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Customer Service Management

Location:
Dayton, OH, 45434
Posted:
November 04, 2010

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Resume:

Rhonda J. Jennings

*** ***** ***** **.

Beavercreek, OH 45434

Home Phone: 937-***-****

Mobile Phone: 614-***-****

Email: abh9e8@r.postjobfree.com

Web Site: http://www.linkedin.com/in/rhondajjennings

SUMMARYOF QUALIFICATIONS

. Skilled and dedicated professional offering an impressive 18 years

experience in finance and accounting.

. Confirmed abilities in budget forecasting and financial planning.

. Possesses proven leadership ability.

. Exceptional training expertise.

Areas of Expertise

. Annual Budget Preparation and Modeling.

. Weekly and Monthly Cost and Sales Forecasting.

. Variance Analysis.

. Experience in Earned Value Management.

. Management of Performance of Lifecycle Projects.

. Staff Leadership & Team Development.

. Costing and Pricing Models.

EXPERIENCE:

4/2007 - Present

BAE Systems (formerly MTC Technologies), Fayetteville, GA and Dayton, OH.

Senior Financial Analyst

Perform analysis in several functional areas including capital expenditures

and overhead expenditures. Responsibilities include oversight of cost and

schedule development/maintenance; earned value management, estimate at

completions compliance to Sarbanes-Oxley requirements, budget and

forecasting, variance analysis, weekly/monthly reporting & Risk Management.

Assist in the preparation, negotiation, acceptance and management of

contracts, included but not limited to Time and Materials, Firm Fixed

Price, level of effort, and Cost Plus contracts. Develop job costing and

pricing models for submission on bids. Responsible for various Financial

Reporting and Financial Planning activities, primarily monthly forecasts

and monthly financial closing and reporting. For monthly forecasts, Annual

Budget Operating Plan, and Long Range Plan, consolidate financial data for

the Operations Level and provide reports (such as Monthly Analysis Report,

Accrual Report, EACs, etc) using the Income Statement, Contract Revenue

Summary, as well as other required metrics. Input required data and

coordinate inputs with relevant operating locations. For monthly close and

reporting, tracking awards, acquisitions, sales, and profit, including

weekly tracking reports and communications. Complete a month-end close

reporting package (monthly analysis report, Income Statement, Accrual

Report, and relevant financial metrics) for management and staff and

provide relevant variance analysis reports to management. Experience in

setup of baseline and reporting earned value management contracts for

internal and external reporting. Work closely with program and operations

managers in advising on best practices for financial management of

government programs. Ability to facilitate Lifecycle Management process of

financial and project information. Compile data and provide input to

Procurement to generate purchase orders and subcontract agreements.

Training Coordinator for junior level analysts. Perform Ad Hoc analysis as

required. Lead to three junior level financial analysts.

9/2005 - 4/2007

MTC Technologies, Warner Robins, GA

Senior Financial Analyst

Perform analysis in several functional areas including capital expenditures

and overhead expenditures. Responsibilities include oversight of cost and

schedule development/maintenance, earned value management, Estimate at

completions compliance to Sarbanes-Oxley requirements, budget and

forecasting, variance analysis, weekly/monthly reporting & Risk Management.

Assist in the preparation, negotiation, acceptance and management of

contracts, included but not limited to Time and Materials, Firm Fixed

Price, level of effort, and Cost Plus contracts. Responsible for various

Financial Reporting and Financial Planning activities, primarily monthly

forecasts and monthly financial closing and reporting. For monthly

forecasts, Annual Budget Operating Plan, and Long Range Plan, consolidate

financial data for the Operations Level and provide reports (such as

Monthly Analysis Report [MAR], Accrual Report, EACs, etc) using the Income

Statement, Contract Revenue Summary, as well as other required metrics.

Input required data and coordinate inputs with relevant. For monthly close

and reporting, tracking awards, acquisitions, sales, and profit, including

weekly tracking reports and communications. Complete a month-end close

reporting package (MAR, Income Statement, Accrual Report, relevant

financial metrics) for management and staff review at the end of the month

and provide relevant variance analysis reports to sector. Team member for

setup, implementation, analysis testing, and enterprise execution of Deltek

EVM system, including Cobra, Open Plan, and WelcomHome. Experience in setup

of baseline and reporting earned value management contracts for internal

and external reporting. Work closely with program and operations managers

in advising on best practices for financial management of government

programs. Perform Ad Hoc analysis as required. In this role, managed two

junior level financial analysts.

4/2004 - 9/2005

MTC Technologies, Warner Robins, GA

Financial Analyst

Prepare revenue projection reports for view by upper-management. Perform

cost vs. bid analysis on existing Government programs. Support Program

Managers to include providing financial reports for determining program

health. Work with subcontractors in verifying financial position and

invoice submittal. Work Contractual Issues with the Contracts Dept to

ensure that all contracts are financially accurate. Prepare cost proposals

for existing programs adding additional labor and support. For

tasks/contracts won, assist the program manager in setting up Contract Data

Requirements List items, budgetary tracking sheets and metrics. Analyze

labor detail reports and other direct cost reports to determine program

stability. Support upper-management with financial data for modernization

ops programs allowing them to report accurately to Corporate. Review

timesheets for accuracy of charging to proper programs and accounts.

Utilize Cost Point in entering labor workforces for charging to programs.

Preparing requisitions for purchasing and reviewing purchase orders in Cost

Point.

