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Sales Customer Service

Location:
Carlsbad, CA, 92011
Posted:
November 04, 2010

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Resume:

Mark Klingspon **** Tanager Drive

Carlsbad, CA, USA, 92011

Email: abh9ey@r.postjobfree.com

Telephone: 760-***-****

Mission Leverage my cross-functional knowledge, international experience and

Statement innovative entrepreneurial thinking to identify and drive

opportunities for business development and growth in global markets.

Career

Details

Gibson Music Corp. Shanghai, China Jul 2009 to current

President, China

Responsible for the sales, marketing and strategic development of the

Gibson, Epiphone and Kramer guitar brands and the Baldwin piano brand

in China and Hong Kong

Key projects: a) 5-year strategic business plan; b) distribution

mapping / expansion plan;

c) receivable collections / credit control; d) flagship store retail

/ office development; e) Gibson guitar import and comprehensive

business model; d) Kramer guitar range development and business

model; e) demand / supply planning model implementation

Other responsibilities: a) Accounting Integrity Committee member

(global financial reporting);

b) support for global Baldwin piano business development

Results: a) best ever Guitar Sales results; b) best Piano Sales

results in > 3 years; c) best ever cash collections results; d) best

ever earnings result

Consulting Projects Various -USA / Asia Oct 2008 to Jul 2009

Adams Golf: a) directed business development for Asia, resulting in

three-fold growth in annual business; b) development and

implementation of Asian demand / supply plan process;

c) introduction / launch of distributors in Taiwan, Thailand &

Vietnam; c) transition of distributors in Korea and China; d) product

development / launch of Asian specification golf equipment

Jenny Craig Inc: market research project to define and prioritize

global markets for expansion of Nestle's weight management business

TaylorMade-adidas Golf Shanghai, China Aug 2007 to Oct 2008

Managing Director, Greater China Area

Responsible for the sales, marketing and strategic development of the

TaylorMade and adidas Golf brands for the countries of China, Hong

Kong and Taiwan

Management and development of an organization of 50 personnel (from

32 one year previous).

Evaluation, development and implementation of sales strategies /

plans, ie overall distribution development, channel development, key

strategic partner development, special edition product offering,

focus product / line promotions

Direction of marketing strategies / plans, including communications /

media spend, PR event development and key partner management (media,

facilities, associations and sports marketing)

Management of financial / product forecasting, sales operations and

customer service functions

Results: Sales and Contribution Budget achieved for 2007; Sales

growth of 67% in 2007;

YTD July 2008 Sales tracking > 200% ahead of 2007

TaylorMade-adidas Golf Carlsbad, CA, USA Jan 2006 to Aug 2007

Senior Director, Global Business Development

Liaison between executive commercial management in Carlsbad Global

Headquarters and five commercial regions around the world, ie

strategy / program development and proliferation,

best-practice-sharing, regional sales plan evaluation, KPI reporting,

general support

Development and implementation of a global strategic business

planning template and process

Define regional / global targets based on analysis of market size /

share and competitor activities

Development and implementation of a mechanism and format within the

adidas Group to integrate adidas Golf into adidas Sports Performance

retail stores in Asia

Development of resort business model, ie rental clubs, instructional

staff, retail prominence, etc

Key executive personnel 'backfill' / recruitment, ie managing

director for Canada, sales and marketing directors for Korea and

entire management team in Malaysia

TaylorMade-adidas Golf Carlsbad, CA, USA Apr 2004 to Jan 2006

Director, International Business Planning & Control

Liaison between CFO in Carlsbad Global Headquarters and five

commercial regions around the world, ie policy and control

development and proliferation, best-practice-sharing, KPI reporting,

general support

Development and implementation of a global policy manual

Lead project to completely rebuild and restructure TMaG Korea, ie

replacement of management, customer rationalization, new business

terms, policy development, process re-engineering

TaylorMade-adidas Golf London, England Apr 2001 to Apr 2004

Finance Director, Europe

Fully responsible for all back-office functions for TMaG Europe, ie

finance, controlling, accounting, treasury, customer service, sales

operations, IT and human resources

Management and development of a total organization of 75 staff across

5 satellite offices throughout Europe

Management of annual budgeting and monthly forecasting, including the

development and implementation of a monthly cost centre and 'balanced

scorecard' reporting process

Special projects: evaluation for acquisition of new brand;

integration of Maxfli brand / business; termination of distributors

and internal transition of business

adidas Herzogenaurach, Jan 1999 to Apr 2001

Germany

Internal Audit Manager, Europe

Complete operational audits, with effective solutions developed for

identified weaknesses, across all business areas / functions for 13

different adidas Group subsidiaries or activities

Business consultancy projects in supply chain functions (European

Distribution Centre), global sports marketing procedures, sales /

production planning (Salomon global supply chain), operational

processes (Turkey Liaison Office for global production) and HQ

electronic banking

KPMG Russia St Petersburg, Russia Oct 1996 to Dec 1998

Audit Manager

Management of audit and consultancy projects, including investment

due diligence for western companies, in a large variety of

industries, ie telecom, food & bev, consumer goods, high tech

Start-up of office in St Petersburg; responsible for HR functions,

with staff increase from 10 to >100 during my tenure

Western Int'l British Columbia, Jun 1995 to Oct 1996

Communications Canada

Corporate Auditor

Planning / performing internal audits on TV and radio operations

across Canada

Business planning and financial modeling for a new business venture

(wireless TV and communications)

