Sales Manager

WILLIAM L. FAITH

***** ****** **, ******, ** ****9

Phone 281-***-****

E-mail *******@*******.***

SUMMARY

A senior-level business manager with extensive experience in directing

business operations for client-focused healthcare and financial services

organizations. Experience includes managing the multi-faceted aspects of

out-patient and rehabilitation practices including establishing patient

business relationships, insurance and records administration, staff

training and development, and billing and collections. Experience also

includes directing a national financial services organization including

setting marketing strategies, product promotion and sales, client

relationship management, talent management and recruiting, sales training,

and managing day-to-day P&L responsibilities.

PROFESSIONAL EXPERIENCE

NATIONAL AGENTS ALLIANCE, Houston, Texas 2002 - PRESENT

Regional Director

Responsible for recruiting, training, and motivating a team of seven life,

health and disability insurance District Sales Managers in Texas, Louisiana

and Nevada - each with 5-10 agents working under them, resulting in

significant sales production.

. Responsible for working with each District Sales Manager to identify

repeatable solutions for insurance products based on client needs, tax

regulations and industry competitive trends.

. Provide industry and product related education to District Sales Managers

and direct the development of marketing material, messaging, case

studies, and other sales tools.

. Assist in selling financial solutions to prospects and serve as the

principal Client Relationship Executive for all clients in the downstream

organization.

. Work with the corporate professional services team to develop financial

solution delivery implementation practices and advance these as standard

operating procedures in field organizations.

. Act as an evangelist for numerous product providers in the insurance

industry.

. Recognized as an "Inner Circle" income ring winner for last six years

. Recognized as having a proven track record of developing innovative

business ideas to solve customer problems and translating those ideas

into actionable plans leading to revenue growth.

AMERICAN REHAB CENTER / TIRR /

GASTROENEROLOGY & LIVER ASSOCIATES, Houston, Texas 2000 - 2002

Director - Patient Services

Worked with start-up and established outpatient practices (15 in total) to

provide a well structured service plan for effective patient account

management, including billing and follow-up, in a manner that is compliant

with Medicare, Medicaid, Labor and Industry, and all negotiated payer

contracts. Responsible for accurate comprehensive reporting on all aspects

of medical practice revenue and reimbursement and responsible for reports

to pinpoint volume & reimbursement changes based on Federal, State and

contracted payers.

. Responsible for implementing quality improvement processes and solutions

within the practice.

. Provided education and training to Patient Account Managers regarding

regulatory standards for all areas of responsibility and monitored

performance of functions for compliance with Federal and State

requirements.

. Assured appropriate policies were updated to reflect regulatory standards

and were communicated to all staff.

. Worked with IT department, internal Technical Coordinators, and Analysts

to assure that systems in the Financial Services Departments were well

supported and maintained.

. Assured that claims submission, remittance advice and eligibility inquiry

systems and processes were maintained and updated regularly.

. Monitored accounts receivable on a regular basis through reporting

mechanisms to assure that all billing and follow-up processes were

working appropriately.

. Coached Patient Account Managers to determine the source of AR problems

and develop resolution action plans.

. Assured that the appropriate and legal procedures were followed in the

cash posting and refunds area.

WILLIAM L. FAITH

. Page 2

CIGNA HEALTHCARE, Houston, Texas 1995 - 2000

Front Office Business Manager

Responsible for the leadership, direction, administration and coordination

of all practice activities except those directly involving professional

medical judgment.

. Coordinated specific office functions and activities including

information systems, accounting and billing, human resources, payroll,

materials management, engineering and other support services.

. Managed staff in terms of daily activities in accordance with documented

role descriptions and subsequent responsibilities

. Evaluated performance of office staff on or before the appraisal due

date.

. Administered practice policies and procedures as directed in a consistent

and timely manner.

. Responsibility for maintaining and updating staff knowledge of all new

policies and procedures

. Conducted training programs for new employees utilizing an Orientation

Check List.

. Assured compliance with local, state and federal rules and regulations,

including OSHA, CLIA and ADA by following the Employee Development Logs.

. Led training efforts in safety, infection control, medical records

management, and quality assurance efforts

. Decreased outstanding accounts by 50% within the first year of assignment

HOUSTON NORTHWEST MEDICAL CENTER, Houston, Texas 1993 - 1995

Emergency Room Business Supervisor

Responsible for being the ER "Manager-on-duty" during evening shift with

direct supervision of ten support staff.

. Supervised the daily registration activities and work-flow in the

Emergency Department. Ensured that staff secured accurate information to

meet the requirements of registration, benefit verifications, and pre-

certification of procedures.

. Ensures staff followed procedures for time-of-service collections and bed

control.

. Managed cash collections, data entry, account documentation, and high

balance account reviews.

. Acted as key point person for all patient service issues related to

billing and collections

. Responsible for hiring, training, termination, and disciplinary action of

employees.

. Maintained strong working relationships with physicians and department

managers including Emergency, Surgery, nursing units, ancillary services,

Business Office, Medical Records, Business Office and Information

Services to ensure maximum communication and coordination of service.

TEXAS CHILDREN'S HOSPITAL, Houston, Texas 1990 - 1993

Patient Coordinator

Responsible for greeting and screening patients as well as transporting

them for lab tests, x-rays, etc. Responsible for assuring that patient's

parents or guardians had a clear understanding of when exam reporting would

be available and what to do in the event of any questions.

. Performed all registration functions and recording of financial

arrangements including insurance verification

. Coordinated employee efforts to ensure accuracy and timely transfer of

information

. Led the successful conversion process of all data and information to the

new hospital information systems

. Assisted in administering preliminary and post exam instruction as

directed and in answering non-medical related questions.

WILLIAM L. FAITH

. Page 3

EDUCATION

Masters of Divinity Bachelor of Theology

Specializing in Evangelism Baptist Bible College

Southwestern Baptist Theological Springfield, Missouri

Seminary

Houston, Texas

MEMBERSHIP

in

ASSOCIATIONS and NETWORKS:

The Financial Services Marketing Group

The CXO Network

Financial Services Professional Association

Global Insurance Network

Strategy, Marketing and Innovation Forum

Healthcare Executives Network

The Healthcare Communication and Marketing Association

Healthcare Financial Management Association (HFMA)

REFERENCES

Available upon request

Contact this candidate