Manager Customer Service
Resume:
BERNADINE WHITE DOGGETT
**** ****** **** 804-***-**** Home/ (804) 216-
Richmond, VA 23227
*********@*******.***
B.S. Degree, Business Administration Virginia
Union University, 1988
Pursuing M.S. Human Resource Management (Training & Development)
Strayer University
OBJECTIVE
To obtain a position within an organization that utilizes my experience in
placement, training and development.
KEY AREAS OF INTEREST
- Training and Workshop Facilitation
- Human Resource Management
- Customer/Human Service
- Office/project management
PROFESSIONAL EXPERIENCE
GOODWILL INDUSTRIES - Richmond, VA 2009 -
Present
Job Placement/Retention Counselor
A not-for profit organization whose mission is changing lives and helping
people help themselves through the power of work.
. Assist with the placement of TANF participants in unpaid and paid
employment in the community, work experience, job training, and skill
building.
. Facilitate skill building workshops, training, and aptitude
assessments - Career Scope; assist with mock interviews and scheduling
of outside presenters.
. Job developer: Communicate with area businesses and employers via
partnerships; present program details and educates them on hiring
incentives.
. The point of contact for participants in searching for employment
and provide assistance with workforce investment act (WIA)
projects/programs, Virginia Employment Commission, Goodwill Staffing
Agency and employment centers.
. Serve as the liaison for the day to day association with
Department Rehabilitation Services, Richmond Behavior Health Authority
and the Department of Social Services and other state agencies listed
in the City of Richmond, Chesterfield and Henrico Counties.
. Develops working knowledge of local labor market trends, employer
needs and training opportunities; attend area job fairs and other
employment related activities as appropriate.
. Provides crisis intervention and counseling as needed to
participants in their work setting, and advice case manager when case
management services are needed.
AHMCC/Help Investments - Richmond, VA 2008 -
2009
Part-Time Office Manager/Loss Mitigation Associate
A residential home loan company offering select financial services such as
loss mitigation, financial planning/budgeting and mortgages for
individuals.
. General office management, Schedule appointments; intake, access
and discuss client options for loan modification, loan mitigation and
or short sale.
. Market company services and products to the community via
workshops and presentations.
. Prospect new and existing customers; strong relationship
building.
Virginia Commonwealth University - Richmond, VA
2007 - 2008
Manager, Real Estate Services
Real estate division of the University specializing in acquisitions,
leasing and property.
. Prioritized and/or coordinated requests from University
department heads and other personnel for off-campus leased space;
prepared lease justifications, office space documentation and lease
analysis charts.
. Managed a professional staff inclusive of an acquisition
coordinator, property manager, leasing consultant and an
administrative assistant. Evaluated, prepared and submitted quarterly
and annual employee performance and pay reviews.
. Communicated effectively with internal University staff and
external clients (property owners, attorneys, State of Virginia
personnel, City of Richmond personnel).
Bernadine White Doggett/ Page 2
Page Two
Homeside Realty, LLC - Richmond, VA
2006 - 2008
Office/Sales Manager/Owner
U S Realty- Richmond, VA 2002
- 2006
Office Managing Broker/Realtor
Residential and commercial real estate firms consisting of up to three
office personnel and 33 new and/or seasoned realtors.
. Assisted with the leadership/coordination of company's operation
of residential and commercial sales development and training programs.
. Maintained all personnel files for management, office staff and
realtors; updated payroll, taxes and benefit information annually.
. Recruited, interviewed, trained and mentored the sales staff to
include sales meetings, training seminars and workshops.
. Assisted and monitored realtors with licensure requirements and
compliance.
. Managed the property management division; leasing, marketing and
collections.
. Prepared timely sales forecasts, monthly budgets and account
status reports to provide Management Team with critical information
needed to manage resources necessary to support marketing activity.
. Conducted/coordinated weekly/monthly sales presentations.
. Ensured quality control, reviewed contracts and agreements for
consistency with national, state and local regulations.
. Assisted buyers and sellers with the residential real estate
needs; Consult/communicate with inspectors, builders, attorneys and
contractors on a daily basis.
. Planned, developed and participated in formulation and
implementation of strategic marketing team, primarily for observation
of market data, future sales growth and competition.
Associate Realty of Richmond - Richmond, VA
1997 - 2002
Richmond Homes/ Century 21 U S Realty/Richmond Homes Realty
1988 - 1997
Sales Manager/Realtor
Exemplified strong leadership abilities through training and sales support
of small residential real estate office to include but not limited to
marketing, property management, and new construction work.
. Coordinated and conducted staff meetings; training and
workshops.
. Monitored and maintained realtor licenses, educational
requirements and personal files.
. Demonstrated strong oral and written communication skills.
. Maintained all local, state and national rules and
regulations/procedures.
. Provided expert knowledge of local market and studied the
fluctuations.
. Coordinated and conducted staff meetings; training and
workshops.
. Handled commercial and residential leases and property
management.
Anthem Blue Cross Blue Shield - Richmond, VA 2000 - 2001,
1990 - 1998
Accounting Analyst/Accountant (Group Finance)
Provided strong accounting, report analysis and customer service to
internal and external customers. Provided overall accounting support,
including trouble shooting, implementation and billing with external
customers.
. Work directly with underwriting, membership and customer service
teams to satisfy non-standard requests such as billing consolidations,
annual renewals, pricing and other ad hoc reports.
. Prepared general ledger account reconciliation, journal vouchers
and month-end reports.
. Reconciled cash receipts and assisted with the analysis of the
monthly aging schedules.
. Communicated with external and internal customers through oral
and written communications. Assisted marketing &/or underwriting with
presentations on client meetings.
Bernadine White Doggett/ Page 3
COMMUNITY EXPERIENCE
CLLL - Richmond, VA 2005 -
Present
(Chamberlayne Laburnum Little League)
League Information Officer/Registrar/Board Member
A not-for profit youth baseball organization whose mission is assisting
youth ages 4-18 with the sport of baseball and softball.
CYF&C - Richmond, VA 2002
- 2009
(Chamberlayne Youth Football & Cheering)
Cheering Director/Board Member
A not-for profit youth football & cheering organization whose mission is
assisting youth with sportsmanship and teamwork.
Chamberlayne Elementary PTA - Richmond, VA
2005 - Present
Membership, Fundraising, Past Vice-President/Board Member
Henrico County Public School elementary based PTA board.
REFERENCES
Unique Gibson, Case Manager-Goodwill Industries
******.******@****************.***
Elbert Mumphery, Attorney/Board Member - CLLL (804) 833-
6875
***********@*******.***
Princess Peebles, Past President - Chamberlayne Elementary PTA
*********@***.***
Patricia Perry Scott, SPHR-Federal Reserve Bank
*********@***.***
Toni Stamper, VP/Branch Manager-Union First Market Bank
****.*******@***************.***
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