KPMG Canada British Columbia, Jun 1990 to Jun 1995

Canada

Senior Auditor

Planning / performing financial audits to Canadian GAAP, with

financial statement preparation

Corporate and personal tax planning and preparation

Education

Details

Canadian Institute of

Chartered Accountants British Columbia, Jun 1990 to Jun 1993

Canada

Chartered Accountancy Designation

Ranked 11th in British Columbia on the Uniform Final Examination

Simon Fraser University British Columbia, Sept 1986 to Jun

Canada 1990

Bachelor of Business Administration

Concentration in accounting and finance

Other

Details

International Experience and Effectiveness: Been based in 6 cities on

3 continents; successfully completed projects in over 30 different

countries around the world.

Multi-Function Education and Experience: Chartered Accountant (MBA)

with Finance background; successfully transitioned to senior

commercial management, ie general management with sales and marketing

focus

Specialty in Consumer Goods, Sporting Goods and Brand Management: Ten

years in the sporting goods sector within the adidas Group;

experience with brands: adidas, Salomon, Bonfire, TaylorMade, adidas

Golf and Maxfli. Strong passion for sports, music and lifestyle, ie

soccer, golf, running, guitar; torchbearer in Beijing 2008 Olympics.

Other interests include music, food & cooking, travel

Personal and professional references are available upon request

I am very motivated to develop a strong career path where I can add value

in a positive and dynamic environment in luxury and lifestyle consumer

goods.

Within my 20 year career, beyond my business consulting background with

KPMG, I have 10 years of highly relevant experience in premium branded

luxury / lifestyle consumer goods involving commercial management,

strategic planning and business development, primarily with the adidas

Group.

I highlight below key aspects of my background and experience relevant for

the role I am seeking:

. Premium / Luxury: I have spent >10 years in premium branded consumer

goods, mostly within the adidas Group (TaylorMade-adidas Golf -'TMaG')

and currently with Gibson Music (Gibson guitars and Baldwin pianos).

Through this experience, I have become confident with the sales channels,

marketing activities and consumer behaviour for premium luxury /

lifestyle products. Beyond my career affiliation, these products /

markets are a personal interest and passion.

. Strategy & vision: For >3 years with TMaG, I was the 'point person' for

the development, then implementation of a global strategic planning

process that was the hub between the CEO, the 6 commercial regions and

all HQ functional areas. I was also responsible for KPI development /

management and regular market visits. Furthermore, I have lead the

development and execution of overall business strategies, channel /

distribution development plans (including own retail, flagship,

franchisee, wholesale, distribution, clearance), business reviews and

marketing plans in general management roles in Greater China, Korea and

Malaysia.

. International / Asia: My international experience is tremendous, with the

past 12 years of my career having been spent internationally -based in

Europe, the Americas and Asia, and operating in over 30 different

countries around the world. The past 7 years have largely been focused in

Asia, where I have directed business in all major markets, and

specifically been based in Greater China (>3 years), Korea (>1 year) and

Malaysia (~6 months). I have developed contacts and partners in

retail/wholesale, marketing, media, etc, throughout the region.

. Relationship management: For 15 years, I have assembled, lead and

motivated teams to 75 members, across various cultures and geographies.

My strength has been in building effective collaborative relationships

with organizations, customers, business partners and functional support

teams. This has frequently been in the context of leading business

planning / process improvement and liaising between global headquarters

and regional / country level units.

. Cross-functionality: My educational background and early career

experience provides an excellent base in all aspects of budgeting,

forecasting and planning. I have formally transitioned to 'the commercial

world' in the past 8 years, and taken on full P/L responsibility for

international business units with Sales levels from $5m - $100m p.a.,

together with related marketing spend and working capital management

(inventory and receivables). This has involved sales management with

pricing strategy, policy development, targeting and account planning, as

well as marketing leadership over communications, promotions, trade

marketing, product management, events / PR, sports / entertainment

marketing, etc.

. Business development: For nearly 10 years, I have been heavily involved

in identifying, developing and implementing business opportunities, eg

establishing a Gibson flagship retail store in Shanghai, integration of

adidas Golf product into >1,000 adidas retail stores in Asia, creation of

a 'resort-model' for TMaG, etc. With the Europe, China and Korea markets,

I have successfully faced the challenges of 'start-up' and 'turnaround'

scenarios. I have lead investment and divestiture projects such as:

transitioning country-level distributors in Europe and Asia to

'internalize' the business; due diligence / negotiation to acquire new

brands for global integration; and implementation / management of

franchisee, distributor and licensee partners.

. Brand image and operational effectiveness: 10 years with the adidas Group

taught me relentlessness in pursuit of brand image and retail quality

-often across cultures where the same philosophy may not be innate. I

have a vast array of experience in evaluation and development of

processes, procedures and policies aimed to enhance effectiveness and

control, eg I lead the development of the Global Policy Manual for best

practices within the adidas Group.

With my background and experience, I consider myself to be a 'financially

astute business decision-maker and entrepreneur'. I thank you for your

consideration, and look forward to hear back from you on this potential

role at your earliest convenience.



Contact this candidate