Management Quality Assurance

Executive Profile

Information Technology Executive with over 30 years' experience in

diversified systems management within the food service industry. I am

skilled in building and managing an effective IT department focused on

providing excellent technology systems and services to the overall

organization. I am experienced in directing teams who are responsible for

the selection and implementation of complex system projects for single and

multi-brand restaurant companies, cultivating relationships with senior

management, and participating in the company's overall business planning

and management.

Summary of Qualifications

Successful Information Technology (IT) executive skilled in establishing

and delivering technology strategies and solutions for large, multi-brand

restaurant companies, including:

. The overall systems, people, and budgetary management of company

enterprise systems consisting of converged networks, data center

operations, ERP systems, collaboration systems, and Help Desk

services

. A broad range of restaurant application and system development

technologies including; front of house, back of house, kitchen

applications, wireless technologies, and multi-channel virtual sales

systems.

. The leadership of executive level company and franchisee technology

advisory councils to gain input, buy-in, and commitment to technology

initiatives.

Professional Experience

Aug 2008 - Sep 2010

Whataburger Restaurants, LP

Chief Information Officer

I served as the strategic leader for the company's information technology

organization. I was charged with defining the strategies and priorities

for Whataburger's information technology department and aligning the

internal and external resources required to support that strategy. I

maintained full responsibility for the development and management of a $15

million department budget for an IT organization that provided; all

application development and support for the corporate and restaurant

systems; the technology architecture, infrastructure, converged network,

and Help Desk services required to run the day-to-day technology services

of the company.

Major Accomplishments:

. Created an organization plan and hired a staff of highly skilled

technology Directors, Managers, and IT staff that were responsible for

the development, support, and maintenance of all enterprise systems

and services. This organization re-design moved the IT department

from a staff augmentation to permanent employee model and reduced the

annual IT budget by $1.2 million.

. Provided oversight and was accountable for the relocation of all

technology assets that occurred during the headquarters move from

Corpus Christi to San Antonio, TX. The design, set-up, and

implementation activities were performed by my IT infrastructure team

on-time, within budget, and with no major interruption in any

telecommunication or production system services.

. Created and staffed a highly effective IT PMO that: successfully

delivered major business and IT initiatives; designed and implemented

an IT Governance model to ensure standard operating

procedures/processes were adhered to by the entire IT department; and

that instituted a Quality Assurance testing process that eliminated

the majority of software defects prior to production system

implementations.

. Developed a technology acquisition strategy for the purchase and

integration of newly acquired restaurants.

May 2006 -Aug 2008

Brinker International. Dallas, TX.

Vice President, Restaurant Information Solutions

Responsible for establishing and delivering the technology strategy for

more than 1,600 restaurants in 24 countries (Chili's Grill & Bar, Romano's

Macaroni Grill, On Tthe Border Mexican Grill & Cantina and Maggiano's

Little Italy). In addition, I was accountable for aligning solutions with

business processes and priorities across the portfolio of brands.

. Developed and implemented a restaurant technology strategy and

department organization model to support technology innovation in the

restaurants

. Provided oversight on all software development activities for a custom

POS system used by all Brinker owned restaurants. Software

development requirements were defined by Brinker IT and developed and

tested by the Outsourced vendor.

. Created the strategy and plan for the replacement of the 20 year old,

custom built POS system. Selected Radiant Systems to perform the in-

restaurant pilot test of new, innovated technology solutions with

integration to Radiant's, Aloha POS system.

Jul 2002 - Apr 2006

Dunkin' Brands Inc. Canton, MA

Director, Retail Technology Services

Was responsible for setting the direction and driving the selection,

development, and on-going support of retail technology systems for more

than 5,000 domestic, franchised restaurants (Dunkin' Donuts, Baskin-

Robbins, and Togo's). Focus was divided between developing the strategic

system needs for the future while maintaining the stability of existing,

legacy restaurant systems.

. Developed the retail technology services department into a trusted,

valued technology partner within Dunkin' Brands. This was accomplished

through a reorganization of the department and the building of strong,

collaborative business relationships with key internal business

stakeholders and franchisees.

. Lead the effort to consolidate and standardized the retail technology

systems that were available for franchisees to purchase and install in

new or rebuilt restaurants. Formed a Franchisee Advisory Council that

was instrumental in the selection and overall business design of the new

systems.

. Collaborating with a business cross-functional team developed the

technology strategy and tactical plan for the implementation of an

electronic payment program for Dunkin' Donuts franchised restaurants.

This included the implementation of a managed, high-speed, private

network, and the upgrade of legacy POS systems in order to process credit

and gift card payment.

. Developed the strategy to leverage the Dunkin' Donuts national

distribution system to negotiate volume purchase agreements for retail

systems and services, coordinate technology implementation projects, and

to manage retail systems service and support vendors.

Feb 1996 - Jan 2002

Advantica Restaurant Group. Spartanburg, SC.

Vice President, Business Systems 2000 -

2002

Responsible for the development of IT initiatives to support Advantica's

business objectives. Provide direction and management of IT services,

including application development for corporate and restaurant systems, all

company telecommunication services, and the support services for 900

restaurants and 300 remote field users. Budgetary responsibility was 8.0M

annually with a staff of 35 FTE's.

. Lead the development of a three-year Decision Support strategy (DSS) to

support growth and other strategic initiatives such as improving

operating efficiencies and restaurant profitability.

. Developed the plan to redesign and replace all of Denny's Franchise

Management and Billing systems.

. Provided executive management of Advantica's outsourced agreement to

ensure all contractual responsibilities and service levels were met.

. Developed great working relationships with all levels of business

management to gain business ownership, support and participation in IT

projects.

Education, Professional and Community Affiliations/

Bachelors of Science, Business Management - University of Phoenix

. Women in Food Service, 1996 - present

. Leadership Rutherford 2001-2002 Class, Rutherford Chamber of Commerce,

Lions Club

. Vice Co-Chair, United Way Women's Leadership Breakfast, 2004

. Regent, Catholic Daughters, June, 2010- Present

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