Project Manager Information Technology

Steven R. Harrell *** Wynlake Cove . Alabaster, Alabama 35007

205-***-**** abh9hu@r.postjobfree.com

Team Leader Operations Excellence Results

Oriented

Seeking a management position that utilizes my 25+ years of leadership

experience where I effectively achieved bottom line results.

CORE COMPETENCIES

. Effective leadership skills in management, planning, organizing,

directing and people development

. Excellent communication, presentation, teaching, mentoring/coaching

skills.

. Effective problem solver and decision maker.

. Change agent - continual learner, thinks outside the box, flexible

. Process improvement with a focus on bottom line results

Kforce Staffing Solutions

2010 to Present

Capital Group/American Funds, San Antonio, Tx

Business Analyst (Contract)

Responsibilities as Lead Business Analyst utilizing Agile methodology

include: formulates, defines and documents business processes and

requirements needed to support the delivery of Check Image Exchange (ICL)

solution. Play a key role in an established design approach consisting of

defining scope, future processes, decomposition of business requirements,

business rules, user interface, and design validation.

Acting SME for Check Image Exchange (ICL) implementation.

Develop test scripts.

Analyze workflow and operational processes, and recommend adjustments to cut

processing costs as well as streamlining day-to-day processing.

Responsible for writing, developing and deploying a Disaster Recovery plan.

Manage deployment of Merchant Capture (ICL) for 4 processing sites.

Execute Check 21 processes with Wells Fargo Bank.

Participate in user acceptance testing (UAT).

S3 Strategic Staffing Solutions 2009 -

Whitney National Bank, New Orleans, LA May, 2010

Business Analyst (Contract)

Assigned to a Jack Henry (4Sight) item processing / check imaging conversion

project.

Responsible for application configuration design.

Interface design and mapping, process and product mapping, data mapping.

Develop test scripts.

Tasked with writing, developing and deploying a Disaster Recovery plan.

Developing and documenting new departmental processes and procedures.

Manage deployment of branch capture covering 165 branches over a 4 state

region.

Deployed Check 21 processes.

Participate in user acceptance testing (UAT).

Synergy-Partners, Inc. - Birmingham, AL

2008 to August, 2009

Project Manager (Contract)

Responsible for creating and executing all project phases, from planning

through implementation, to ensure the successful migration and software

implementation of thirty six West Coast financial institutions to an East

Coast data center. As the Project Manager, I work in partnership with the

business unit staff members to identify and define project scope and

objectives; gather estimates; coordinate and develop detailed work plans,

schedules, and status reports. I engage with senior bank and credit union

management in order to assist management in matching client needs with

product and service offerings.

First American Bank - Birmingham, Alabama 2006 to July 2008

Senior Vice President - Item processing/adjustments/internal services

Key Achievements: Took over a department that was challenged with high

employee turnover, poor productivity and outdated processes. Utilized

effective leadership skills eliminating high turnover which reduced annual

expenses. Clermont, Florida Item Processing Center consolidated into the

Birmingham, Alabama IP center which produced significant annual savings.

Successfully converted eighty percent of Alabama National BanCorp's ten

community banks to remote capture (bank was acquired before project

completion.) Responsibilities included:

. Convert all cash letters to Check21 significantly increasing interest

revenues.

. Implemented Help Desk/Call Center

. Manage delivery of check and deposit related products

. Oversee testing and implementation of software and hardware

installations

. Serve as operations liaison for key software vendors

. Review, recommend and approve equipment expenditures

. Analyze ongoing trends for services provided

. Recommend new opportunities to enhance services that support Alabama

National Bank Corporation (ANB) ten community banks

. Employee scheduling, yearly reviews, salary budgeting, conflict

resolution, etc., for staff of 42

Bank was acquired by RBC Bank and operations consolidated with existing

center in Charlotte NC.

