Victor Garcia

*** *. **** *. *******, Utah *****

Cell: 801-***-****

Email: abh9ja@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

I am a highly motivated team member with extensive experience in

management, strategic business planning, sales, channels, collections and

marketing. I have excellent communication, organizational and project

management skills. I have an outstanding track record achieving goals,

customer satisfaction and providing ROI.

EXPERIENCE AND ACCOMPLISHMENTS

Sears Holdings Corp.,

Ogden, Utah

Loss Prevention Associate

June 2010 - Present

> Responsible for detecting, reporting and resolving matters in the area of

safety, inventory shortage, cash handling and theft.

> Conduct surveillance to detect and apprehend shoplifters. Routine

inspections of the facility to maintain physical security and protection

of assets.

> Participate in safety inspections and communicate hazards to appropriate

department heads. Provide training of new hire associates in matters of

loss prevention.

MarketStar (Cisco Systems, Inc.)

SLC, Utah / Raleigh, NC

Sr. Manager - US/CAN, Channel Sales

June 2006 - Dec 2009

> Program Manager for sales performance on the US and Canadian Channel

Sales teams. Successfully drove positive change, build consensus and

executed plans that improved revenue and profits.

> Collaborated with our client to proactively develop innovative solutions

and recommendations to improved performance and effectiveness.

> Implemented and executed of sales plan and strategies. Identified and

seized opportunities that maximized competitive edge and shareholder

value.

> Developedt and deployed strategies into organizational initiatives and

activities that produced ROI results. Restructured compensation plan that

increased team morale and overall stake holder revenue.

JP Morgan Chase Bank

Salt Lake City, Utah

Financial Sales Manager

November 2003 - June 2006

> Responsible for developing new business within the Utah market by

assisting and coaching branch managers to sell personal investments,

loans, and other financial services.

> Established an effective client network to collaborate strategies that

drove revenue and increased net new business.

> Partnered with internal/external business partners improving productivity

and customer satisfaction while reducing operating cost.

Burton Group, Inc.

Midvale, Utah

Account Executive

March 2001 - April 2003

> Achieved 100% of assigned sales quota during my employment at Burton

Group within my assigned accounts in the U.S. and European territory. I

achieved this by analyzing our competitors, building a strong pipeline

and understanding my customers needs.

> I helped our business development team retained 90% of renewal contracts

with existing clients.

> Increased customer attendance to Burton's annual Catalyst conference,

through strong relationship with C-level and decision makers.

Promedix,

Murray, Utah

Sales Line Manager

August 1999 - February 2001

> Managed an inside sales team that sold directly to C-level executives of

large medical manufacturing companies. Developed streamline solution that

reduced procurement cost and ordering processes through technology and

integration.

> My team successfully exceeded annual goals and increased business revenue

with new and existing customers utilizing spin selling techniques.

> Developed and implemented department processes i.e., quality assurance

for our customers product listings, sales compensation plans, and audited

quantifiable reporting mechanisms.

Advanta Bank Corp,

Draper, Utah

Dispute Account Representative

June 1996 - July 1999

> Resolved disputed transaction for our business credit card clients.

Assisted with payment processing sales efforts with new and existing

clients.

> Successfully analyzed new business opportunities and targeted key

accounts that increased profitability and long term relationships.

> Assisted with developing department cost savings processes based on

revenue, gross margin, profit, and accounts retention.

Discover Financial Services

Sandy, Utah

Team Leader - Collections

April 1992 - June 1996

> Managed collections for Discover with twelve agents on my team ensuring

that service levels are hit and continuously improving team performance.

> Made collection calls, negotiated with customers to resolved debts and

provided numerous payment options.

> Developed and implemented collection strategies to achieve objectives.

Utilized various research sources including skip/trace information, and

credit agencies.

> Managed and evaluate team performance, coached and developed agents to

ensure F.D.C.A methods/techniques are within compliance.

LANGUAGE

Bilingual: English/Spanish (fluent) Oral and Written

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Win9x, Salesforce, ACT, Hoovers,

Partner Dynamics

COLLEGIATE EDUCATION

Criminal Justice, 1989-1991 - Bronx College, New York

BS, Business Management, 2011-2013(expected) University of Phoenix

CERTIFICATIONS AND ACHIEVEMENTS

Cisco Sales Expert (CSE, CSEP)

Professional Sales Training (SPIN I & II)

Commitment to Excellence Award - Cisco

Chase Achievement Award - Chase Bank

Presidents Pinnacle Award - Discover Card

NYC Urban Youth & Education State Senate Citation

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