Insurance Manager

Garlene Frezin

***** ***** **** ( Orlando, FL 352-***-**** ( ********@*****.***

Case Manager / Community/Social Services Specialist

TO PROVIDE ONGOING SUPPORT AND EXPERTISE THROUGH COMPREHENSIVE ASSESSMENT,

PLANNING, IMPLEMENTATION AND OVERALL EVALUATION OF INDIVIDUAL CLIENT NEEDS.

OFFER GUIDANCE AND COUNSELING TO VICTIMS IN CRISIS. ASSIST CLIENTS OBTAIN

GOVERNMENT FUNDS, EDUCATION, OR TREATMENT. OFTEN BEGIN LEGAL ACTION IN CASES

OF CHILD ABUSE AND DOMESTIC ABUSE.

Key Skills

- Interview and evaluate clients' - The ability to interview witnesses

problems and document what is learned

- Develop safety plans with clients - In depth knowledge of legal

- Direct clients to other areas of terminology and principles

community referral - The ability to analyze legal

-Critical Thinking documents for accuracy

-French and Creole translator - Appears and testifies in official

-Excellent interpersonal skills proceedings.

-Domestic Abuse Advocacy - Prepares necessary investigative

-Ability to inspire and support people reports and documentation for court

-Maintain calmness under tight pressure cases

-Interpersonal skills to build

effective relationships with all levels

of professionals

Employer Summary

Harbor house of central florida. (Orlando, FL) - SHELTER AND COURT ADVOCATE,

10/09 to Present

-Performs highly interactive and assistance duties directly working with

victims, in the case management and service referral functions; serves as a

liaison between victims and Prosecution and law enforcement detective.

Health, Life, and annuity (Orlando, FL) - Independent Licensed Broker, 11/09

to Present

-Work as an intermediary between clients and insurance companies. Use sales

forecasting and strategic planning to ensure the sale and profitability of

products, lines, or services, analyzing business developments and monitoring

market trends. Negotiate contracts with insurance companies and distributors

to manage product distribution, establishing distribution networks and

developing marketing strategies.

CURASCRIPT SPECIALTY PHARMACY (Orlando, FL) - Patient Care Advocate/PAH

Supervisor, 1/06 to 10/09

-Manage the operational and fiscal activities of the department to include

staffing levels, budgets, and financial goals. Plan and develop systems and

procedures to improve the operating quality and efficiency of the department.

Analyze and document business processes and problems. Develop solutions to

enhance efficiencies.

Project Highlights

Focus on victim empowerment (2009 to Present)

-Accompanies victims to court proceedings and informs victims about their

constitutional and statutory mandated victim's rights. Assists victims in

securing Orders of Protection and Injunctions Against Harassment

-Assesses victim needs and acts as a resource for community service referrals;

engages in follow-up contact with domestic violence victims after case

disposition. Communicates in the exchange of information by completing

thorough case documentation in both Victim Services and Prosecution files

using both a paper-based and computer automated case management system.

-Maintains statistical records on victims served and services provided;

Assists in the recruitment, selection and training of volunteer staff in the

Victim Services Division. Provides in-service training and exposure to various

criminal justice and victim-related matters. Encourages involvement and

interest in victim-related training and awareness campaigns. Facilitates

community outreach activities. Performs other duties as assigned.

Insurance Broker (2008 to Present)

-Gathering information from clients, assessing their insurance needs and risk

profile;

-Building and maintaining ongoing relationships with clients including

scheduling and attending meetings and understanding the nature of clients'

businesses or lives

-Researching insurance companies' policies and negotiating with underwriters

to find the most suitable insurance for clients at the best price

-Arranging specialized types of insurance cover in complex cases; this may

involve preparing reports for insurance underwriters and surveyors and

negotiating with insurers;

PAH Pharmaceutical patient advocacy (2007 to 2009)

-Follow-up with PAH patient; develops program goals, objectives, and

procedures; interprets federal, state, and local laws, regulations, and

policies pertaining to medical therapy services.

-Review and verify referral application, in consultation with LIS Consultant,

to determine patients' eligibility for program; assigns referrals to specific

payment assistance program for evaluation and disbursement calculation;

directs case management of pharmaceutical Therapy Program cases in accordance

with CMS and HIPAA compliance.

Education & Certifications

-M.B.A. - Columbia College (in progress)

-M.A. in Mental Health, Marriage, Family and Child Counseling (in progress)

-B.S. in Criminal Justice Administration - University of Phoenix

-License: 215 License Health, Life, and Variable - Florida's Department of

Financial Services (non-residence License 32 other states)

-Certificate: Core Competency Advocacy - the Florida Coalition Against

Domestic Violence (FCADV)

-Certificate: Administrative assistance - Mid Florida Tech

AFFILIATIONS

-The Florida Coalition against Domestic Violence (FCADV)

-The American Cancer Society

REFERENCE

-Professional and personal references available upon request

Contact this candidate