Customer Service Assistant

Robin L. Kane

**** **** ******* *

Sarasota, FL *4243

Bradenton, FL 34203

Home: ***- ***-****

Cell: 941-***-****

*****@***.***

OBJECTIVE: To obtain an Administrative/Secretarial

position.

SUMMARY: Professional experience as an Administrative Assistant and

Executive Assistant. Plus a solid background

in Applied Systems, Microsoft Word, Excel,

PowerPoint, Outlook and the Internet. Excel at

organizing and coordinating projects and

presentations.

EXPERIENCE:

May 2008 - August 2010 Town of Lockport, Lockport, NY

Deputy Clerk

. Assumed the duties of the Town Clerk

during her absence.

. Prepared material for meetings of the Town

Board, attended meetings, record

proceedings, and maintained records.

. Filed contracts, insurance policies, and

other legal instruments.

. Issued state and town licenses and permits

such as hunting and fishing, marriage,

peddler, dog license, etc.

. Answered questions for the public

concerning procedures of the Town Clerk's

Office and provided information on

ordinances adopted by the Town Board.

. Checked vouchers and invoices for accuracy

and completeness.

. Collected water/utility bills and issued

receipts.

. Kept all account reports pertaining to

monies received.

April 2005 - January 2008 Bouchard Insurance, Inc., Sarasota,

FL

Personal Lines Account Manager

. Sales, Service, and claims.

. Review existing accounts to determine if

additional lines of insurance are needed.

. Maintain knowledge of current market

place.

. Knowledge of Underwriting and rating

procedures.

. Process renewals and remarket, as needed.

. Marketing of non renewals.

. Prepare summaries of insurance,

endorsements, cancellations, etc.

October 2001 - December 2004 Brown & Brown, Inc., Sarasota, FL

Commercial Lines Administrative

Assistant/Executive Assistant

. Executive Assistant to the Profit Center

Manager.

. Responsible for preparing all insurance

proposals.

. Checking renewal policies.

. Data entry in Wintam.

. All Administrative duties.

. Monthly Top Gun report.

. Survey letters and monthly news letters.

. Commercial Lines and Team Leader meeting

minutes.

. Preparing visual and written

presentations.

May 2000 - June 2001 Ulrich & Company, Inc., Lockport, NY

Secretary/Claim Agent

. Customer Service.

. Responsible for processing insurance

claims.

. Data entry of renewals and cancellations.

. Ordering supplies for entire agency.

. Cash receipts and drawer balancing.

. Switchboard reception.

. Updating insurance manuals.

Robin L. Kane

4518 62nd Terrace E

Sarasota, FL 34243

Bradenton, FL 34203

Home: 941- 753-5468

Cell: 941-***-****

*****@***.***

EDUCATION: Manatee County Community College, Sarasota, FL

. Registered Customer Service

Representative/4-40 License

Niagara County Community College, Sanborn, NY

. Certificate Bookkeeping, 1993

Lockport Senior High School, Lockport, NY

. Diploma 1986

LICENSE: 2-20 General Lines Property & Casualty

REFERENCES: Available upon request.

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