Customer Service Manager
Resume:
Sidney Lauter
Deforest WI 53532
To share my in-depth experience working with people, as well as my ability to work
independently by capitalizing on present opportunities and emerging challenges.
******.******@*****.***
Employment History
Bank Manager/AVP
August 2005 – August 2009 Associated Bank, Madison WI
Responsible for the efficient and effective management of the bank team, to
ensure maximum profitability, operating efficiency, and optimal customer service.
Consistently maintain a strong leadership position in support of required sales
activities and programs, to build a strong sales team.
Ensure optimal customer service delivery for all bank products. Identify and
respond to client needs, safekeeping of assets, resolve client concerns and
promptly respond to clients’ special needs.
Mortgage Lending Manager
December 2003 – August 2005 TCF Bank
October 1997 – January 2000
Train, supervise, coach and communicate service goals and standards with an
emphasis on staff development
Implement strategies to achieve established annual operating plan goals
Complete branch sales and HMDA reports in timely manner
Mortgage Broker
January 2000 – August 2002 Northstar Mortgage/Cambridge Mortgage
Maximized company profits by originating mortgages at appropriate prices
Built strategic and tactical plans for driving volume growth by expanding the area
by three counties
Built strong client relationships by matching needs/expectations with appropriate
lender and program
Bank Officer/Lender M&I Bank Rhinelander
July 1993 – May 1997
Promotion of positive community advocacy of bank by proper delivery of
mortgage, business and consumer products/services
Execute work-out programs, to ensure the safety of bank assets
Education
UW Platteville: Bachelor’s Degree in Business and Finance
Successful completion of WBA School of Lending
Other Experience
Created a chapter of Business Network International (BNI) to develop and foster
referral source relationships. Also served as vice president and chapter president.
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