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Customer Service Manager

Location:
De Forest, WI, 53532
Posted:
November 04, 2010

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Resume:

Sidney Lauter

*** ******** ***** *********

Deforest WI 53532

To share my in-depth experience working with people, as well as my ability to work

608-***-****

independently by capitalizing on present opportunities and emerging challenges.

abh9la@r.postjobfree.com

Employment History

Bank Manager/AVP

August 2005 – August 2009 Associated Bank, Madison WI

Responsible for the efficient and effective management of the bank team, to

ensure maximum profitability, operating efficiency, and optimal customer service.

Consistently maintain a strong leadership position in support of required sales

activities and programs, to build a strong sales team.

Ensure optimal customer service delivery for all bank products. Identify and

respond to client needs, safekeeping of assets, resolve client concerns and

promptly respond to clients’ special needs.

Mortgage Lending Manager

December 2003 – August 2005 TCF Bank

October 1997 – January 2000

Train, supervise, coach and communicate service goals and standards with an

emphasis on staff development

Implement strategies to achieve established annual operating plan goals

Complete branch sales and HMDA reports in timely manner

Mortgage Broker

January 2000 – August 2002 Northstar Mortgage/Cambridge Mortgage

Maximized company profits by originating mortgages at appropriate prices

Built strategic and tactical plans for driving volume growth by expanding the area

by three counties

Built strong client relationships by matching needs/expectations with appropriate

lender and program

Bank Officer/Lender M&I Bank Rhinelander

July 1993 – May 1997

Promotion of positive community advocacy of bank by proper delivery of

mortgage, business and consumer products/services

Execute work-out programs, to ensure the safety of bank assets

Education

UW Platteville: Bachelor’s Degree in Business and Finance

Successful completion of WBA School of Lending

Other Experience

Created a chapter of Business Network International (BNI) to develop and foster

referral source relationships. Also served as vice president and chapter president.



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