Customer Service Training
Resume:
Jerald F. Neal *** Ranch Circle Phone: (***)
Danville, AL 35619 E-mail:
**********@***.***
EXPERIENCE
July 2009 - Present
Alabama Sheriff's Youth Ranches Inc. Danville, Alabama
Director of Ranch Life
Responsible for the supervision of all staff, residents,
volunteers, and contracted workers;
Responsible for program direction, policies and
procedures, staff development, and adherence to all state,
federal, and local laws and regulations;
Works in conjunction with social services and other local
agencies to help provide support to the ranch and its staff
and residents;
Establishes relationships with outside references and
agencies to help promote community awareness of the program
and its needs;
Works closely with families and residents to provide
guidance and references to promote healthy family dynamics;
Designs and implements behavioral contracts with residents
and family members;
Responsible for recruiting and training volunteers;
Provides feedback to the Director of Operations as needed;
Provides trainings or establishes trainings and seminars
for staff, families, and residents as needed;
Responsible for fundraising, grant writing, and budgetary
items as established by the Director of Operations;
Oversees social workers and signs off on all progress
reports, admissions, and discharges.
Responsible for all aspects of physical plant to include
remodeling, new construction, and maintenance;
Counsels staff, residents, and families as needed;
Responsible for all Crisis-interventions to include
behavioral issues, acting out or suicidal issues, and Life
Space Interviews;
Reports directly to The Director of Operations
October 2006 - November 2008 HopeTree Family Services
Salem, Va
Program Director
* Serves as a member of the Admissions Committee;
* Assists in selection, hiring and training of prospective
employees;
* Works with public service agencies where appropriate;
* Establishes a staff development plan and oversees in-service
training program and assists in training events as indicated;
* Serves as a trainer for in-service training where appropriate;
* Establishes a plan for program evaluation;
* Maintains effective communication between work units;
* Monitors all procedural and professional requirements of the
childcare program;
* Develops an organizational plan, which will effectively deliver
services;
* Assists the Vice President of Child Ministries in areas of
budgeting and budget management;
* Ensures community referral agencies and other concerned
individuals and groups are kept informed of the HopeTree Family
Services programs;
* Keeps abreast of development in childcare, in government and
elsewhere that might affect HopeTree;
* Determines health, recreational, counseling and other life
skills programs are meeting program requirements;
* Oversees all programming to include admissions, training, on-
campus school, recreation and maintenance departments
* Responsible for the supervision of the on-campus school teaching
staff
* Responsible for the recruiting of perspective residents
* Involved in the design and implementation of the overall
marketing plan to include newsletters, brochures, vendor fairs,
radio shows etc.
* Work with board to establish guidelines for operations, policies
and budgetary issues
June 2002 - October 2006 Boys' Home, Inc.
Covington, VA
ASSISTANT DIRECTOR ( PROGRAM DIRECTOR)
* Serves as a member of the Admissions Committee;
* Assists in selection, hiring and training of prospective
employees;
* Works with public service agencies where appropriate;
* Establishes a staff development plan and oversees in-service
training program and assists in training events as indicated;
* Serves as a trainer for in-service training where appropriate;
* Establishes a plan for program evaluation;
* Maintains effective communication between work units;
* Monitors all procedural and professional requirements of the
childcare program;
* Develops an organizational plan, which will effectively deliver
services;
* Assists the Executive Director in areas of budgeting and budget
management;
* Ensures community referral agencies and other concerned
individuals and groups are kept informed of the Boys' Home
programs;
* Keeps abreast of development in childcare, in government and
elsewhere that might affect Boys' Home;
* Determines health, recreational, counseling and other life
skills programs are meeting program requirements;
* Attends Citizenship meetings as appropriate;
* Oversees all programming to include admissions, training, on-
campus school, recreation and maintenance departments
* Responsible for the supervision of the on-campus school
principal and teaching staff
* Responsible for the recruiting of perspective residents
* Involved in the design and implementation of the overall
marketing plan to include newsletters, brochures, vendor fairs,
radio shows etc.
* Work with board to establish guidelines for operations, policies
and budgetary issues
August 2000 - June 2002 Timber RidgeSchool
CrossJunction, VA
CASE MANAGER
* Case management for assigned residents, including contact
with involved parties, liaison with schools, and daily
interaction and counseling with residents
* Primary contact person for parents, agencies, court service
units, and school administration
* Taught life skills and social skills as needed
* Coached Varsity Basketball and Varsity Football
August 1987- August 2000 Boys' Home, Inc. Covington, VA
TEAM LEADER
* Supervision of all aspects of staffing and resident care in a
cottage setting
* Development, implementation, and evaluation of Service Plans
for residents in the facility
* Case management for assigned residents, including contact
with involved parties, liaison with schools, and daily
interaction and counseling with residents
* Supervision of staff members; responsible for conducting
interviews, daily supervision, staff evaluation, counseling,
and scheduling
* Primary contact person for parents, agencies, court service
units, and school administration
* Rotation with other staff in 24-hour on-call assignments,
overseeing total facility functions during evening and
weekend hours
* Staff trainer in Nonviolent Physical Crisis Intervention
RECREATION DIRECTOR
* Responsible for the design and implementation of all areas
of recreation and Leisure Time activities
* Responsible for all recreational facilities to include gym,
pool, buildings etc.
* Responsible for the supervision of recreation personnel and
volunteers
* Serves as the liaison to the YMCA which is located on the
Boys' Home Campus
* Served as Head Varsity Basketball coach for 10 years.
* Responsible for the teaching of sports edict, sportsmanship
and teamwork to the residents of Boys' Home Inc.
ADDITIONAL EXPERIENCE
* Sales
* Customer service
* Public speaking
* Staff training
* Marketing
EDUCATION
1990 - 1992 Dabney S. Lancaster Community College
Clifton Forge, VA
* A.A. in General Studies - Phi Theta Kappa
1992-1994 Roanoke College
Salem, VA
* B.A. in Psychology
2003 - 2004 Radford University
Radford, VA
* Certificate in Non-Profit Management
2009 - Present Capella University
Minneapolis, MN
( Masters in Human Services - Counseling Studies - Have
completed 20 hours of 48 hour program.
INTERESTS
Computers, Music, Sports
REFERENCES
PERSONAL REFERENCES
William Rice 276-***-****
Doug Moyer 540-***-****
Jeff Phillips 540-***-****
PROFESSIONAL REFERENCES
Dr. Tommy Barber, Director of Educational Services, Hopetree Family
Services 540-***-****
Johnny Nash, Vice President of Children's Ministries, Hopetree Family
Services 540-***-****
Ron Lassiter, Juvenile Probation Officer, Lexington, VA (540) 245-
5314
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