Software Technical Writer
Resume:
Mr. William H. Mertz
Chandler, AZ. 85226
abh9r0@r.postjobfree.com
CAREER OBJECTIVE
To obtain a Technical Writer career position in the challenging
aerospace/IT field that will afford me the opportunity to use my extensive
publications background and experience to develop exceptional documentation
for cutting-edge products and services.
EXPERTISE SUMMARY
. Experience:
. Over 25 years experience in demanding aerospace and IT fields that
includes collaboration with systems development and operations
support personnel, system analysis, methods analysis, training,
software documentation and systems testing, change management, and
ISO development.
. Over 10 years of experience using graphics software (i.e.,
Photoshop, Paintshop Pro, HiJaak Pro, etc.) and digital
photography.
. Extensive experience with all types of publishing software (e.g.,
Microsoft Word, Interleaf, Adobe Acrobat Professional, Adobe
Distiller, ArborText, Sharepoint, etc.).
. Computer/software publication skills:
. Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft
Visio, Adobe Acrobat Professional, Adobe Photoshop, PDMWorks,
SGML/XML Editor (ArborText), Interleaf, DOORS, Sharepoint.
REPRESENTATIVE ACCOMPLISHMENTS
. Designed, developed and implemented various system enhancements to
existing data processing systems resulting in productivity improvement;
designed, developed and published numerous technical publications
utilized by multiple company organizations; developed training
materials and user guides for word processing and electronic
publishing:
- Developed system automation enhancements (i.e., macros) in various
word processing systems to aid in the development, printing and
electronic storage of company, division and department
information/data.
- Developed an automated method for the storage and retrieval of
information related to pertinent Engineering Orders, Shop Work
Orders, etc.
- Designed, developed and published the Post Deployment Software
Support Standard Operating Procedures Manual (McDonnell Douglas
Corporation).
- Received Employee Recognition Award for initiative displayed while
serving as a member of the SQA Program Team (McDonnell Douglas
Corporation).
- Received commendation for efforts undertaken during the preparation
of C-17 Program Directives (McDonnell Douglas Corporation).
- Received commendation for efforts undertaken during development of
critical organization information - Apache Production Organization
(McDonnell Douglas Corporation).
- Received commendation for acting as primary focal point during the
development of ISO Policies, Procedures and Business Practices as
part of ISO certification process for Inter-Coastal Electronics,
Inc.
EDUCATION AND TRAINING
TENNESSEE WESLEYAN COLLEGE
Bachelor Of Arts (1974) - English
GLASSBORO STATE COLLEGE
Secondary Education Teaching Certification (1976)
McDONNELL DOUGLAS CORPORATION
Ethical Decision Making ( PMP ( CPIP
Advanced WordPerfect ( Ventura Desktop Publishing
Microsoft Word (Intermediate/Advanced) ( Microsoft Excel
INTER-COASTAL ELECTRONICS, INC.
Intermediate/Advanced Adobe Photoshop 7.0
PDMWorks Database System ( DOORS ( Sharepoint
PROFESSIONAL EXPERIENCE
INFOTRUST GROUP ENGINEERING SERVICES. Phoenix, Arizona
TECHNICAL WRITER 06/23/2009 - Present
. Responsible for the technical writing and editing of installation,
maintenance and repair manuals for Honeywell aerospace products.
. Developed expertise in the development of documentation utilizing
AdeptEditor/Epic Editor "xml".
INTER-COASTAL ELECTRONICS, INC. Mesa, Arizona
SENIOR TECHNICAL WRITER 02/16/1999 - 01/23/2009
. Responsible for the creation, development, review and publication of
all company documentation associated with contractual requirements
(SDRLs, CDRLs, Software Requirements Specifications, etc.).
. Developed and implemented the ICE ISO Quality Management System Process
and Procedures and associated Work Instructions and Forms. Acted as the
focal point for all publication efforts necessary for the Company to
achieve ISO Certification.
. Developed a comprehensive database structure for the storage/archival
of electronic documentation in PDMWorks.
. Implemented publication processes that significantly reduced the
development and review cycle time of contractually-required technical
publications.
. Developed extensive expertise in the use of PC-based software programs
(i.e., Microsoft Word, Excel, PowerPoint, Visio, Outlook, Adobe
Acrobat, Adobe Distiller, Adobe Photoshop, Paintshop Pro, Sharepoint,
etc.) to produce technical documentation, marketing materials, user
guides. training courseware, operations manuals, etc.
. Acted as the company focal point for all internal/external publication
issues, including material content and format, media delivery methods,
etc.
AVNET COMPUTER CONSULTING GROUP Tempe, Arizona
TECHNICAL WRITER 06/22/1998 - 02/12/1999
. Developed and published all technical documentation associated with the
corporate AVNET Competency Center.
. Performed analysis, review and editing of systems documentation related
to J.D. Edwards "OneWorld" System.
ALLIANCE CONSULTING (AMERICAN EXPRESS) Phoenix, Arizona
BUSINESS SYSTEMS ANALYST/TECHNICAL WRITER (Consultant) 01/16/1998 -
06/18/1998
. Developed documentation related to major software products utilized by
American Express.
. Performed analysis of existing software testing capabilities, developed
recommendations for solutions to test software, and provided
documentation for those applications/programs requiring Y2K
remediation.
MCDONNELL DOUGLAS TECHNICAL SERVICE CO / BOEING HELICOPTER SYSTEMS Mesa,
Arizona
TECHNICAL WRITER (Contractor) 04/18/1997 - 01/12/1998
. Developed numerous "Data Modules" used in Fault Isolation/Maintenance
procedures and technical publications associated with the United
Kingdom variant of the Apache Longbow Helicopter.
. Developed expertise in the functions of SGML/XML Editor (Adept Editor),
desktop publishing package (Interleaf), and associated illustration
program (SCO1).
. Maintained technical expertise in the editing of various types of
publication material related to UK program-specific documentation
(i.e., ACEM 1000D Specifications, Database Dictionary Definitions,
etc.).
MCDONNELL DOUGLAS HELICOPTER COMPANY Mesa, Arizona
TECHNICAL WRITER III 04/06/1990 - 04/14/1997
. Authored, edited and published,numerous technical documents associated
with the development of product-related software used in support of the
Apache Longbow Helicopter flight and weapons systems.
. Developed and authored multiple publications associated with
contractual requirements and Military Data Item Descriptions (DIDs),
and Contract Deliverable Requirements Lists (CDRLs).
. Formulated, developed and published departmental procedures, which
significantly impacted the overall effectiveness of department
operations.
. Developed and implemented various word processing/automation techniques
for use by other staff members.
. Developed a thorough knowledge of multiple word processing and graphic
processing systems (e.g., Microsoft Word, WordPerfect, Interleaf,
MASS11, Microsoft Excel, Photostyler, Imagestar, HiJaak Pro, etc.).
MCDONNELL DOUGLAS HELICOPTER COMPANY Mesa, Arizona
POLICIES AND PROCEDURES ANALYST 02/06/1986 - 04/04/1990
. Performed system and procedural analysis to develop and publish
numerous departmental and divisional technical procedures.
. Interfaced with multiple technical resources and upper-level management
to develop and publish numerous company policies.
. Developed a thorough knowledge of both publication and word processing
techniques.
. Developed proposal and supporting cost criteria for the development of
a company-wide online publication system.
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