Customer Service Quality Assurance

*** **** *** * **** H-* Phone 843-***-****

Myrtle Beach, SC 29577 Email

abh9ru@r.postjobfree.com

Brad K. McNabb

Customer focused, versatile team leader with proven experience in banking,

customer service and deposit operations. Adept at problem resolution, financial

research and analysis. Successful coach and mentor who encourages the

professional development of others. Recognized for positive interaction with all

levels of organization.

Qualifications More than 10 years experience in the financial industry which includes

Experienced manager who performed all hiring and training functions

Worked with customers to resolve issues with account relationships

Assisted in testing new bank procedures

Call Center experience

Excellent interpersonal and communication skills

Experience Beach First National Bank Myrtle Beach, SC

Deposit Operations Supervisor March 2008- April 2010

Managed staff of 5 employees performing all hiring, coaching, cross-

training and annual reviews

Proficient in all areas of Deposit Operations to include:

ATM balancing

Debit card

Wires

ACH

IRAs

Certificates of Deposit

General Ledger balancing

Official Check reconciliation

Customer notices

Reviewed all aspect of Yellow Hammer Fraud Detect daily

Point of contact for branches concerning all aspects of ACH, Individual

Retirement Plans and Certificates of Deposits

Beach First National Bank Myrtle Beach, SC 10/2006-3/2008

Deposit Operations Representative

Performing any required account maintenance such as address

changes, rate changes, and reviewing my co-workers' changes for

quality control.

Processing all domestic and international wires.

Reviewing all Trust and Power of attorney documents for verification.

Balancing the wire and CD internal GL accounts daily.

Ira specialist

Daily balancing of ATM

United Airlines Myrtle Beach, SC Sept. 2004 – Oct. 2006

Ticket Agent

Assisting passengers in purchasing airline tickets and making any

necessary changes to their itineraries

Loading and unloading passenger luggage and taking any claims from

passengers missing any items.

Promptly getting passengers on and off the aircraft, cleaning the aircraft,

and avoiding any delays with United's schedule.

First Union/Wachovia Charlotte, NC March 2002 – March 2004

Funds Transfer Representative

Processing in-coming domestic wires for business and individual

customers

Researching and correcting existing transfers that were not placed into the

correct account

Verifying co-workers data to prevent any monetary errors

Contact certain clients via telephone to alert them their funds have been

received

First Union Charlotte, NC Nov. 2000 – Feb. 2002

Retail Investment Group Representative

Provide excellent customer service to IRA and Brokerage account

owners.

Monitor accounts for accuracy, making corrections as needed

Keep abreast of IRS changes to ensure compliance for clients with new

regulations.

Build and maintain highest level of client satisfaction

T Rowe Price Tampa, FL Feb. 1999 – June 2000

Retail Account Services Representative

Process requests for exchange, redemption, transfer, and wire of

holdings from mutual fund customers via internal computer system.

Responsible for the accuracy and efficiency with movement of clients'

funds

Quality assurance for work group

Education

University of South Carolina Columbia, SC

Bachelor of Arts Degree May 1996

References

Clark Vereen

Bank of America Senior VP/Investments

Phone 843-***-****

Tiffany Suggs

South Atlantic Bank VP/Operations

Phone 843-***-****

Barbara Abrams

SCB&T Senior Lending Officer

Phone 843-***-****

Contact this candidate