Customer Service Years Experience

Yvonne Morreale

*** ****** ** **** ****, PA ***** *********@**********.***

Tel 724-***-**** cell 724-***-****

Objective

To obtain a position as a Secretary that will utilize my computer

knowledge, strong people skills, organizational abilities, and business

experience.

Skills

Well over ten years experience in a professional business atmosphere.

Superior telephone, customer service, and computer skills, with proficiency

in MS Word, PowerPoint, Excel, and Outlook. Also well versed in Mac

platform. Extensive knowledge and proficiency of many Adobe softwares.

Conditioned to working in a fast paced environment with rapidly changing

priorities. Personable, motivated self-starter with a commitment to

continue professional education to stay abreast with technology.

Experience

Client Service Director, Kensington Financial Services, inc. Lower Burrell,

PA, ?Jan 2010 - present

Responsible for the smooth and successful day-to-day operation of the

administrative offices and for providing direct support to the company

president. Assisting in establishing and working with clients. Managing

all physical files, workbooks, binders and miscellaneous client

documentation including correspondence. Participating in and preparing for

all company functions including client appreciation activities.

Researching and editing content for client newsletters. Creating and

designing newsletters, brochures, fliers, and original graphics to be used

on websites utilizing various software including Adobe InDesign and

Photoshop. Updating and formatting company websites utilizing Joomla

software and HTML code.

Graphics & Documentation Specialist, Alcoa Technical Center, New

Kensington, PA, 2000 - 2008

Provided direct support to the CEO and high-level management. Designed and

created graphics to meet customer needs; adjusted the designs to fit their

needs and utilized software package(s) to meet those needs. Designed and

arranged many campus e-newsletters and announcements. Used Flash in

PowerPoint presentations for a more comprehensive delivery. Developed a

Flash video gallery of research experiments for the company intranet.

Captured and assembled raw video footage in preparation for inputting into

the computer. Encode videos to flash for use on company intranet and for

kiosks. Managed multiple projects simultaneously in a fast-paced

environment.

Loan Service Representative, AK Valley Federal Credit Union, Lower Burrell,

PA, 1995 - 2000

Processed loan documents, maintained a variety of logs, sorted and

distributed incoming mail. Generated computer reports, prepared and

maintained insurance claims files, and handled inquiries. Filled in as a

teller when needed.

Education

Art Institute of Pittsburgh - Associate Degree, Interactive Media Design

?WCCC Youngwood, PA - Diploma, Web Development, 2005?

WCCC, Youngwood, PA - Associate Degree, Computer Programming, 1991

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