Customer Service Manager
Resume:
Eileen Fay
N. Ft. Myers, FL **917
abh9hr@r.postjobfree.com
Citismart, Windows, Microsoft Word, Excel. Outlook, McCracken
EXPERIENCE
CITIGROUP
(1997-2008) CONSTRUCTION LOAN ADMINISTRATION MANAGER
• Managing a team of 3 Construction Loan Administrators
• Servicing the general customer base consisting of direct borrowers, developers, contractors, architects
and attorneys, as well as internal customers.
• Monthly review & follow-up on all missing documentation and reporting on all instruments held as
collateral against outstanding loans.
• Filing UCC liens and continuing them as necessary.
• Interface directly with New York City as needed with regard to Participation & Construction loans.
• Review incoming requisitions from General Contractors.
• Prepare spreadsheets for all funding requests.
• Work directly with Citibank’s Technical Services Group/engineers to determine if amounts requested for
funding are warranted.
• Order title & tax searches to ascertain there are no mechanics liens and/or outstanding tax issues.
• Monthly & Quarterly MIS.
(1990-1997) ASSISTANT TO OPERATIONS DIRECTOR/REAL ESTATE BUSINESS BANKING GROUP
• Responsible for all confidential typing, officer’s appraisals and corrective actions.
• Provide administrative support for four officers in addition to B & P Director.
• Preparation of all mortgage escrow analysis, payment of taxes and investigations.
• Process all incoming payments, new loans etc. for 3 proof codes.
• Reconciliation of bank’s general ledger as well as maintenance of sub-ledger.
• Safekeeping of all collateral for the B&P loans.
• Transamerica interface for new account setups and tax searches.
(1987-1990) BRANCH SECRETARY /CUSTOMER SERVICE
REPRESENTATIVE
• Responsible for all confidential typing, officer’s appraisals, documentation and assisting noteteller with
TSK’s, checks, debits/credits, etc.
• Responsible for servicing high balance consumer/business accounts.
REFERENCES Furnished upon request.
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