Self-Employed- Birmingham, Alabama 2005 to 2006

Banking IT Consultant/Interim VP

. Interim VP of IT for Louisiana Bank after Hurricane Katrina

. Implemented various hardware and software installations

. Acted as subject matter expert for Information Technology and Item

Processing initiatives

Bank Ware - Birmingham, Alabama 2005

Business Analyst

. Installation and support of ImageCenter Software

. Utilized expertise in check imaging product and item processing in

community banks throughout the United States

. Assisted customers with suite of Check Imaging and Item Processing

Software

Jack Henry and Associates - Birmingham, Alabama 2002 to 2005

Centurion Disaster Recovery Division

Disaster Recovery Hot Site Manager/Test Engineer

Key Achievements: Successfully supported clients in a highly stressful

process in which the client was generally not knowledgeable of the

processes and depended on our services to meet government regulations.

Two keys to success were customer relationship management and technical

knowledge. Received one of the highest customer satisfaction ratings in

the company.

Responsibilities included:

. Support bank and credit union customers in disaster recovery and in

testing of core application software and other complementary products

. Provide help to Company and Division personnel in monitoring and

maintenance of hardware and software to ensure constant operation

. Set dates and assisted customers in testing or conducting attended or

unattended tests

. Restored libraries and data for tests on IBM AS400

. Ensure proper documentation of all tests and results

. Participated in Help Desk and On Call pager rotation

. Performed system backups, upgrades

. Monitored multiple sources for possible disaster situations

. Traveled to and assisted other Disaster Hot Sites throughout the United

States

.

First American Bank - Pensacola, Florida 1998 to 2002

Assistant Vice President / Information Technology Officer

Key Achievements: Challenged with outdated systems and process, totally

revamped all of IT and Item Processing in a very short time frame of 3

years accomplishing these results with a minimal staff. Identified key

problem areas: implemented technical training for all staff increasing

productivity while significantly reducing errors. Responsibilities

included:

. Managed all activities in the Information Technology, Data Entry,

Internal Services, Balancing and Proof departments.

. Replaced and upgraded AS/400

. Implemented Internet Banking, online teller system, new POD software

and updated IVR system

. Oversaw network maintenance and technical support areas

. Maintained close liaison relationship with Jack Henry and Associates

representatives

. Prepared and implemented system upgrades to AS/400

. Coordinated maintenance and operation of all computer and computer-

related equipment

. Sustained ongoing operations technical program

. Developed and instituted operational procedures

. Participated in all phases of disaster recovery planning and disaster

recovery testing with Sungard Recovery Services

. Contributed to preparation of annual Information Technology budget

. Projected plans for First American's Information Technology needs

. Reviewed performance of section supervisors and set goals and policy

for Information Technology staff

. Chairperson of the EDP Steering Committee

. Product Development Committee Member

Bank Data, Inc. - Pensacola, Florida 1979 to 1998

Operations Manager

Key Achievements: Established an operations technical training program and

instituted operational procedures.

Contributed to development of Company's disaster recovery plan and designed

in-house forms management system.

Responsibilities included:

. Scheduled and coordinated all production job streams

. Oversaw computer operations and data entry systems

. Implemented comprehensive bi-annual disaster recovery procedures with

Sungard Recovery, Atlanta Center

. Conducted network troubleshooting

. Maintained Automated Teller Machine (ATM) Network

. Initiated preventive and continual maintenance on all computer and

peripheral equipment

. Managed activities of three personnel shifts

. Maintained direct interfacing with user department head to confirm

quality of Operation's performance

. Corporate Purchasing Agent for computer supplies and forms inventory

. Annual Budget preparation

. Management Committee Member

Hardware Summary:

IBM i5/520, IBM AS/400, IBM 4381, IBM 4331, IBM System 3, Burroughs

B2700, and all peripheral equipment

Software Summary:

DOS/VSE; OS/400; JCL; CL; CICS; TCP/IP; Jack Henry CIF 20/20, Silverlake,

Cruise Core Systems, 4/Sight, GG Pulley, Image Max Check Image,

ImageCentre, ISCheck, NetTeller/Net Harbor, Vertex Online Teller, and

Intouch Voice Response, Banctec P.O.D. Express; S.B.S. Vision; Regency

Phone and P.C. Banking, CA-System Scheduler, CICS Windows, CA-RAPS, RPG,

Macro 4 CICS Print, Flexi Check, Microsoft Windows NT, Windows XP and

Real Vision Imaging

Automated Training Systems:

AS/400 RPG Programming, May 1989

References Available Upon Request

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