Customer Service Administrative Assistant

Harold Ray Couch ***** Coeburn Mtn. Rd.

Harold Ray Couch

PO Box 7062

Wise, VA 24293

Phone: 276-***-****

*********@*******.***

EDUCATION

The Johns Hopkins University School of Hygiene & Public Health, Baltimore, MD

Master of Health Science in Epidemiology

May 1974

Emory and Henry College, Emory, VA

Bachelor of Arts in Biology

May 1969

Minor in Chemistry and Mathematics

Clinch Valley College of the University of Virginia, Wise, VA

General Studies Certificate

May 1967

WORK EXPERIENCE

WORK

People Greeter

Wal Mart – Norton, VA February 2008 April 2010

Interacted with customers as they entered and left the store’s main entrance

Processed apparel by unboxing, unwrapping, and hanging on a rack

Some stocking and zoning

Maintained store entrance in a clean and orderly fashion

Used handheld scanner some

Customer Service Agent

Sykes Enterprises, Inc. Wise, VA September 2007 January

2008

Provided account assistance for credit card customers

Handled complaints and routed calls to the appropriate location

Independent Contractor Member of a Cancer Research Group

East Tennessee State University Johnson City, TN April 2006

July 2006

Provided oral and written input to the work group

Wrote a letter to the editor of The Coalfield Progress regarding the incidence of

cancer in Wise County, VA

Program Director/Department Head

Wise County Wise, VA April 2004 March 2006

Litter Control and Recycling Coordinator

Executive Coordinator of the non profit organization Keep Wise County Beautiful, Inc.

• Maintained a budget of over $100,000, prepared purchase orders, attended

conferences, recruited and assisted volunteers, conducted meetings, arranged

recycling events, assigned work to and supervised and trained a staff of one,

prepared program reports, worked closely with the public, etc.

Administrative Assistant

Experience Works Wise, VA November 2003

April 2004

Provided administrative support to the Wise County Administrator

Performed job applicant reference checks

• Answered the telephone and greeted the public

Probation and Parole Counselor

Virginia Department of Corrections Wise, VA

1984 1990

Supervised and managed a caseload of 70+ offenders

Investigated and wrote reports for courts and the Virginia Parole Board

Demonstrated strong research and analysis skills in conducting comprehensive

background investigations

Testified in court

• Conducted home visits

Employment Security Interviewer

Virginia Employment Commission Norton, VA

1978 1984

Interviewed, screened, and referred applicants to suitable jobs or employment services

Received job orders from employers and entered them into a computerized data base

Visited employers to solicit jobs and promote employer relations

Trained and supervised employment interviewers and counselors for the CETA Intake

Unit

Interpreted and applied federal employment regulations

Served as resource person for other employees

Health Service Specialist II

United Mine Workers of America Health and Retirement Funds

Richlands Field Service Office Richlands, VA

1975 1977

Processed beneficiary medical and drug bills for reimbursement

Handled beneficiary complaints

Rented approved medical equipment for beneficiaries

Instructed beneficiaries in the use of breathing equipment, etc.

Immunization Specialist/Epidemiology Technician

Virginia Department of Health Wise, VA 1970 1972

Organized and held mass immunization clinics

Maintained case files

Investigated individual cases of communicable diseases and epidemics

(2)

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