Customer Service Assistant

Elaine Bryant

** ****** ** ************, ** ***** Cell: 478-***-**** Email: ************@*****.***

Executive Assistant

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (55 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

ITS with OPM (Macon, GA) Transcription/Data Entry, 10/01 to 3/02

Consistently praised by management for the quality and timeliness of reports, attention to detail, and team

player attitude.

Olsten with Frito Lay Human Resources Assistant, 6/98 to 1/00

Accomplished high goals in mass hiring procedures to include resume review, testing, preparing interviews,

drug testing, and background checks while utilizing Microsoft programs to complete letters, employment

logs, and forms.

Miracle Ear Office Administrator for Macon & Centerville Office, 3/96 to 3/97

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Sears Hub Office Assistant/Floor Manager, 7/93 to 11/95

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems, and rebuilt client trust to prevent

the loss of key accounts.

Education

Middle Georgia Technical College (Warner Robins, GA)

Presently in Business Administrative Program

Health Tech of Georgia (Warner Robins, GA)

Medical Transcription Certificate

Bleckley County High School Cochran, GA)

College Prep. Diploma 1987

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