Customer Service Management
Resume:
Rhonda J. Jennings
Beavercreek, OH 45434
Home Phone: 937-***-****
Mobile Phone: 614-***-****
Email: *************@***.***
Web Site: http://www.linkedin.com/in/rhondajjennings
SUMMARYOF QUALIFICATIONS
. Skilled and dedicated professional offering an impressive 18 years
experience in finance and accounting.
. Confirmed abilities in budget forecasting and financial planning.
. Possesses proven leadership ability.
. Exceptional training expertise.
Areas of Expertise
. Annual Budget Preparation and Modeling.
. Weekly and Monthly Cost and Sales Forecasting.
. Variance Analysis.
. Experience in Earned Value Management.
. Management of Performance of Lifecycle Projects.
. Staff Leadership & Team Development.
. Costing and Pricing Models.
EXPERIENCE:
4/2007 - Present
BAE Systems (formerly MTC Technologies), Fayetteville, GA and Dayton, OH.
Senior Financial Analyst
Perform analysis in several functional areas including capital expenditures
and overhead expenditures. Responsibilities include oversight of cost and
schedule development/maintenance; earned value management, estimate at
completions compliance to Sarbanes-Oxley requirements, budget and
forecasting, variance analysis, weekly/monthly reporting & Risk Management.
Assist in the preparation, negotiation, acceptance and management of
contracts, included but not limited to Time and Materials, Firm Fixed
Price, level of effort, and Cost Plus contracts. Develop job costing and
pricing models for submission on bids. Responsible for various Financial
Reporting and Financial Planning activities, primarily monthly forecasts
and monthly financial closing and reporting. For monthly forecasts, Annual
Budget Operating Plan, and Long Range Plan, consolidate financial data for
the Operations Level and provide reports (such as Monthly Analysis Report,
Accrual Report, EACs, etc) using the Income Statement, Contract Revenue
Summary, as well as other required metrics. Input required data and
coordinate inputs with relevant operating locations. For monthly close and
reporting, tracking awards, acquisitions, sales, and profit, including
weekly tracking reports and communications. Complete a month-end close
reporting package (monthly analysis report, Income Statement, Accrual
Report, and relevant financial metrics) for management and staff and
provide relevant variance analysis reports to management. Experience in
setup of baseline and reporting earned value management contracts for
internal and external reporting. Work closely with program and operations
managers in advising on best practices for financial management of
government programs. Ability to facilitate Lifecycle Management process of
financial and project information. Compile data and provide input to
Procurement to generate purchase orders and subcontract agreements.
Training Coordinator for junior level analysts. Perform Ad Hoc analysis as
required. Lead to three junior level financial analysts.
9/2005 - 4/2007
MTC Technologies, Warner Robins, GA
Senior Financial Analyst
Perform analysis in several functional areas including capital expenditures
and overhead expenditures. Responsibilities include oversight of cost and
schedule development/maintenance, earned value management, Estimate at
completions compliance to Sarbanes-Oxley requirements, budget and
forecasting, variance analysis, weekly/monthly reporting & Risk Management.
Assist in the preparation, negotiation, acceptance and management of
contracts, included but not limited to Time and Materials, Firm Fixed
Price, level of effort, and Cost Plus contracts. Responsible for various
Financial Reporting and Financial Planning activities, primarily monthly
forecasts and monthly financial closing and reporting. For monthly
forecasts, Annual Budget Operating Plan, and Long Range Plan, consolidate
financial data for the Operations Level and provide reports (such as
Monthly Analysis Report [MAR], Accrual Report, EACs, etc) using the Income
Statement, Contract Revenue Summary, as well as other required metrics.
Input required data and coordinate inputs with relevant. For monthly close
and reporting, tracking awards, acquisitions, sales, and profit, including
weekly tracking reports and communications. Complete a month-end close
reporting package (MAR, Income Statement, Accrual Report, relevant
financial metrics) for management and staff review at the end of the month
and provide relevant variance analysis reports to sector. Team member for
setup, implementation, analysis testing, and enterprise execution of Deltek
EVM system, including Cobra, Open Plan, and WelcomHome. Experience in setup
of baseline and reporting earned value management contracts for internal
and external reporting. Work closely with program and operations managers
in advising on best practices for financial management of government
programs. Perform Ad Hoc analysis as required. In this role, managed two
junior level financial analysts.
4/2004 - 9/2005
MTC Technologies, Warner Robins, GA
Financial Analyst
Prepare revenue projection reports for view by upper-management. Perform
cost vs. bid analysis on existing Government programs. Support Program
Managers to include providing financial reports for determining program
health. Work with subcontractors in verifying financial position and
invoice submittal. Work Contractual Issues with the Contracts Dept to
ensure that all contracts are financially accurate. Prepare cost proposals
for existing programs adding additional labor and support. For
tasks/contracts won, assist the program manager in setting up Contract Data
Requirements List items, budgetary tracking sheets and metrics. Analyze
labor detail reports and other direct cost reports to determine program
stability. Support upper-management with financial data for modernization
ops programs allowing them to report accurately to Corporate. Review
timesheets for accuracy of charging to proper programs and accounts.
Utilize Cost Point in entering labor workforces for charging to programs.
Preparing requisitions for purchasing and reviewing purchase orders in Cost
Point.
6/2003 - 10/2004
Space and Naval Information and Technology Center, New Orleans, LA
Budget Assistant
Manage civilian personnel time and attendance in Standard Labor Data
Collection and Distribution Application and Defense Civilian Pay System,
Update all employee personal information. Process tax withholding. Process
timesheets and ensure proper documentation is submitted. Resolve pay and
leave discrepancies. Prepare and maintain pay reports for the Comptroller.
