guarantees, water tests, etc.; review and approve HUD settlement statements & closing documents to ensure accuracy;
perform closings for the affiliate title company; distribute proceeds to appropriate parties; distribute keys, warranties and
gifts at closing to the customer; assist sales staff with preparation of change orders and contracts; attend weekly sales
meeting & production meetings to update management of closing & mortgage status; report closings & projected closings
to corporate office
WCI Communities/WCI Mortgage – Bonita Springs, FL (12/01 – 9/05)
Position: Operations Manager
Duties: Manage the day to day operations of the mortgage company (25 people) including the loan processing, loan
closing and post-closing departments; responsible for a $55 MIL warehouse line of credit; underwrite all files over
$650,000 for investor acceptance; Responsible for reporting to various sales managers, Sr. Vice Presidents on
performance and timeframes of files; seek resolution and appropriate investor for particular loan requests; Interview and
review of various investors for new loan programs; establish relationships with new investors; report customer service
survey responses; review of all condominium development documents for investor acceptance; issue condo warranties
to the end investor; performance reviews on staff of approx. 25 people; prepare bonus/commission reports monthly.
Pulte Mortgage Corporation (Division of Pulte Homes), Bonita Springs, FL (9/99 - 12/01)
Position: Branch Coordinator
Duties: Liaison between Pulte Home Corporation located in Bonita Springs, FL and Pulte Mortgage Corporation in
Englewood, CO. Coordinate the closing dates between the builder & mortgage company based on backlog report review
and construction final reports; weekly reports to builder on loan status of a 500+ loan pipeline; processing of all brokered
loans for investor acceptance; responsible for gathering all necessary information to obtain subdivision approval through
FNMA/FHLMC for all new developments/projects. Performed various administrative duties for the Branch Manager.
Previous work experience consists mainly of the mortgage business. I have previously worked as a loan officer
assistant (performing marketing & administrative duties as well as loan services), loan processor and residential
mortgage underwriter for Amsouth Bank and Barnett Bank prior to both being bought out and/or closed down. I
was also a delegated mortgage insurance underwriter with GE, MGIC, PMI and UGIC.
All of my previous positions have required the ability to analyze a wide variety information such as tax returns
(both personal & corporate), bank statements, credit reports, complex sales contracts, property appraisals, title
documentation, and good faith estimates in order to make informed, accurate and timely decisions. I feel I have
an analytical mind and pride myself on being organized and proficient while still remaining flexible & ready to
change directions if necessary.
I am a Notary Public for the State of Florida & proficient in Microsoft Office applications (i.e. word, excel, etc)
References:
Lori Neff (previous supervisor & personal reference) 239-***-****
Laura Siwicki (previous supervisor) 321-***-****
Lisa Perry (previous supervisor & personal reference) 239-***-****
Patricia Proffitt (previous co-worker) 239-***-****
Ray Schweizer (previous supervisor) 239-***-****
Contact this candidate