Customer Service Sales

Dear Future Employer,

Thank you for your consideration for this open position . I am excited and optimistic about

t he position I am applying for. I hope that if hired my experience in kind and courteous

customer service and my ability to be part of a team will be an asset for your company .My

k nowledge of M icrosoft Office and my ability to learn in a fast paced environment allows me

to able to get my work done promptly and efficiently. I am also currently enrolled as a

business student a t Penn Foster Academy. As for my compensation I am willing to

negotiate. Thank you for considering me for this position and taking the t ime to thoroughly

read my resume. If you would like to reach me to set up an interview the best way would to

be through my e-mail (K *********@*****.***) or you can contact me via phone at 240-

529-7002

Sincerely,

Clyde McClelland

Clyde McClelland I I I

8 B V ue Ave.

Stafford,VA 22556

240-***-**** Cell

K *********@*****.***

Objective : Seeking an entry-level position in a professional setting with the opportunity to

gain the experience necessary to increase my skills and to expand my knowledge.

S kills: General knowledge of computer applications, superior t ime management ability,

s trong

analytical skills strong problem solving skills, work well with others.

Software

K nowledge: K nowledge of M icrosoft Office 2007, telephone protocol, AVI Mark Software,

Check and Credit Card machines

F t.Belvior Veterinary Clinic

10015 Theote Rd,Bldge 610

Lorton,VA 22060

06/2010-

Phone Reception - answering client inquiries, scheduling appointments, recording

messages for doctors and staff

G reeting Clients- checking patients in, discharging patients, dispensing medications &

p rescriptions, invoicing

Receiving Client Payments - posting & recording payments, receiving payment, running

end of day t ransaction register

Check clinic email, fax, & phone messaging - prescription refill requests, appointment

requests, client inqui ries

C lient Communication - patient updates, appointment reminders, update inqui ries

General Office duties- mail, hospital bills, cleaning / organizing reception area

Imputing Medical- data into a electronic record system and filing folders alphabetically into

f ile cabinet

M ailing Reminder Cards so monthly and yearly vaccinations were updated

C reating work ideas to insure better and longer business success.

Assisting in development of procedures for getting patience seen in a timely manner

Responsible for making sure building schedules such as breaks and lunches were taking in

t he t ime allotted.

Follow rules set forth by management

P rofessional

E xperience: Mover

Office Movers

05/2010-

Dumfries,VA

• Load household goods or office equipment onto trucks.

• Transported items without damage, to location such as china wear and mirrors.

• Disassemble furniture, such as beds and desk so they fit through doorways or into elevators.

• Placed furniture in special containers designed to protect the item

• I also maintained inventories of the items that we transport.

Sales Person 02/2010 –7/2010

Paramount Builders

Manassas, VA

develop and maintain customer database

generate and qualify leads

prepare sales action plans and schedules

develop and maintain sales and promotional materials

make sales calls to new and existing clients

develop and make presentations of company products and services to current and

potential clients

negotiate with clients

develop sales proposals

maintain sales activity records and reports

ensure customer service satisfaction and good client relationships

participate in sales events

Sales Associate 04/2008 – 09/2008

U PS Store

Lorton, VA

- P rocessed Packages upon ar rival at the store.

- M ail Sorting and Forwarding

-Prompt, efficient and courteous customer service skills.

-Assisted customers with photocopies and other retail services offered.

- Packed and shipped merchandise or documents for customers.

- Ring sales in a computerized register.

-Maintained and cleaned the store.

- Assist in handling the loading and unloading of all incoming and outgoing materials

maintained in the store.

- Responsible for counting materials received for comparison to shipping invoices.

-Worked with other employees as a team.

- G reeted and communicated with all customers in a professional, friendly, and courteous

manner.

Resolve customer complaints.

A nswer customers’ questions, and provide information on procedures or policies

Counted money in cash drawer a t the beginning of shifts to ensure correctness.

Opened and closed store.

A dministrative Assistant 10/2006 – 04/2008

P rofessional Scientific Association

Reston, VA

Performed general clerical duties to include but not limi ted to: photocopying, faxing,

mailing, and filing.

Support staff in assigned project based work.

Assist in preparation of materials for meetings.

E xcellent oral and w rit ten communication skills

M aintained accurate, current inventories of equipment and /or supplies

Assist in other tasks as needed or assigned by Management.

E ducation: confidential M ajor: General Studies

GPA: 3.0

Continental Academy Completed 2008

Contact this candidate