Coordinate with Human Resources in processing personnel actions.
5/2003 - 6/2003
AIM Healthcare Services, Nashville, TN
Field Claims Analyst
Performed credit balance reviews in various hospitals in the New Orleans
and Baton Rouge region. Performed claims analysis for discrepancies.
Researched patient accounts for overpayments. Developed client
relationships with hospitals. Prepared claims for reimbursement to
insurance companies.
9/2002 - 4/2003
LLOG Exploration Company, Metairie, LA
Accounts Payable Specialist
Performed all accounts payable functions for several small and medium size
companies. Utilized excellent customer service skills for vendors.
Performed general ledger recording and reconciliation. Entered and
reconciled journal entries. Performed bank reconciliation for several bank
accounts.
2/2002 - 8/2002
Health Alliance of Greater Cincinnati, Cincinnati, OH
Accounts Payable Specialist
Perform all accounts payable functions for seven major hospitals. Utilize
excellent customer service skills for vendors. Analyze all types of
accounting documentation.
10/2000 - 8/2001
Gateway Inc., Sioux Falls, SD
Technical Support Professional
Provided technical support to consumer clients for software and hardware
related issues. Provided advice and technology solutions to customers
Provided technical training, coaching, and mentoring to less experienced
team members. Performed technical troubleshooting for a variety of software
programs in a call center environment. Advised customers in the
installation and replacement of hardware over the phone.
7/2000 - 10/2000
Citibank, (Manpower), Sioux Falls, SD
Personal Computer Technician
Performed hardware inventory. Performed routine computer and user profile
maintenance. Installed and configured hardware and software for end users.
Corrected networking and software problems.
1/2000 - 7/2000
Dobbins Air Reserve Base, Marietta, GA
Voucher Examiner
Responsible for reconciling travel payment vouchers received from different
government agencies. Provided customer service for Air Force Reservists.
Performed accounts payables for travel claims.
5/1999 - 1/2000
AFLAC INSURANCE, Columbus, GA
Payroll Accounts Representative
Worked as a liaison between payroll accounts and AFLAC. Responsible for
reconciling payroll account invoices with payments received. Audited
payment posting reports and made corrections.
5/1992 - 8/1999
Defense Finance and Accounting Service, Columbus, OH
Accounting Technician
Audited government contracts to ensure compliance with regulations.
Utilized Federal Acquisition Regulations to determine vendor and
subcontractor adherence. Tested and implemented various software programs
for financial payment systems, CAPs, SRD1, BOSS and site specific.
Instrumental in the structured training of new technicians. Worked on a
team that was responsible for the consolidation of satellite accounting
offices. Provided quality customer service to travelers and liaison
offices. Responsible for paying permanent change of station entitlements as
well as resolving outstanding debts due to the government. Audited payment
ledgers. Prepared financial statements and reports for outstanding advance
balances.
EDUCATION:
Capella University, Minneapolis, MN
Pursuing Bachelors Degree in Business with emphasis in Project Management.
Kaplan University Boca Raton, FL
Obtained credits equivalent to Associates Degree in Business Administration
with minor in Accounting.
Columbus State Community College Columbus, OH
Attended Columbus State Community College, Major: Accounting, Completed 47
credit (quarter) hours, (all major courses) 3.8 grade point average. Last
year of attendance - 1997.
Ohio State University Columbus, OH
Attended Ohio State University, Columbus, OH, Major: Computer Engineering
Solutions Training Technology, Inc., Columbus, GA :Completed Microsoft
Certification Training for Windows.
Courses included: Networking Essentials, TCP/IP, and Administering Windows,
Supporting Windows Technology, Creating and Managing a Web Server
with Internet Information Server, Windows Enterprise Technology, Upgrading
and Implementing Windows.
SKILLS:
Microsoft Word Expert - Currently used/15 years
Microsoft Excel Expert - Currently used/15 years
Hyperion Beginner - Currently used/1 years
Impromptu - Intermediate - Currently used/5 years
Hyperion - Intermediate - Currently used/3 years
COGNOS - Intermediate - Currently used/3 years
PowerPoint Intermediate Currently used/15 years
Microsoft Project Intermediate - Currently used/5 years
Deltek/Cost Point Intermediate - Currently used/6 years
Deltek Cobra Intermediate - Currently used 5 years
Deltek Open Plan - Beginner - Currently used 2 years
CAPS Intermediate - Used for 4 years
IATS Intermediate - Used for 3 years
SRD1 Intermediate - Used for 7 years
ADDITIONAL INFORMATION:
MTC Visionary Award - 9/05
Attended Contracts Termination and Disputes Training - 1/07.
Behavior Based Interviewing - 2/06.
Price Analysis - 11/05.
Purchasing Procedure Training - 9/05.
Time Management - 9/05.
Communications Tool and Technology - 9/05.
Proficient in Windows XP Professional, Vista, Linux, Microsoft Word, Excel,
Access,
PowerPoint, Internet Explorer, Mozilla Firefox, Outlook, Netscape
Navigator, Lotus Notes, and a variety of other specialized software
programs.
Essentials in Management - 12/09.
Member of Association of Financial Analysts.
Member of Defense Industry of Financial Professionals.
Pursuing Bachelors Degree in Business with emphasis in Project Management.
Expected Graduation: 6/11.
Contact this candidate