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Manager Customer Service

Location:
Richmond, VA, 23227
Posted:
November 04, 2010

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Resume:

BERNADINE WHITE DOGGETT

**** ****** **** 804-***-**** Home/ (804) 216-

**** ******

Richmond, VA 23227

abh9oc@r.postjobfree.com

B.S. Degree, Business Administration Virginia

Union University, 1988

Pursuing M.S. Human Resource Management (Training & Development)

Strayer University

OBJECTIVE

To obtain a position within an organization that utilizes my experience in

placement, training and development.

KEY AREAS OF INTEREST

- Training and Workshop Facilitation

- Human Resource Management

- Customer/Human Service

- Office/project management

PROFESSIONAL EXPERIENCE

GOODWILL INDUSTRIES - Richmond, VA 2009 -

Present

Job Placement/Retention Counselor

A not-for profit organization whose mission is changing lives and helping

people help themselves through the power of work.

. Assist with the placement of TANF participants in unpaid and paid

employment in the community, work experience, job training, and skill

building.

. Facilitate skill building workshops, training, and aptitude

assessments - Career Scope; assist with mock interviews and scheduling

of outside presenters.

. Job developer: Communicate with area businesses and employers via

partnerships; present program details and educates them on hiring

incentives.

. The point of contact for participants in searching for employment

and provide assistance with workforce investment act (WIA)

projects/programs, Virginia Employment Commission, Goodwill Staffing

Agency and employment centers.

. Serve as the liaison for the day to day association with

Department Rehabilitation Services, Richmond Behavior Health Authority

and the Department of Social Services and other state agencies listed

in the City of Richmond, Chesterfield and Henrico Counties.

. Develops working knowledge of local labor market trends, employer

needs and training opportunities; attend area job fairs and other

employment related activities as appropriate.

. Provides crisis intervention and counseling as needed to

participants in their work setting, and advice case manager when case

management services are needed.

AHMCC/Help Investments - Richmond, VA 2008 -

2009

Part-Time Office Manager/Loss Mitigation Associate

A residential home loan company offering select financial services such as

loss mitigation, financial planning/budgeting and mortgages for

individuals.

. General office management, Schedule appointments; intake, access

and discuss client options for loan modification, loan mitigation and

or short sale.

. Market company services and products to the community via

workshops and presentations.

. Prospect new and existing customers; strong relationship

building.

Virginia Commonwealth University - Richmond, VA

2007 - 2008

Manager, Real Estate Services

Real estate division of the University specializing in acquisitions,

leasing and property.

. Prioritized and/or coordinated requests from University

department heads and other personnel for off-campus leased space;

prepared lease justifications, office space documentation and lease

analysis charts.

. Managed a professional staff inclusive of an acquisition

coordinator, property manager, leasing consultant and an

administrative assistant. Evaluated, prepared and submitted quarterly

and annual employee performance and pay reviews.

. Communicated effectively with internal University staff and

external clients (property owners, attorneys, State of Virginia

personnel, City of Richmond personnel).

Bernadine White Doggett/ Page 2

Page Two

Homeside Realty, LLC - Richmond, VA

2006 - 2008

Office/Sales Manager/Owner

U S Realty- Richmond, VA 2002

- 2006

Office Managing Broker/Realtor

Residential and commercial real estate firms consisting of up to three

office personnel and 33 new and/or seasoned realtors.

. Assisted with the leadership/coordination of company's operation

of residential and commercial sales development and training programs.

. Maintained all personnel files for management, office staff and

realtors; updated payroll, taxes and benefit information annually.

. Recruited, interviewed, trained and mentored the sales staff to

include sales meetings, training seminars and workshops.

. Assisted and monitored realtors with licensure requirements and

compliance.

. Managed the property management division; leasing, marketing and

collections.

. Prepared timely sales forecasts, monthly budgets and account

status reports to provide Management Team with critical information

needed to manage resources necessary to support marketing activity.

. Conducted/coordinated weekly/monthly sales presentations.

. Ensured quality control, reviewed contracts and agreements for

consistency with national, state and local regulations.

. Assisted buyers and sellers with the residential real estate

needs; Consult/communicate with inspectors, builders, attorneys and

contractors on a daily basis.

. Planned, developed and participated in formulation and

implementation of strategic marketing team, primarily for observation

of market data, future sales growth and competition.

Associate Realty of Richmond - Richmond, VA

1997 - 2002

Richmond Homes/ Century 21 U S Realty/Richmond Homes Realty

1988 - 1997

Sales Manager/Realtor

Exemplified strong leadership abilities through training and sales support

of small residential real estate office to include but not limited to

marketing, property management, and new construction work.

. Coordinated and conducted staff meetings; training and

workshops.

. Monitored and maintained realtor licenses, educational

requirements and personal files.

. Demonstrated strong oral and written communication skills.

. Maintained all local, state and national rules and

regulations/procedures.

. Provided expert knowledge of local market and studied the

fluctuations.

. Coordinated and conducted staff meetings; training and

workshops.

. Handled commercial and residential leases and property

management.

Anthem Blue Cross Blue Shield - Richmond, VA 2000 - 2001,

1990 - 1998

Accounting Analyst/Accountant (Group Finance)

Provided strong accounting, report analysis and customer service to

internal and external customers. Provided overall accounting support,

including trouble shooting, implementation and billing with external

customers.

. Work directly with underwriting, membership and customer service

teams to satisfy non-standard requests such as billing consolidations,

annual renewals, pricing and other ad hoc reports.

. Prepared general ledger account reconciliation, journal vouchers

and month-end reports.

. Reconciled cash receipts and assisted with the analysis of the

monthly aging schedules.

. Communicated with external and internal customers through oral

and written communications. Assisted marketing &/or underwriting with

presentations on client meetings.

Bernadine White Doggett/ Page 3

COMMUNITY EXPERIENCE

CLLL - Richmond, VA 2005 -

Present

(Chamberlayne Laburnum Little League)

League Information Officer/Registrar/Board Member

A not-for profit youth baseball organization whose mission is assisting

youth ages 4-18 with the sport of baseball and softball.

CYF&C - Richmond, VA 2002

- 2009

(Chamberlayne Youth Football & Cheering)

Cheering Director/Board Member

A not-for profit youth football & cheering organization whose mission is

assisting youth with sportsmanship and teamwork.

Chamberlayne Elementary PTA - Richmond, VA

2005 - Present

Membership, Fundraising, Past Vice-President/Board Member

Henrico County Public School elementary based PTA board.

REFERENCES

Unique Gibson, Case Manager-Goodwill Industries

abh9oc@r.postjobfree.com

773-***-****

Elbert Mumphery, Attorney/Board Member - CLLL (804) 833-

6875

abh9oc@r.postjobfree.com

Princess Peebles, Past President - Chamberlayne Elementary PTA

804-***-****

abh9oc@r.postjobfree.com

Patricia Perry Scott, SPHR-Federal Reserve Bank

804-***-****

abh9oc@r.postjobfree.com

Toni Stamper, VP/Branch Manager-Union First Market Bank

804-***-****

abh9oc@r.postjobfree.com



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