Customer Service Office

SUE L. TIKKANEN *** REXFORD COURT, UNIT ****

MYRTLE BEACH, SC 29579 906-***-****

OBJECTIVE: With 25 years of professional experience, I am seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program use. I am interested in securing a position with a well established organization that will enable me to use my strong organizational skills and ability to work well with people.

EMPLOYMENT HISTORY:

Employment Specialist Houghton County Initiate and implement a new program to assist payers of Houghton, MI child support to find employment. This includes 11/2009 - 08/31/2010 researching the internetfor all current job openings and assisting individuals to complete and prepare job applications and resumes. The goal of this program is to find suitable employment for the payer of support so that the children can be provided for. The office is located in the Baraga County Courthouse, under the supervision of Judge Brennan.

Houghton County Child Support Enforcement Officer - Friend of the Court Office Houghton, MI Initiate enforcement and collection of child support orders; prepare 06/2005-09/2009 paperwork and appear in court to present hearings to the judge for

contempt for non-payment of child support. Prepare all legal documents such as motions, stipulations, warrants, orders and recommendations. Mediate with clients to find a suitable agreement for their situation. Confer with clients, judges, attorneys, law enforcement officials, DHS, employers, all county and state offices.

Houghton County Case Worker - Friend of the Court Office Houghton, MI Assist clients with questions, problems and concerns on child 05/1994 - 06/2005 support issues, in person, by telephone or by mail. Receipt and process all child support payments. Monitor, adjust and audit child support accounts in accordance with rules and regulations. Initiate income withholding orders to employers. Prepare legal documents and reports and bank deposits; prepare tax intercept list; all other clerical duties.

Milan Fed. Prison Office Manager Milan, MI Manage the food service office; prepare reports, menus, staff & 12/1990-09/1993 inmate schedules and payroll; maintain an accurate inventory and prepare annual budget; supervise work crew of 8-10 inmates; all other clerical duties.

Laidlaw & Laidlaw Legal Secretary Attorneys Customer service to clients; prepare legal documents; timekeeping Adrian, MI and billing; schedule court and client appointments; file, answer 03/1989-12/1990 phones, sort mail, etc.

McLean & McCarthy Legal Secretary Attorneys Customer service to clients; prepare legal documents; schedule Houghton, MI court and client appointments; filing; answer phones, sort mail, 07/1984-11/1988 billing and all secretarial duties associated with an office

SKILLS AND ABILITIES Typing speed of approximately 70-80 w.p.m. Shorthand dictation and dictaphone transcribing. Familiar with computers. Experience with and ability to deal with irate, unhappy and unstable clients. Work very well under stress and in a highly confidential and fast paced environment. Ability to make quick decisions.

REFERENCES:

Rose M. Bammert Steve Pence Timothy Brennan Retired Friend of the Court Attorney Baraga County Judge Sawmill Road 102 Washington St. 16 N Third Street Lake Linden, MI 49945 Marquette, MI 49855 Lanse, MI 49946 906-***-**** 906-***-**** 906-***-****

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