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Customer Service Representative

Location:
Saint Paul, MN, 55105
Posted:
November 04, 2010

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Resume:

ANNETTE M TEWS

**** ** ***** *** #*

St Paul, MN 55105

651-***-**** abh9jd@r.postjobfree.com

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EDUCATION

Dominican University at the College of St Catherine, St. Paul, MN,

May 2007

Master of Library & Information Science in Academic Librarianship

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Iowa Wesleyan College, Mt Pleasant, IA, May 1996

BS in Biology Minor: Religion and Philosophy

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LIBRARY EXPERIENCE

Pilgrim Lutheran Church, St. Paul, MN July 2007-Present

Committee Chair and Acquisitions Librarian (Volunteer)

Guided extensive review and reorganization of church library

Consulted with church staff to develop a purchase list

Allocated funds through multiple purchasing cycles

Supported events during National Church Library Month

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Concordia University, St Paul, MN 2007

Practicum Intern

Developed pathfinder and instruction session for Google Uncle Sam

Created a user guide for Luther's Works on CD-Rom

Researched "core list of religion reference works" for use by

various colleges and universities.

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Women's Prison Book Project, Minneapolis, 2005

MN

Volunteer

Developed and implemented a large scale book collection drive with

colleagues as part of Communication for Leaders coursework

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Iowa Wesleyan College, Mt Pleasant, IA 1992 - 1995

Library Assistant

Staffed Circulation Desk

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Related Experience

EMC/Paradigm Publishing, St. Paul, MN

2004 - 2010

Customer Service Representative

Provide excellent customer service

Respond to information inquiries about products or recent orders

Obtain orders, send account and confirmation information

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Electronic Data Service, Knoxville, IA

1998 - 2003

Customer Service Representative

Maintained subscribers accounts with various magazines

Provided individualized care to the customers of a specific

publication

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ORGANIZATIONS

American Theological Library Association (ATLA)

American Library Association (ALA)

Association of College and Research Librarians (ACRL)

New Member Round Table

Toastmasters International, Wordsmiths Club 374

Sergeant-at-Arms 2009-2010

Secretary 2010-2011

SKILLS

Computer Skills

Microsoft Office Suite

Windows XP and Macintosh Operating Systems

Research Skills

Databases

Academic Search Premier

ERIC

Expanded Academic ASAP

Google Scholar

LexisNexis Academic

Library Literature

PsycINFO

WorldCat

Genealogical Research

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