6/2003 - 10/2004

Space and Naval Information and Technology Center, New Orleans, LA

Budget Assistant

Manage civilian personnel time and attendance in Standard Labor Data

Collection and Distribution Application and Defense Civilian Pay System,

Update all employee personal information. Process tax withholding. Process

timesheets and ensure proper documentation is submitted. Resolve pay and

leave discrepancies. Prepare and maintain pay reports for the Comptroller.

Coordinate with Human Resources in processing personnel actions.

5/2003 - 6/2003

AIM Healthcare Services, Nashville, TN

Field Claims Analyst

Performed credit balance reviews in various hospitals in the New Orleans

and Baton Rouge region. Performed claims analysis for discrepancies.

Researched patient accounts for overpayments. Developed client

relationships with hospitals. Prepared claims for reimbursement to

insurance companies.

9/2002 - 4/2003

LLOG Exploration Company, Metairie, LA

Accounts Payable Specialist

Performed all accounts payable functions for several small and medium size

companies. Utilized excellent customer service skills for vendors.

Performed general ledger recording and reconciliation. Entered and

reconciled journal entries. Performed bank reconciliation for several bank

accounts.

2/2002 - 8/2002

Health Alliance of Greater Cincinnati, Cincinnati, OH

Accounts Payable Specialist

Perform all accounts payable functions for seven major hospitals. Utilize

excellent customer service skills for vendors. Analyze all types of

accounting documentation.

10/2000 - 8/2001

Gateway Inc., Sioux Falls, SD

Technical Support Professional

Provided technical support to consumer clients for software and hardware

related issues. Provided advice and technology solutions to customers

Provided technical training, coaching, and mentoring to less experienced

team members. Performed technical troubleshooting for a variety of software

programs in a call center environment. Advised customers in the

installation and replacement of hardware over the phone.

7/2000 - 10/2000

Citibank, (Manpower), Sioux Falls, SD

Personal Computer Technician

Performed hardware inventory. Performed routine computer and user profile

maintenance. Installed and configured hardware and software for end users.

Corrected networking and software problems.

1/2000 - 7/2000

Dobbins Air Reserve Base, Marietta, GA

Voucher Examiner

Responsible for reconciling travel payment vouchers received from different

government agencies. Provided customer service for Air Force Reservists.

Performed accounts payables for travel claims.

5/1999 - 1/2000

AFLAC INSURANCE, Columbus, GA

Payroll Accounts Representative

Worked as a liaison between payroll accounts and AFLAC. Responsible for

reconciling payroll account invoices with payments received. Audited

payment posting reports and made corrections.

5/1992 - 8/1999

Defense Finance and Accounting Service, Columbus, OH

Accounting Technician

Audited government contracts to ensure compliance with regulations.

Utilized Federal Acquisition Regulations to determine vendor and

subcontractor adherence. Tested and implemented various software programs

for financial payment systems, CAPs, SRD1, BOSS and site specific.

Instrumental in the structured training of new technicians. Worked on a

team that was responsible for the consolidation of satellite accounting

offices. Provided quality customer service to travelers and liaison

offices. Responsible for paying permanent change of station entitlements as

well as resolving outstanding debts due to the government. Audited payment

ledgers. Prepared financial statements and reports for outstanding advance

balances.

EDUCATION:

Capella University, Minneapolis, MN

Pursuing Bachelors Degree in Business with emphasis in Project Management.

Kaplan University Boca Raton, FL

Obtained credits equivalent to Associates Degree in Business Administration

with minor in Accounting.

Columbus State Community College Columbus, OH

Attended Columbus State Community College, Major: Accounting, Completed 47

credit (quarter) hours, (all major courses) 3.8 grade point average. Last

year of attendance - 1997.

Ohio State University Columbus, OH

Attended Ohio State University, Columbus, OH, Major: Computer Engineering

Solutions Training Technology, Inc., Columbus, GA :Completed Microsoft

Certification Training for Windows.

Courses included: Networking Essentials, TCP/IP, and Administering Windows,

Supporting Windows Technology, Creating and Managing a Web Server

with Internet Information Server, Windows Enterprise Technology, Upgrading

and Implementing Windows.

SKILLS:

Microsoft Word Expert - Currently used/15 years

Microsoft Excel Expert - Currently used/15 years

Hyperion Beginner - Currently used/1 years

Impromptu - Intermediate - Currently used/5 years

Hyperion - Intermediate - Currently used/3 years

COGNOS - Intermediate - Currently used/3 years

PowerPoint Intermediate Currently used/15 years

Microsoft Project Intermediate - Currently used/5 years

Deltek/Cost Point Intermediate - Currently used/6 years

Deltek Cobra Intermediate - Currently used 5 years

Deltek Open Plan - Beginner - Currently used 2 years

CAPS Intermediate - Used for 4 years

IATS Intermediate - Used for 3 years

SRD1 Intermediate - Used for 7 years

ADDITIONAL INFORMATION:

MTC Visionary Award - 9/05

Attended Contracts Termination and Disputes Training - 1/07.

Behavior Based Interviewing - 2/06.

Price Analysis - 11/05.

Purchasing Procedure Training - 9/05.

Time Management - 9/05.

Communications Tool and Technology - 9/05.

Proficient in Windows XP Professional, Vista, Linux, Microsoft Word, Excel,

Access,

PowerPoint, Internet Explorer, Mozilla Firefox, Outlook, Netscape

Navigator, Lotus Notes, and a variety of other specialized software

programs.

Essentials in Management - 12/09.

Member of Association of Financial Analysts.

Member of Defense Industry of Financial Professionals.

Pursuing Bachelors Degree in Business with emphasis in Project Management.

Expected Graduation: 6/11.



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