Customer Service Manager
Resume:
Shelby Melton
Bishopville, SC 29010
abh9d7@r.postjobfree.com
Willing to enhance your company with my computer, clerical, and
customer service abilities and experience that will promote continuous
success to your business.
2 EDUCATION
Bachelor of Science in Business Administration: General Management
Winthrop University, Rock Hill, SC
GPA 3.5 / 4.0
Date of Graduation: May 1995
Associate of Arts: Liberal Arts
Spartanburg Methodist College, Spartanburg, SC
GPA 4.0 / 4.0
Date of Graduation: May 1992
3 EMPLOYMENT HISTORY
Travel Inn, Lugoff, SC 2010-Current
Desk Clerk
Greet and register guests and assign rooms
Accept cash and credit card transactions from guests
Issue room keys
Keep records of room assignments and availability
Assign housekeepers rooms to be cleaned
Transfer calls and receive messages using telephone or switchboard
Take and confirm advance reservations by telephone
West Marine, Rock Hill, SC 2000-2010
Process Control Clerk
Processed and released store orders using AS400 and label printers
Batched documents for filling store orders
Maintained daily workload sheets with Excel for inventory control
Communicated managerial reports and information using Microsoft Outlook
2 Standup Forklift Driver / Stocker
Operated a standup forklift for inventory replenishment and consolidation
Stocked, lifted, and scanned products using computerized RF devices
Verified inventory quantity for accuracy
3 The Book Shelf, Rock Hill, SC 1995-2000
4
5 Co-owner / Manager
Assisted in ordering, shipping, and receiving products to operate business.
Priced and stocked merchandise
Completed all sales transactions.
Designed, created, and promoted website for the bookstore
1 COMPUTER SKILLS
Experienced with a variety of software programs: Microsoft Word, Excel,
Microsoft Outlook, Power Point, Access, Internet Explorer, Firefox,
Microsoft Works, AS400, Windows 95/98/2000/XP/Vista
Proficient in website development with various programs: Oscommerce, HTML,
PHP, CSS, MySQL, FTP, Plesk, Virtual Dedicated Servers, WinMerge
Skilled in website promotions involving search engines, directory
submissions, link exchanges, sitemaps, forum posting, and Google Adwords
Adept in all office equipment including copiers, fax similes, laser
printers, scanners, digital cameras, and label printers
2 HONORS AND AWARDS
Received Employee of the Month award on three occasions for production and
performance at West Marine
Presented yearly bonus for perfect attendance three consecutive years at
West Marine
Graduated Summa Cum Laude from Spartanburg Methodist College
Awarded recognition on President's List 1992
Earned Dean's List honor: fall 1990 - spring 1992
Appointed into Phi Theta Kappa, Psi Beta, and Who's Who In American
Colleges
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