Customer Service High School

F E L I S S A T H O M A S

Lithia Springs, GA ****2 229-***-**** **********@*****.***

S TA F F I N G R E C RU I T E R

Certified Staffing Recruiter with additional certification in Customer Service offering a 9 year

career distinguished by commended performance and proven results.

Extensive background in HR generalist affairs, including experience in employee recruitment and

retention, staff development, conflict resolution, benefits and compensation.

Demonstrated success in negotiating win win compromises, implementing teambuilding policies,

job descriptions and sales reports.

HR Skills

HR Policies and Procedures Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/EEO/WC Benefits Administration Performance Management

Professional Experience

Manpower inc. Albany, GA/Lithia Springs, GA

Provide Temporary, Direct Hire and Permanent Staff Placements for small and mid sized companies.

Staffing Recruiter October 9, 2000 to June 21, 2010

Work with senior management to implement HR policies and procedures; recruit employees; develop

orientation, training and incentive programs. Manage and file personnel records; administer benefits

enrollment and programs; and handle HR generalist workplace issues.

Key Results:

Play a key role in ensuring the successful placement of qualified candidates to customers.

Structured and implemented programs and policies in the areas of training, compensation structures,

benefits packages, incentives and new employee orientation.

Responsible for recruiting and placement of new hires.

Exemplify strong customer service skills to ensure quality performance.

Assist with answering of phones to handle inquires of temporaries and customers.

Responsible for orientation of new employees.

Assist with covering issues including disciplinary procedures, code of conduct, FMLA policy and

benefits information.

Make sales visits to acquire new business.

“Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required

for each position.

Complete necessary pre employment intake paperwork including reference checks and background

checks.

Assess and investigate concerns/problems and also help with appropriate disciplinary actions.

Assist with Workers Compensation and Unemployment Insurance Claims.

Responsible for recruiting temporary, permanent and direct hire positions.

Attended job fairs/career fairs to attract new candidates.

Mailed separation notices to terminated employees.

F E L I S S A T H O M A S

Phone: 678-***-**** Page 2

Prepared paperwork for the intake process.

Made sure all I 9’s were completed accurately.

Confirmed all paperwork was completed.

Responsible for the handling of petty cash.

Education & Certifications

Lee County High School Leesburg, GA

Vocational Diploma, 1987

Of Note

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers’ compensation and workplace safety/security.

Affiliations:

Medical Management Group of America (MMGA)

Industrial Leadership Committee (Albany Technical College)

Monroe High School Leadership Committee( Albany, GA)

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